TagFly Google Ads, GA4 & GTM
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The reasons I uninstalled this app after MANY hours of integration and attempts to correct data accuracy issues:
1. This app does not track the full information of the customer journey that I need through all of the platform integrations of GA4, FB/IG, TikTok
2. This app does not provide basic reporting and exporting abilities to track over time for analysis
3. This app has not worked properly with updated data abilities since upgrading. I have spent several hours (late at night) to try to resolve this with customer service to no full resolution.
4. My experience with customer service has been poor. Issues have not been fully resolved. Each of the six times I’ve started working with customer service, I have had to start from the beginning, going over the same information, with no resolve. I have been told that the developers would fix it, or be in contact when they did not follow through, or resolve the issue, or only partly resolved the issue.
Hello there,
I’m sorry to hear about your experience and appreciate you taking the time to provide feedback.
Our developer have fixed all issues related to reporting, and updates will roll out in time with the platform.
Regarding the exporting feature, it is currently in our backlog for research and development. Implementing this feature is complex, but we’re committed to working on it in the near future.
I also apologize for the poor experience with our customer service. I understand the frustration of having to start from the beginning each time you reach out. To better assist you, I’d like to offer our personal contact line for one-on-one support if you prefer.
Thank you for your patience and understanding as we work to improve our services.
Best regards,
Kaylee
The support is great and they seem genuinely helpful and nice, but I had problems since day one. (Google Ads not tracking, Meta tracking but not assigning events to the campaigns anymore...)
I don't know if I just got unlucky, because I see these amazing ratings, but really double check your conversions because in my case both Google/Meta were really off.
Luca
Hi Luca,
Thank you so much for your honest feedback, and we're truly sorry to hear about the issues you experienced with Google and Meta tracking.
We’re really glad to hear you found our support team helpful and kind—that means a lot to us. That said, we completely understand how frustrating it must have been to face tracking problems from day one, especially when accurate conversion data is so crucial for your campaigns.
We would genuinely appreciate the opportunity to support you again. If you’re open to it, we’d love to help you reinstall the app with direct support from our technical team to make sure everything works as expected from the start.
Please don’t hesitate to reply to our support email or reach out to us again via email support@omegatheme.com or our 24/7 support channel. We're here to help and committed to giving you the reliable experience you deserve.
Easy installation, very good support and just a complete game changer when you need to track conversions on many channels. I tried to implement tracking without an app first, that was a waste of time when you can use this app instead.
🌟 Thank you so much for your fantastic feedback! We're delighted to hear that the easy installation and strong support made a difference for you. It’s great to know our app has been a game changer for tracking conversions across many channels. We appreciate your trust and are always here to help make your experience even better! 🙌💙
Amazing plugin for shopify. And great customer support. Very easy setup for GTM Integration.
Just a request. Allow to add at least 2 destinations in a free plan.
🌟 Thank you so much for your great feedback! We're glad to hear you find the plugin amazing and the GTM integration easy to set up. We appreciate your suggestion about adding at least 2 destinations in the free plan — we’ll definitely take it into consideration as we continue improving the app. Thanks for being part of our community! 🙌💙
This app is amazing. It's well built, manageable inside Shopify, straightforward installation and guidence through setup.
For the first time ever I got my purchases matched 100% in GA4 to the Shopify reported sales.
On top of that, we got some issues regarding recent GTM changes about automatic Google tags, and their support team was amazing - top level service and response times despite our different time zones.
Thank you for the amazing review! 🎉 We’re so happy to hear that TagFly has been a game changer for your Google Ads and Tag Manager setup! The fact that you were able to match your purchases 100% in GA4 to Shopify’s reported sales is fantastic! 📊🚀
We’re also glad that our support team could assist you quickly, even with the challenges around recent GTM changes. Their dedication to providing top-level service, no matter the time zone, is something we truly pride ourselves on! 🌍💪
Thanks again for sharing your experience — we appreciate your trust and your high recommendation! 😊 If you need any further support, we’re always here for you!
It's an app that I would definitely recommend to others.To be fare, It wasn't as quick as connecting in minutes as described, but they were very proactive in supporting me and successfully resolved the issue. Unfortunately, Yahoo ad wasn't supported, so I had to create the pixel myself.
Thank you so much for your thoughtful review! 😊 We're really glad to hear that you would recommend Tagfly: Google Tag & Conversion API to others, and we truly appreciate your understanding about the setup time. Our team works hard to provide proactive support, and we're happy to hear they were able to resolve your issue. We’re constantly improving, and your feedback on the Yahoo ad support is valuable as we continue to expand our features. Thanks again for choosing Tagfly: Google Tag & Conversion API, and if you need any further assistance, we’re always here to help! 🙏
Help and contact were provided quickly, we managed to install the application and connect all systems within a few minutes. Additionally, the assistants helped make sure that the tracking works properly and events are sent properly by auditing the entire website.
Thank you for the great review! 😊 We're so happy to hear that the Tagfly: Google Tag & Conversion API app was easy to install and set up with quick assistance. 🌟 It's great that our team helped ensure everything was working smoothly, including auditing your website. If you need any further help, we're always here to support you! 👍
TagFly made setting up Google Ads tracking a breeze! Vicky from support was incredibly helpful, guiding me through each step and ensuring everything was set up correctly.
Her patience and expertise were outstanding. Highly recommend TagFly for anyone looking to streamline their ad tracking!
Thank you for your wonderful review of the TagFly Google Tag GTM Tracking app! 🌟 We're so glad to hear that setting up your Google Ads tracking was a breeze! 😊 Vicky is indeed an amazing asset to our support team, and we're thrilled her guidance made a difference for you. If you have any more questions or need further assistance, don’t hesitate to reach out. We appreciate your recommendation! 🙌💙
This saved me so much time and headaches with GTM! I was feeling overwhelmed with fixing some google tag errors in my account, and so I went searching for Shopify App to help. In less then 5 minutes, I had Tagfly installed, updated my settings, their support team double-checked my work, and I was back in action I can't wait to get better reports from my analytics now.
Wow, we're thrilled TagFly solved your GTM issues so quickly! It's great to hear we saved you time and stress. Thanks for sharing your experience - we're excited for you to see improved analytics. If you need anything else, we're here to help! 🚀📊
Great solution for our store. There was an oAuth issue with Google that they were able to diagnose and fix - so not only good GTM container tech but helpful support.
Thank you for the great review! 😊 We're thrilled to hear that TagFly Google Tag GTM Tracking app is working well for your store. It's fantastic that our support team could assist with the oAuth issue and get things sorted out. If you need any more help or have further questions, just let us know! 👍
