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Very detailed chat system which is available for all users. Many features, customization available.
Hi BottleKeep,
Thank you for supporting tawk.to and for sharing your review in the community!
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add all kinds of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
prevent multiple location when you use this app. got to un-install, add location and re-install again.
Hi there! The multiple-location option has now been updated so you should e able to install it once. If you're still experiencing issues, please do let us know and we'll do our utmost to assist!
They are really good, phoned me and took me through stuff and jsut were very helpful. this app is a a must
Hi House of Dasein Kink Toys and Apparel,
Thank you for supporting tawk.to and for sharing your review in the community!
We are happy to know that our Business Messaging Advice team has reached out and walked you through our dashboard.
If you have other questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
This app worked very well for a while and now the messages get cut off. We can't read what our customers are saying!! We wrote an email to support and never heard back. Not recommended.
Hello - thanks for your review.
This issue was intermittent while we were shipping an update back in march 2018. If you're still experiencing this issue, please do let us know?
Support is available 24x7-365 via live chat on our site.
We've tested every chat app available and settled on this one. It's stable, works across all devices, has great non-buggy features that just work and to boot, it's free!!! Can't argue with free.
Nice app to be able to let your customers that a real person is at the other end of the keyboard.
http://kernowfurniture.co.uk
Hi Kernow Furniture,
Thank you for giving tawk.to a 5-star review!
Our tawk.to app can monitor real-time activities of visitors and let you answer chats via web browser, desktop and mobile apps.
Check out the links below to download the app:
Windows App: https://www.tawk.to/tawk-to-for-windows/
MAC App: https://www.tawk.to/download-the-tawk-to-mac-osx/
iOS app: https://apps.apple.com/app/tawk-to/id907458277
Android app: https://play.google.com/store/apps/details?id=to.tawk.android
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
For free it's a great app with lots of functions. However, I've had an issue arise and even two weeks later I'm struggling to get a response. The support specialists can't offer a time frame and I feel like they don't particularly care about the issue.
Update. It's now 7/09/20. I opened case on 28/06/20 and I still don't have a response. I am still getting no help when asking how long it will take for a response.
My issue is related to the scheduler not turning on and off when it's supposed to meaning that people are expecting chats when I'm not online and getting annoyed when no one is responding. I'm wondering if they're waiting for the UK time change??!
Yes the option is there to do it manually but that is ensuring that you remember to turn it on and off when necessary. It's frustrating that there is an option to schedule online and offline hours but it doesn't work.
Hi Turtle Covers Group Limited,
This is Sienna from tawk.to. Thank you for reaching out.
Thank you for your patience as you experienced challenges with our support team.
There are some circumstances in which we have to escalate cases to find answers and it takes additional time to revert back to you.
The Scheduler allows you to manage the operating days and times of the widget.
Its purpose is to make the widget go offline, even if there are Agents logged in.
For example, let's say you’ve scheduled your widget to appear online from 9 AM - 5 PM.
If you log in before 9 AM, you will not receive chats and your visitor will get the offline form.
The same thing happens when the clock hits 5 PM. Even if there are agents online, the widget is forced to go offline.
To learn more, visit this link: https://help.tawk.to/article/using-the-widget-scheduler
Regarding your concern, I need the following details to track the ticket or email you’ve raised with the support team.
1. Property ID/website:
2. Ticket Number (if available):
3. Screenshot/error messages:
3. Email:
4. Contact Number (with area code):
Kindly send your reply to me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
Thank you and hope to hear from you soon.
Cannot believe that a free app like this exists! Exceptional in functionality, so easy to integrate and immediately use. My site gets a decent bit of traffic for starters and tawk makes it ridiculously simple to connect or be connected with. Design options are available as well and they can be matched exactly to your website as well. Test it on my site www.edgability.com if you need to, there will always be someone available to chat since there is a mobile app alongwith the desktop app. Free!!
Hi Edgability,
Thank you for choosing tawk.to and for giving us an amazing review!
We are happy to know that you love our product and find it useful for communicating with your customers.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of yourwidget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
You can also set separate positions for your widget on desktop and mobile devices.
Follow these steps to change the position of the widget on mobile:
1. Click the Admin cog in the lower-left corner of your Dashboard.
2. Select Chat Widget.
3. Under Widget Appearance, select Advanced.
4. Under Mobile Widget, select your preferred Mobile Widget Position.
Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
Great app! lots of functionality and easy to install, customize and use
I installed it on our online English learning site, and it worked right out of the box.
Hi Hellix,
Thank you for choosing tawk.to and for giving us a 5-star review!
We are happy to know that you love our product and find it easy to install on your English learning website.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Worth every penny, even if they did charge. Easily customizable, easy to use on desk top or mobile. Customers have all been really excited to have a chat option.
