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SyncLogic has worked really well for syncing our two stores with a shared catalogue and inventory. It's a great value app, and it's versatile - you can choose exactly what product attributes to sync. I.e. use it for only inventory or only product descriptions if you choose. Also very responsive and thorough support should the need arise. Highly recommend.
There is no 30 day FREE TRIAL> I had this app for 4 days and unistalled and got billed the next month. This app is not installed didn't even use the app in 4 days and got hit with the fee! WOW Can't contact anyone to get a credit! Beware before you install. Make sure you will be using so you won't get the shock of 19.99 added to your shopify billing! Not Cool!
I am sorry for your experience. You previously used your free trial with us in November 2022, and we can't offer new free trials every time you uninstall and reinstall as you expected when we spoke. We issued a refund for your store for the full amount, and explained to you how we weren't able to offer another free trial to stores that uninstall and reinstall. We also responded within 4 hours of your initial contact and had full resolution to your request within 8 hours that included a full refund. All stores still receive a free trial on their first install.
Great app and good support! We have used this app for a long time to sync products between some of our expansion stores and it's always worked perfectly! I love the feature that allows us to alter the price ratio between stores in particular as this gives us the ability to tweak a stores pricing depending on currency fluctuations.
Afull no support do not waste your money cannot have items taken off if archived or draft items. was told to get with Shopify they were too busy to help.
This review is not representative of the truth and so inappropriate for a number of reasons.
The truth is we have been very responsive to your needs. We have been proactive in trying to reach out to you and address this before you were even aware it was an issue. We've made multiple attempts to set up phone or zoom call appointments with you. And we agreed to do custom engineering work for your individual needs.
1. The issue that you're complaining about is one that we brought to your attention in October. There are limits Shopify imposes on most shops if they go over 50,000 variants. You were sharing massive sets of products to your customers that pushed them all over 50,000 variants. We asked you to share less in October and you ignored our messages repeatedly. Finally you agreed to meet with us and we set appointments with you for full phone and video support. You stood us up on those appointments on two occasions and continued to sync so many products that it was a problem for your customers and a problem for us.
2. We have explained you are overworking the system. We allowed you to abuse our system for months and were exceptionally patient with your lack of responsiveness on the issues we brought to your attention.
3. After months of ignoring the issue we reported to you, abusing our system, and creating a problem for all your customers as well as for the entire SyncLogic ecosystem, you asked for us to write a custom code solution for your individual needs rather than use built in Shopify tools for putting a more curated collection of products together. And we said we needed a few weeks to make time for that because our engineering resources are fully engaged at the moment. We did not say to get with Shopify. We agreed to do the custom work you asked for. You didn't respond and discuss the timeline of engineering to your custom needs.
Proactive phone support. An offer to do custom engineering work. Tolerance for your abuse of our system and policies to the detriment of performance for all our customers. All for $19.99 per month and that's not good enough? You made hundreds and hundreds of sales via SyncLogic, so the platform actually made you money, and you say "do not waste your money?" and give us a 1 star review and say you got no support? You actively go out and try to hurt our business after all the support we gave you.
Thanks for uninstalling.
App works as advertised and support is wonderfully responsive. A+++
Thanks so much for the kind review. I'm so happy that we were able to fine tune SyncLogic for your particular needs. Please let us know if you need anything else.
- Shane
Very smooth functioning app. Support is very fast and thorough if you have questions. Jason is the best!
Thanks so much for the review!
Been using this app for about 2 months so far and it's pretty much straight up what i needed. Syncs items inventory for both of my sites.
Talk about a useful app. This keeps an active inventory that makes it so your one site can hold inventory for all of your other stores.
Great for sites that have multiple brands but don't want to do multiple stock checks. Really helpful staff as well who seem to be open to ideas of even expanding their app.
Looking forward to what this app is working on.
I like this product but I have been trying to contact support and can't get ahold of anyone. All the features are great but I really need the cost per item, country origin and HS Code to transfer over and every other column seems to but not these. Is there a reason or is this a feature that will be added in the future?
Hi. I'm sorry to hear you haven't reached us. I looked for support tickets from you and only found one from Sept 26th that we replied to right away. The best way to reach out to us is via the help button in the lower right hand corner of our app. That button opens a ticket directly and bypasses any email delivery issues. The next best way is to send an email to support@oiizes.com which opens a support ticket in the same system.
Regarding your questions on cost, country of origin, and HS Code, these were all implemented in a way that makes it much slower to synchronize. If we do these real time it could slow down your other sync operations and take away processing resources for all our shops, so we're still trying to figure out the best approach for these. For now, open a new ticket with the help button in our app, and I have some code that I can run to synchronize those fields on request.
Sorry again you've expressed that you haven't been able to reach us. I see you've been our customer for over 6 months. I'd certainly love another chance to make sure we treat you right.
- Shane
- Shane
I'm trying to use synlogic for inventory Sync for B2B <-> B2C but everytime i kick it up it chooses to sync all prices on products even with field setting set correct...... and it also feel it has a right to take items off sales channels for some reasons
Hi. Sorry to hear you've had a bad experience with SyncLogic.
It looks to me like you were syncing from your B2B shop to your B2C. The settings to exclude anything from sync should be set up on the child shop in your connection. It looks like you've excluded price sync from the wrong end of the connection. You have it excluded on the B2B shop but not the B2C.
Regarding syncing sales channels, we do sync publication to your customer facing Shopify store, but we don't sync other sales channels in that Shopify hasn't exposed those to 3rd party apps. From the support ticket you opened on Monday, it looks like you most likely selected to have all the products on the child shop unpublished when you disconnected the connection.
Please reach out via the help button in app so we can help make sure you've got everything set up the way you would like and that all your settings are correct.
