Avaliações (168)

Avaliação geral
4,7
Pontuação por nível de classificação
  • 93% das classificações são de 5 estrelas
  • 1% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 5% das classificações são de 1 estrelas
12 de maio de 2025

We installed Syncio a long time ago to sync with another store. But we always had issues with inventory being out of sync. Along the way, through trial and error, we discovered the reasons for inventory being out of sync depended on a range of things including the ways stock were entered back into inventory, how exchanges were processed etc at both the source and destination stores. It would drive our staff insane having to notify customers that we were in fact out of stock of an item.

We put up with these things for a long time, but then when they changed their plans to include billing for source stores that was the final straw. The 'free threshold' is extremely low. They also charged us twice during the same period. We only noticed it because we were looking at the costs of Syncio vs other apps at the time. We reached out and they confirmed this and have applied a credit, but had we not have noticed we wouldn't have received anything. We have since switched to another app which does what we need it to do and is much cheaper.

The Atlas Brand
Austrália
Mais de 2 anos usando a aplicação
Questão respondida por Syncio 15 de maio de 2025

Hi,

Thanks for the feedback, it's greatly appreciated. We've supported your stores through the years, and despite the issues that you've encountered, we hope that overall, Syncio has played a small role in the tremendous growth you've had in this period.

The double charge is absolutely a mistake on our end - that's a huge apology on us and we have credited you back. As for our price update - we had to do this in order to stay sustainable and keep improving Syncio. Amongst many price pressures, we are also based in Australia like you.

I'm happy that you have found another app - if that turns out to not work out as you have expected, please give Syncio consideration - we'd love to help your business again.

Kind regards,
Jimmy

31 de março de 2025

Great product. It saves so much time, and you are always confident that you don't sell anything your supplier does not have by accident. All it needs is a connection to Apple pay so you can pay your suppliers while on the move via you phone.

JustGoodKit
Austrália
5 meses usando a aplicação
28 de fevereiro de 2025

We compared several inventory-syncing apps, and Syncio was the only one app that met the niche-specific requirement. The customer support team is exceptional and the responses were very fast. They even set up some customizations for us. Highly recommended!

MIKI HOUSE USA
Estados Unidos
11 dias usando a aplicação
18 de dezembro de 2024

Syncio is the perfect app for seamless integration between stores. We have used Syncio for years now with our drop shipping retailers and it's always been super easy to use, with great customer service if we've ever needed any assistance. Would highly recommend!

JAM the label
Austrália
Mais de 3 anos usando a aplicação
11 de novembro de 2024

App works great, customer service also. Just the price is X 2 (once for source and once for the destination) = too steep

Olleke Wizarding Shop Amsterdam
Países Baixos
15 dias usando a aplicação
27 de setembro de 2024

Great app, it's helping us efficiently manage our wholesale and retail store inventory. It's been pretty seamless to use thus far. The customer service team is extremely helpful and attentive. They've responded to all of our inquiries. I highly recommend.

Gwen Beloti Wholesale
Estados Unidos
Aproximadamente 2 meses usando a aplicação
Questão respondida por Syncio 10 de outubro de 2024

Thanks for your wonderful feedback! I've let the customer support team know, and your feedback has made their day!

Cheers,
Jimmy

14 de setembro de 2024

Syncio has been an absolute game-changer for our business. We’ve worked hard to create partnerships with other organizations to offer a mutual product-sharing and bundling strategy, and Syncio has been central to making this collaboration seamless. It enables us to offer enhanced bundled discounts and shared product listings, providing customers with a much broader range of options while driving increased sales for everyone involved.

The app is easy to set up and makes syncing inventory across different stores effortless and incredibly efficient, saving us countless hours of manual updates while keeping our stock levels accurate and in real-time.

Customer support has been top-notch, with quick responses and helpful guidance whenever we’ve had questions. A special shout-out to Claudia, who has always been quick to assist us—her dedication to customer satisfaction really stands out. It’s clear the Syncio team is focused on making a positive impact, and that resonates with us.

If you're managing multiple Shopify stores or collaborating with other businesses, Syncio is a must-have for seamless product syncing, increased sales, and stronger partnerships. Highly recommend!

Advanced Muscle Mechanics
Estados Unidos
Quase 2 anos usando a aplicação
Questão respondida por Syncio 16 de setembro de 2024

Thanks so much for your thoughtful review! This is the type of validation that provides so much motivation for us. I know that Claudia has worked tirelessly and to hear your shoutout means the world to her and us!

Cheers,
Jimmy

7 de agosto de 2024

Syncio Multi Store Sync app does exactly what I need it to. This is great for people who have multiple stores that need to sync inventory, product changes, prices, etc. Support is very responsive. Great app!

RV6 Performance
Estados Unidos
9 meses usando a aplicação
Questão respondida por Syncio 17 de setembro de 2024

Thank you for the great feedback! Looking forward to building more great features for your business.

Cheers,
Jimmy

16 de maio de 2024

We have been using Syncio for a number of years to sync inventory and data between stores; it couldn't be easier to set up and it saves us so much time!

Blue Bungalow NZ
Austrália
Aproximadamente 5 anos usando a aplicação
3 de abril de 2024

We have installed the app and found that the app will hackjack the inventory sync even if you didn't turn it on. We had turned on the product sync only but it keeps updating our store inventory. We used another multistore app for inventory sync and it makes double count. Then we have disconnected and realised that the ALL inventory has been removed after disconnection. And our live website keeps hidden our products, we missed lots of sales. Then we tried to uninstall it, the removing inventory tasks won't STOP. And we tried to contact them with email only during the Australia business hours (This company is Melbourne based and we are Sydney based). And there is no one replied us back for more than 2 hours as this critical period. They have removed 600+ SKU and keeps removing the inventory. We even tried to contacted their CEO and founder in LinkedIn but no response still.

Sage and Paige USA
Austrália
Mais de 1 ano usando a aplicação
Questão respondida por Syncio 7 de abril de 2024

Thanks for your review, we are really sorry about your experience with Syncio, we got into business to help great businesses such as Sage and Paige, not cause problems, so this one has been disappointing for us too.

We do want to clarify a few points in the review so that hopefully this helps align our shared understanding of the experience better, but also to help others who may be considering using Syncio in the future:

1. Syncio is an inventory syncing app so by default inventory sync will be turned on, not off. If you want inventory sync to be off, you can do this by requesting with our customer support team to turn this off.
2. Syncio can zero out stock in the Destination Store when you disconnect the Source Store (either by disconnecting via Syncio or uninstalling Syncio). This is to prevent oversell as the Destination Store inventory will no longer be updated. In your case, this was obviously not the preferred approach as you had another multistore app that was syncing inventory for you already. In this situation, we can do better to understand your setup and better inform you of the consequences of using two multistore inventory apps at the same time. You can also disconnect a Source Store without zeroing stock in Syncio as well - again, we will look into better educating our users around this option in our UX and help guides.
3. There was contact made to the CEO and founder on Linkedin, and there was a response within an hour, despite Linkedin being an out-of-app channel. We take the feedback on to try and reply as soon as we can. It was unfortunate that this time around we were unable to respond as fast as we normally could.