Tacey: Order Editing & Merge

Tacey: Order Editing & Merge

Pricing
From $29/month. Free trial available.
Rating
5.0 (1)
Developer
ONDUTYOPS LLC

Featured images gallery

  • A wrong address beside the corrected one, changes marked
  • Asking Claude, ChatGPT or Sidekick what needs attention in Tace
  • Customers fixing an address, size or quantity on the order page
  • A wrong address beside the corrected one, changes marked
  • Asking Claude, ChatGPT or Sidekick what needs attention in Tace
  • Customers fixing an address, size or quantity on the order page
  • A refund amount shown before it moves, then each edit recorded
  • Two paid orders combined into one shipment, nothing charged
  • Analytics overview: four tiles with trend lines and prior period

Let your customers edit orders, edit addresses, cancel orders, swap items or merge orders instantly

Let your Customers fix an address, change items or cancel on the thank you page until your edit window closes, and see any refund first. Merge two paid orders into one shipment, no new charge. Analytics shows checks, changes and money. Fix an address or check an order from Claude or ChatGPT (your own account), or ask Sidekick about your orders. You approve changes. Every edit and refund is recorded.

Let your Customers fix an address, change items or cancel on the thank you page until your edit window closes, and see any refund first. Merge two paid orders into one shipment, no new charge. Analytics shows checks, changes and money. Fix an address or check an order from Claude or ChatGPT (your own account), or ask Sidekick about your orders. You approve changes. Every edit and refund is recorded. more
  • Check every order's address and let customers fix it before it ships
  • Let Customers fix an address, change items, add a product or cancel
  • Edit a wrong address, quantity, variants, swap or add products, discounts
  • Merge two paid orders into one shipment, with no extra charge
  • Post purchase upsells, pre-shipment reminders, invoice on order status page

Languages

English, French, German, Spanish, Italian, Portuguese (Brazil), Portuguese (Portugal), Dutch, Polish, Czech, Swedish, Danish, Finnish, Norwegian, Japanese, Korean, Turkish, Indonesian, Vietnamese, Thai, Chinese (Simplified), and Chinese (Traditional)

Works with

  • Customer accounts
  • ChatGPT
  • Checkout
  • Claude
  • Customer Accounts
  • Shipping and Fulfillment Apps
  • Sidekick

Categories

Order updates

Order management

Pricing

Choose the plan that best fits your business.

0 - 750 Orders

$29 / month

or $290/year and save 17%

Features

  • Self-serve edits: swap, change, cancel
  • Fix wrong addresses before you ship
  • Merge two orders into one shipment
  • Auto-hold and remind until edits close
  • Post-purchase upsells on the same order
  • Proof of every edit log and every refund
  • Order Merge and upsells on every plan
  • Slack support with the founder + APIs

14-day free trial

751 - 1500 Orders

$49 / month

or $490/year and save 17%

Features

  • Self-serve edits: swap, change, cancel
  • Fix wrong addresses before you ship
  • Merge two orders into one shipment
  • Auto-hold and remind until edits close
  • Post-purchase upsells on the same order
  • Proof of every edit and every refund
  • Order Merge and upsells on every plan
  • Slack support with the founder + APIs

14-day free trial

1501 - 2500 Orders

$79 / month

or $790/year and save 17%

Features

  • Self-serve edits: swap, change, cancel
  • Fix wrong addresses before you ship
  • Merge two orders into one shipment
  • Auto-hold and remind until edits close
  • Post-purchase upsells on the same order
  • Proof of every edit log and every refund
  • Order Merge and upsells on every plan
  • Slack support with the founder + APIs

14-day free trial

2501 - 5000 Orders

$129 / month

or $1,290/year and save 17%

Features

  • Self-serve edits: swap, change, cancel
  • Fix wrong addresses before you ship
  • Merge two orders into one shipment
  • Auto-hold and remind until edits close
  • Post-purchase upsells on the same order
  • Proof of every edit log and every refund
  • Order Merge and upsells on every plan
  • Slack support with the founder + APIs

14-day free trial

5001 - 10K Orders

$229 / month

or $2,290/year and save 17%

Features

  • Self-serve edits: swap, change, cancel
  • Fix wrong addresses before you ship
  • Merge two orders into one shipment
  • Auto-hold and remind until edits close
  • Post-purchase upsells on the same order
  • Proof of every edit and every refund
  • Order Merge and upsells on every plan
  • Slack support with the founder + APIs

14-day free trial

10k - 20k Orders

$399 / month

or $3,990/year and save 17%

Features

  • Self-serve edits: swap, change, cancel
  • Fix wrong addresses before you ship
  • Merge two orders into one shipment
  • Auto-hold and remind until edits close
  • Post-purchase upsells on the same order
  • Proof of every edit log and every refund
  • Order Merge and upsells on every plan
  • Slack support with the founder + APIs

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (1)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
    1
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
All reviews
June 1, 2026

We’ve been using Tacey for our Shopify store and it has significantly reduced the time spent manually reviewing orders. The address validation and order verification features help catch potential issues before fulfillment, which has improved our shipping accuracy and customer experience. The app is easy to set up, works reliably in the background, and provides peace of mind when processing orders. Overall, Tacey has become an important part of our workflow, and the support team has been responsive and helpful whenever we’ve needed assistance.

TrucknTow, Inc
United States
4 minutes using the app
ONDUTYOPS LLC replied September 14, 2026

Thank you for your feedback! We appreciate it

Support

App support provided by ONDUTYOPS LLC.

Resources

Developer

ONDUTYOPS LLC

16192 Coastal Highway, Lewes, DE, 19958, US

Launched

May 1, 2026 · Changelog

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

  • Sensitive data

    Name, email address, phone number, physical address

  • Device and activity data

    Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner, blog contributors

  • Store owner

    Name, email address, phone number, physical address

  • Blog contributors

    Email address, IP address, browser and operating system

View and edit store data:

Customers, products, orders, discounts, gift cards, store credit, store analytics, companies, Shopify Payments, Online Store, custom data, Shopify admin, other data

  • Edit customers

    Merge customers, customer data

  • Edit products

    Inventory, products, product listings, collections

  • Edit orders

    Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, all order history for the last 60 days, returns, shipping information, third-party fulfillment

  • Edit discounts

    Discount codes and promotions

  • Edit gift cards

    Gift cards

  • Edit store credit

    Store credit account transactions, store credit accounts

  • View store analytics

    Reports

  • View companies

    Companies

  • View Shopify Payments

    Shopify Payments disputes

  • View Online Store

    Online Store pages

  • Edit custom data

    Metaobject definitions, metaobjects

  • Edit Shopify admin

    Files

  • Edit other data

    Checkout and accounts configurations, inventory transfers, locales, locations, Shopify Markets settings, Online Store navigation, publications of products on sales channels

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