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Awesome App. Seamless integration. Really easy way to engage with new customers and answer their queries, provide reassurance in this Covid challenged world and as an online gift store, provide some of the personal service and interaction normally only available to brick and mortar stores. Love the new knowledge base. Great feature. Keep up the great work.
Hi Gifts Actually,
Thank you for choosing tawk.to and for giving us a 5-star review!
We are happy to know that you love our Knowledge Base product and find it easy to use with your customers.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your widget.
You can now add an article, an article list or a search engine bar for your Knowledge Base.
You can also add other kinds of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
We have really loved using this app over the past year or so and especially love that it is free. Have not had any issues that I can think of, but the support staff has been helpful the couple times I have reached out with questions. It really is great to chat with our customers when they are on the site and ready to buy. I would love to see some type of paid plan that might offer a chat bot for times when we are out of the office. We would definitely pay for that!
Hi United Apparel Liquidators,
Thank you for choosing tawk.to and for giving us a 5-star review!
Our automated chatbot feature is currently on our roadmap development.
Our engineers are working on this feature and updates will be posted once it has been implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
I really love this app, the ability to interact with your customers in real time, is invaluable. Integration is easy and the application is highly customizable, even includes preloaded art and the ability to upload your own for a truly unique experience.
Thanks a bunch to the Tawk Team!
Hi Dgitrends,
Thank you for supporting tawk.to and for sharing your review with the community!
You can find all our supported integrations here: https://help.tawk.to/category/integrations
For Shopping Cart Integrations, visit this link:
https://help.tawk.to/category/shopping-cart-integrations
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Functionality of this app is stunning, especially considering the fact that it's free. You don't just get a chat, but also a bunch of statistics, see your customer's behavior and history on your website, and can ban spammer from your website forever.
https://www.vapepeople.co.uk
Hi Vapepeople,
Thank you for choosing tawk.to and for sharing your review with the community!
Our Monitoring feature shows real-time visitor activities. If your visitor has a chat history, you can also view their navigation activity.
To learn more about Monitoring and Chat sessions, visit this link:
https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions
Our BAN feature can help restrict spammers and other unwanted users from accessing your widget.
You can activate this feature with the following options:
1. Banning a visitor
You can ban specific visitors from your active chats and offline messages.
Visit this link to learn more: https://help.tawk.to/article/banning-a-visitor
2. Banning/blocking the widget by location
You can block a specific country to hide the widget from visitors from that country.
Helpful link: https://help.tawk.to/article/blocking-the-widget-by-location
If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
Awesome app! It's so informative and addictive! Really love all the stats and watching visitors to our site, the chat function is a lifesaver and has helped boost sales! Come check out www.keepemquiet.com for kids travel (and subscription) gift packs, happy kids = happy travels!
Hi Keepemquiet,
Thank you for supporting tawk.to and for recommending us to others!
We are happy to know that our widget helped convert sales for your business.
Our Monitoring feature shows real-time activities of visitors. You can view the navigation activity of visitors with chat history.
If you wish to proactively reach out to your visitors, you can start a chat by selecting a visitor profile in the Monitoring section of the Dashboard. Then simply click the Join button in the chat window to start a chat.
To learn more, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.
Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
This app is a must have as it allows you to talk with people browsing your site you don't want to call or send you an email. The features i like are scheduling feature, send and receive pictures, shows were the person is from, and if they have veer been there before.
It might be the best app we have. Those chat app are never easy to use and complete enough... it's not an easy job and they did it perfectly. check out on my store http://www.entornobano.com
Hi Entorno Bano,
Thank you for choosing tawk.to and for giving us an amazing review!
We are happy to know you find our app the best in the market and that we made the installation process easy for you.
We value your feedback and will continue to provide excellent customer support to all our users.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.
Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Excellent app, especially for free. Provides enough customisable options and a reliable server for chats. Would highly recommend.
View our talk.to integration @ www.blackowlgps.com.au
Hi Blackowl Gps,
Thank you for supporting tawk.to and for recommending us to others!
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your tawk.to widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
The app itself is good but unfortunately the support is awful, I had a very impatient agent on their live chat who resorted to using capital letters with me, granted I was not understanding what he was getting at but this patronising and unhelpful tone is not a good sign of support
Hi,
This is Sienna from tawk.to. Thank you for reaching out.
We do apologize for the challenges you experienced with one of our support agents.
Our 24/7 support line is always available to assist you.
Alternatively, should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Just installed this app, had a few questions and issues but simply used there easy customer support chat and got a prompt reply - customer service is great! totally recommend.
Hi SprayShopNZ,
Thank you for choosing tawk.to and for giving us a 5-star review!
Our Customer Service team is happy to know that you gave them great feedback and have recommended our tawk.to app to this community!
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
