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WoW! I can't believe this awesome app is FREE!!!
This is a must have app on your store, i'm still shocked that it's FREE!
Hi Eco Matcha,
Thank you for choosing tawk.to and for giving us an amazing review!
Yes, the tawk.to app will always be free!
Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will.
We have reached our 5-million-user mark and we thank you for it making happen!
If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
I used this App quite some time ago and uninstalled because I was frustrated with its cumbersome workings. BUT the widget on the bottom right of my website would not go away. SO I reinstalled it and still was having issues with the operations of Tawk. I Uninstalled again, and that darn widget is still on my screen. I know it is from Tawk because if I click it and send a test message, the message will come to my email with the logo of Tawk. Now I uninstalled it, so this APP writes a code on your Theme. I am very frustrated because I want to get another Chat App that will work better for me but the new App widget sits partially on top of the Tawk widget and it looks so unprofessional. I've reached out to Tawk Support for them to remove whatever code is stuck behind but they are not responding to me. So I feel left high & dry. It is unnerving to have code left behind, especially when it messes with my Homepage. Tawk Support ... help me and I will revise this review. PLEASE!
Impossible to fault it. Works really well and looks really great.
We were using Zendesk but tawk.to is easily a match for it (much cheaper too) and much easy to integrate in Shopify.
Hi Playblue,
Thank you for choosing tawk.to and for sharing your review with the community!
We appreciate your feedback and are happy to know that you find great value in using our app.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that will allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
Great app used for over a year now, no issues and customer love using it. Despite other reviews it is FREE!
Hi Gift Moments,
Thank you for supporting tawk.to and for sharing your review in the community!
We appreciate the kind words and continued support throughout the years.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/
This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
An excellent onsite chat tool and the free plan is all we ever needed. The interface is a little messy, but there's lots of options. I wish you could better customize the onscreen icon, but that's minor. Likes: good mobile app, customized notifications, easy to see customer site journey during chat. We moved to Gorgias to bring all channels into a single view, but are considering going back to Tawk.to for chat only because it's much better.
Hi Breathe in Detroit,
Thank you for supporting tawk.to and for sharing your review in the community!
We value your feedback and will continue to improve our UI design.
Great news! We have just released a major update to our chat widget.
See our latest release here: https://www.tawk.to/category/updates/ates
This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.
To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Got me a sale that I would never have got on my first night of using. Love it straight away, shows the products people are looking at in real time and even shows the message they’re typing, character by character. Brilliant. **Update, the only issue with this app is that I get customers saying the chat box gets in the way of the checkout button.
Hi Theartistsquarter,
Thank you for choosing tawk.to and for sharing your review with the community!
We have just released a major update to our chat widget. You can now set a separate position for your chat widget on Desktop and mobile devices.
Follow these steps to change the position of the chat widget on mobile:
1. Click the Administration cog in the lower-left corner of your Dashboard.
2. Select Chat Widget.
3. Under Widget Appearance, select Advanced.
4. Under Mobile Widget, select your preferred Mobile Widget Position.
To learn more, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
We've been using this app for about a week now, and it's already made such a huge impact on our business. Compared to our last free app that would only work through the customer's facebook messenger, we would have maybe 2 people message us a month. This one we have been getting several messages each day. The customization is great, and the monitoring options - WOW. I'm sure we have just started to scrape the surface of their features, but so far it's been amazing. So many features for a free app, it's just wonderful. Thanks Tawk.to keep it up!
Hi Jpsm Sales Marketing Group Inc,
Thank you for choosing tawk.to and for giving us a 5-star review!
We are happy to know that you love our product and that our widget generated more engagement on your website.
Our Monitoring feature shows real-time activities of visitors. You can view detailed information on your visitor's activity by selecting the monitoring tab along the left side of the dashboard.
At a glance, you can ascertain details such as which country they're from, the webpage they are currently browsing, how long they've been on the site, how many times they've visited the site and how many previous times they've engaged in chat.
To learn more, visit this link: https://help.tawk.to/article/understanding-visitor-monitoring-and-chat-sessions
If you have other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
They say its free!!! THAT IS NOT TRUE
hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget.
You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)
I would give this app zero stars if possible! Stay away from this app, the only chat you'll have is with them because this app is a huge waste of time.NOT USER FRIENDLY. Read all the previous reviews before your move forward. You've been warned. They have all the potential except they overwhelm you and seriously under-deliver!
Hi Wilkes Riley,
Thank you for choosing tawk.to and sharing your challenge here.
We value your feedback and will continue to work on improving our products and services.
The Shopify integration with tawk.to can be found directly on the Shopify App Store.
It takes only seconds to add your tawk.to widget to your Shopify account.
To download the tawk.to app from Shopify, follow the steps below:
1. Log in to your Shopify dashboard.
2. Visit https://apps--shopify--com.storefront-preview-proxy.getredo.com/tawk-to.
3. Click the Add app button for the tawk.to app.
4. Select the green Install app button to continue. You'll then be prompted to log in to your tawk.to account and give permission to Shopify.
5. Then log in to your tawk.to account from the tawk.to app in your Shopify dashboard and choose the property and widget you would like to add to your site.
The widget will be added to all pages of your Shopify site.
Helpful link: https://help.tawk.to/article/shopify
An alternative way to integrate tawk.to with your Shopify site is to copy and paste the tawk.to widget code into your site's HTML before the closing body tag.
Helpful link:
https://help.tawk.to/article/adding-a-widget-to-your-website
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Great app, every business needs this. It has been the difference between booking a Wedding or Proposal or not. Hawaii is very competitive and our clients LOVE the LIVE chat feature.
Hi Hawaii Weddings,
Thank you for choosing tawk.to and for recommending us to others!
We are happy to know that your clients love our widget!
Our tawk.to app lets you answer chats via web browser, desktop and mobile apps.
To download the app, visit the links below:
-Windows App: https://www.tawk.to/tawk-to-for-windows/
-Mac App: https://www.tawk.to/download-the-tawk-to-mac-osx/
-iOS app: https://apps.apple.com/app/tawk-to/id907458277
-Android app: https://play.google.com/store/apps/details?id=to.tawk.android
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.
Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.
