Latori Tax Exempt Manager

Hello,

Thank you for your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify a few points.

Please note that our application is not responsible for setting up or calculating taxes — it functions based on your existing store settings in Shopify. As the name suggests, our app exempts taxes according to your Shopify configurations.

Regarding support, we strive to respond as quickly as possible during our working hours (weekdays), and we did our best to assist you in a timely manner. There was a slight delay on Saturday, and we apologize if this caused any inconvenience.

To ensure all users have the chance to fully test our app and reach out with any questions, we offer a 14-day free trial before any charges apply.

We value your feedback and are always looking for ways to improve. If there’s anything else we can assist you with, please don’t hesitate to contact us directly.

Kind regards,
Tax Exempt Manager Customer Support

Hello,

Thank you for your feedback.

We're sorry to hear that you had a negative experience with our app. Please be assured that the app works as intended. However, as with every digital product, there could be required some additional settings in each individual case. Therefore, we are providing customer support, which would be glad to support you with any issue and perform an installation for you.

Kind regards,
Tax Exempt Manager Customer Support

Hello,

Thank you so much for this review. We really appreciate that you have chosen our app. We are here for you at any time.

Kind regards,
Tax Exempt Manager Customer Support