TagFly Google Ads, GA4 & GTM
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best
Thank you so much for your kind feedback! We’re thrilled to hear you think it’s the best. Your support means a lot to our team, and we’re always here if you need anything else 🚀
Excellent support!
Thank you so much for your kind feedback 🙌
We’re thrilled to hear you had an excellent support experience. Providing fast, helpful, and reliable assistance is always our goal.
If you ever need anything else, we’re always here and happy to help 🚀
Excellent customer support.
Thank you so much for your kind words 🙌
We’re delighted to hear you had an excellent experience with our customer support. Providing helpful, reliable assistance is always our priority.
If you ever need anything else, we’re always here and happy to help 🚀
very good service and helpful
Thank you so much for your kind words 🙌
We’re really glad to hear you found our service helpful. That’s exactly what we strive to provide every day.
If you ever need anything else, we’re always here to help 🚀
Great app and excellent, speedy customer service. Thanks for your time and especially to Cam on the support team.
Thank you so much for your wonderful feedback on TagFly Google Ads, GA4 & GTM App 😊 We're thrilled to hear you're enjoying the app and had such a positive experience with our support team. Providing fast, reliable, and helpful assistance is something we truly value, so your kind words mean a lot to us. We'll be sure to share your appreciation with Cam — she'll be delighted to hear it! Thank you for your trust and support 🚀💙
Avoid installing this app. It seriously impacts performance, and despite submitting proof and detailed performance reports, the developers take no responsibility and ignore the issue.
Hello,
We sincerely apologize for the experience you’ve had, and thank you for taking the time to share your feedback with us.
Our team has reached out and is currently working with you in the same email conversation to review the performance reports and provide a proper solution. We truly care about this case and would really appreciate it if you could check your email and continue the discussion with us so we can investigate thoroughly and make things right.
Your store’s performance is important to us, and we genuinely hope you can give us the chance to keep supporting you until the issue is fully resolved.
Warm regards,
Omega Support Team
Really great support! i had some troubles configuring my Google Ads tag correct and they have helped me within minutes every time! No coding needed, just follow the steps and you are good to go!(as long as you configure the correct ads account :))
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that the TagFly Google Ads, Tag Manager app support team could help you quickly with your Google Ads tag configuration. It’s great that the setup is simple and code-free — just follow the steps and you’re all set! 🚀
If you ever need more assistance or tips, we’re always here to help. Thanks again for your support! 💬📈💙
Excellent tracking solution with outstanding support"
As someone without extensive GTM setup experience, I found their guidance made the process incredibly simple. While there is some manual GTM configuration required (importing the pre-built container for Facebook tracking), the process is well-documented and straightforward.
I found their support team to be very professional and timely. Even when they didn't have immediate answers to complex integration questions, they followed up promptly and provided thorough solutions.
Perfect for businesses that need reliable, comprehensive tracking with proper guidance. I highly recommended this app for any Shopify store serious about accurate conversion tracking.
Thank you so much for your detailed and thoughtful 5-star review!
We’re thrilled to hear that you found our tracking solution and support team helpful throughout your setup process. It’s great to know that our documentation and guidance made things simple, even for those without extensive GTM experience. We always strive to provide timely and professional support, and your kind words mean the world to us.
Your recommendation is greatly appreciated, and we’re so glad our solution aligns with the needs of businesses serious about accurate conversion tracking. If you ever have more questions or need further assistance, we’re here for you! 😊🙌✨
The reasons I uninstalled this app after MANY hours of integration and attempts to correct data accuracy issues:
1. This app does not track the full information of the customer journey that I need through all of the platform integrations of GA4, FB/IG, TikTok
2. This app does not provide basic reporting and exporting abilities to track over time for analysis
3. This app has not worked properly with updated data abilities since upgrading. I have spent several hours (late at night) to try to resolve this with customer service to no full resolution.
4. My experience with customer service has been poor. Issues have not been fully resolved. Each of the six times I’ve started working with customer service, I have had to start from the beginning, going over the same information, with no resolve. I have been told that the developers would fix it, or be in contact when they did not follow through, or resolve the issue, or only partly resolved the issue.
Hello there,
I’m sorry to hear about your experience and appreciate you taking the time to provide feedback.
Our developer have fixed all issues related to reporting, and updates will roll out in time with the platform.
Regarding the exporting feature, it is currently in our backlog for research and development. Implementing this feature is complex, but we’re committed to working on it in the near future.
I also apologize for the poor experience with our customer service. I understand the frustration of having to start from the beginning each time you reach out. To better assist you, I’d like to offer our personal contact line for one-on-one support if you prefer.
Thank you for your patience and understanding as we work to improve our services.
Best regards,
Kaylee
The support is great and they seem genuinely helpful and nice, but I had problems since day one. (Google Ads not tracking, Meta tracking but not assigning events to the campaigns anymore...)
I don't know if I just got unlucky, because I see these amazing ratings, but really double check your conversions because in my case both Google/Meta were really off.
Luca
Hi Luca,
Thank you so much for your honest feedback, and we're truly sorry to hear about the issues you experienced with Google and Meta tracking.
We’re really glad to hear you found our support team helpful and kind—that means a lot to us. That said, we completely understand how frustrating it must have been to face tracking problems from day one, especially when accurate conversion data is so crucial for your campaigns.
We would genuinely appreciate the opportunity to support you again. If you’re open to it, we’d love to help you reinstall the app with direct support from our technical team to make sure everything works as expected from the start.
Please don’t hesitate to reply to our support email or reach out to us again via email support@omegatheme.com or our 24/7 support channel. We're here to help and committed to giving you the reliable experience you deserve.
