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Hello, does the app work? We mailed you yesterday, still no response.
I need to ensure that customers in the Netherlands who don’t provide a VAT number are charged an additional 21% VAT on their total. Currently, products are listed as VAT exclusive, and customers without a VAT number can purchase without the VAT being applied. This is not how we want it to work.
Can you adjust the settings so that VAT is automatically added for such cases? Additionally, for customers in other countries who don’t provide a VAT number, their country-specific VAT should be applied.
Hello,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify a few points.
Please note that our application is not responsible for setting up or calculating taxes — it functions based on your existing store settings in Shopify. As the name suggests, our app exempts taxes according to your Shopify configurations.
Regarding support, we strive to respond as quickly as possible during our working hours (weekdays), and we did our best to assist you in a timely manner. There was a slight delay on Saturday, and we apologize if this caused any inconvenience.
To ensure all users have the chance to fully test our app and reach out with any questions, we offer a 14-day free trial before any charges apply.
We value your feedback and are always looking for ways to improve. If there’s anything else we can assist you with, please don’t hesitate to contact us directly.
Kind regards,
Tax Exempt Manager Customer Support
Hello, does this app still work? Every installation fails.
Update: OK, I know they are working on fixing the problem
Hello,
Thank you for your feedback.
We're sorry to hear that you had a negative experience with our app. Please be assured that the app works as intended. However, as with every digital product, there could be required some additional settings in each individual case. Therefore, we are providing customer support, which would be glad to support you with any issue and perform an installation for you.
Kind regards,
Tax Exempt Manager Customer Support
Real great support from Marija (thanks !). The app does the job perfectly !
Hello,
Thank you so much for this review. We really appreciate that you have chosen our app. We are here for you at any time.
Kind regards,
Tax Exempt Manager Customer Support
We had been happy with the app, but since upgrading to Plus the app has stopped working. Our emails and messages continue to be ignored. We've now contacted Shopify. We hope they'll take it further with the app to get the issue resolved asap!
Hello,
Thank you for leaving your feedback.
We strive hard to make our app especially functional and user-friendly and we are sorry we’ve not been able to meet your expectations after upgrading to Shopify Plus. Our Support team was contacting you in order to solve that issue. We have reviewed our support processes and have taken steps to ensure our customers have an efficient experience and a timely response.
In case of any further help needed, please contact us again, we are glad to help.
Kind regards,
Tax Exempt Manager Customer Support
The app works as described. Easy to install, and you can modify text and styles easily with a little coding. Our prices are displayed excl VAT., where VAT is added at checkout. With the app, the VAT is not added if you provide a valid VAT-id before going to checkout. Highly recommended if this above described suits your demands.
This app means I no longer need to manually adjust invoices or refund VAT for overseas trade / wholesale buyers who are VAT-registered. It's all done automatically. And Luigi helped me incorporate their VAT numbers into our standard invoices on Order Printer Pro, he was very helpful.
Works perfect, solves a big problem and has increased our sales. We sell a lot into EU and customers can now process ex VAT without asking us to manually quote each time. Would highly recommend.
Works as expected and quick and excellent technical support.
Please keep up the good work, looking forward to the new function which can also exclude the VAT for individuals outside the EU.
No reply from customer service. After deleting the app in trial mode, we get charged now 9,99$. Absolutely no recommendation!!
The app does what is necessary. It is good to have such a solution. However, there is absolutely no support. I mean not even a confirmation email saying that the request has been received. This limit the potential of the app and to be honest I am frustrated of paying a dev that ignores clients questions. Pretty surprising for a German company. FREE SUPPORT from myself for people who are interested in changing the texte : look for the liquid> latoriapps-tem.liquid.
