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We have installed the app and found that the app will hackjack the inventory sync even if you didn't turn it on. We had turned on the product sync only but it keeps updating our store inventory. We used another multistore app for inventory sync and it makes double count. Then we have disconnected and realised that the ALL inventory has been removed after disconnection. And our live website keeps hidden our products, we missed lots of sales. Then we tried to uninstall it, the removing inventory tasks won't STOP. And we tried to contact them with email only during the Australia business hours (This company is Melbourne based and we are Sydney based). And there is no one replied us back for more than 2 hours as this critical period. They have removed 600+ SKU and keeps removing the inventory. We even tried to contacted their CEO and founder in LinkedIn but no response still.
Thanks for your review, we are really sorry about your experience with Syncio, we got into business to help great businesses such as Sage and Paige, not cause problems, so this one has been disappointing for us too.
We do want to clarify a few points in the review so that hopefully this helps align our shared understanding of the experience better, but also to help others who may be considering using Syncio in the future:
1. Syncio is an inventory syncing app so by default inventory sync will be turned on, not off. If you want inventory sync to be off, you can do this by requesting with our customer support team to turn this off.
2. Syncio can zero out stock in the Destination Store when you disconnect the Source Store (either by disconnecting via Syncio or uninstalling Syncio). This is to prevent oversell as the Destination Store inventory will no longer be updated. In your case, this was obviously not the preferred approach as you had another multistore app that was syncing inventory for you already. In this situation, we can do better to understand your setup and better inform you of the consequences of using two multistore inventory apps at the same time. You can also disconnect a Source Store without zeroing stock in Syncio as well - again, we will look into better educating our users around this option in our UX and help guides.
3. There was contact made to the CEO and founder on Linkedin, and there was a response within an hour, despite Linkedin being an out-of-app channel. We take the feedback on to try and reply as soon as we can. It was unfortunate that this time around we were unable to respond as fast as we normally could.
Super easy to set up and easy to manage. App is very fast and allows our users to sync up to 10k products from our inventory. Customer service answered all our questions and took out suggestions for new features.
It has been very helpful to our business!
We have been using Syncio for a number of years and it has worked consistently well. Easy to troubleshoot and decent customer support.
This app does everything we need - syncs inventory across multiple websites from the parent website wwww.justjits.com. We've required assistance with a few things along the way, and the App Support is great! Thanks team!
Thank you so much for the warm feedback. Let us know if there is anything else we can help you with!
The support team is highly responsive, easy to reach, and helpful.
The support team has been very helpful in providing clear and timely clarification on our integration questions.
Rayman was superhelpfull and guide me through everything I needed to syncronize the prices between stores!
Syncio integrates well into our shopify and has been really easy to use. We reached out to their support for questions we had, and they responded within 15 minutes. They were super kind and answered all of our questions.
This is the best app that I have found to sync products between stores. It also has the most helpful staff- I am not tech savvy and they always help me figure out my issue. Rayman is the most helpful and has been able to solve any issue I encounter. Highly recommend them.
Claudia was amazing! Took the time to truly
listen to what I was trying to accomplish and helped me step by step!
