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I purchased this app to help manage my product stock on both my Canadian and American Sites.
The first test I did went very well and I was so happy with how it managed my inventory. Today I did a huge restock and the app allowed SOLD OUT ITEMS to be sold (i'm not dumb they were set to not allow purchasing after being sold out). All my items were going to -1 and -2. I'm so beyond frustrated as I have had to remove all my inventory to ensure no more out of stock items were sold.
This has created a plethora of problems for me and has really damaged my reputation to my customers.
I would recommend trying a different app.
Thanks so much for the feedback and we apologise for the experience you've had with Syncio. Our customer success team has reached out to you so we look forward to hearing back and resolving the issue that you encountered.
Kind regards,
Jimmy
Syncio has helped KOOKAÏ maximise sales by managing product and inventory across multiple regions. As a vertically integrated fashion retailer with new products dropping weekly, we have a large volume of SKUs which require constant changes to our stock file. Syncio has saved our team hours of work per week by updating our product in real time and providing us with the information we need to make prompt and informed business decisions.
The Founder, Jimmy, is extremely helpful, quick to respond and involves us in shaping the direction of future releases of the app by asking for our feedback and input. Thanks Jimmy and the team!
Best support Rayman! A very good app.
Isaac was very helpful.
Great work
Quick to reply and very helpful
Excellent customer service. Rayman detailed every step to help me fully understand the platform and offered to demonstrate and conduct a test with me. At this moment, I cannot comment extensively on the platform's effectiveness. Nevertheless, the customer service is outstanding.
So far its working great
Strong support - good explanation of syncio case
Isaac was super helpful. Im operating 2 stores and needed more detail on how to properly connect ... very thorough and knowledgable with assisting the process. Thank you so much, I look forward to using this app!
Great software flawless