SyncLogic

Hi. I can't seem to find any message from happytoys.nl or from any mennovan. The rest of your email address in this review is obscured. I will try sending an email to the account we have for happytoys.nl but it's an info@ address so I'm not sure if it will reach the right inbox. Can you try us again at support@oiizes.com?

Update after 3 days: We have tried to reach you on all channels we can determine might work. Please email us at support@oiizes.com if you see this edit. Thank you!

I'm so sorry this happened to you. This is an issue with how Shopify handles application charges, and it's been this way for years unfortunately. I've issued a refund of that final charge, and the explanation is below.

That charge was already pending on your next Shopify bill when you uninstalled, for a period that began before you uninstalled. Shopify always creates these pending charges at the beginning of the billing period, not the end. Shopify doesn't give us a way to revoke it and if your next bill doesn't come for quite some time it sure can look like we're still charging you. We're not still charging you and the Shopify system does enforce that. You revoke permission for us to charge you the moment you uninstall.

So that charge was a final charge, and I've issue a full refund of it in this case, which should reach you in a few business days. I hope you'll understand and reconsider this review, which really is a negative on the Shopify app billing system and not a reflection on us. I hope you'll reconsider the review.

Thanks so much for the kind review. I thrive on knowing we've helped your business. Let us know if we can be of service in any way.

- Shane