Reseñas (173)
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After several years struggling with apps with complex product options, I have finally found a treasure. Textbox is simple, very easy to understand for inexperienced people like me, but with a 6-star technical support. Any doubts or small problems that arose during the installation and above all, in the design of my own options, some with conditional logic, were immediately resolved by Anna Louisa and the rest of the technical team. Highly recommended for all those who, like me, are a little lost in this world of product options apps. A simple and very effective app! And all for a minimal price
The best app for writing text on product in Shopify without a doubt! Really intuitive, full of settings to customize, respects even the font of the theme and besides that the support with their admins is FANTASTIC, they made really meticulous changes for me on my website so that everything was in line with the rest of the elements on the product page. I recommend it 100% for both professional stores and new stores on Shopify. Congratulations for the work!
working good
such a great add on to my website
me gusto
¡Muchas gracias por su reseña! Nos gustaría saber qué nos faltó para merecer una calificación de 5 estrellas. Valoramos mucho su opinión y agradecemos cualquier comentario que nos ayude a mejorar.
Si lo desea, también puede escribirnos directamente a support@inspon-app.zendesk.com. Estaremos encantados de escuchar sus sugerencias y ayudarle en lo que necesite.
Gracias
Poor experience overall and cannot recommend this app. Never works on my site and constantly disappears. When it does show up the text fields never come through on the order and will just show Textify. What??? Very poor app. Going to look for another. I need this to be fully functional as I am running a business and can't have clunky apps.
Hi,
thank you for taking the time to leave a review. I was a bit surprised by your feedback, as we didn’t receive any support request from you prior to the review.
If you run into any issues, our support team is available 24/7 and always happy to help — either via live chat or email. Since every store setup is unique and often influenced by other installed apps, some individual adjustments can occasionally be required, especially when it comes to variant pickers.
We’d really appreciate the chance to look into this with you directly and help get everything working smoothly, rather than having this reflected in a review that doesn’t fully represent the situation.
Please feel free to reach out to us anytime at:
support@inspon-app.zendesk.com
Looking forward to helping you get this sorted.
App does what I need, and upon installation I found it didn't mesh well with my theme (minor formatting). A quick chat and a few hours later, their dev made it work perfectly. First class support.
Hi,
thank you for taking the time to share your feedback.
We are happy that you liked the experience and if you need any further help, please let us know at any time.
Thank you very much
I’ve had a disappointing experience with Pascal from Textify’s customer service. As customers, we try our best to share our thoughts and ideas in good faith. However, when a support member responds with a poor attitude, impatience, or attacks the client instead of addressing concerns calmly, it reflects badly on the company.
The Textify app itself is good, but Pascal’s approach in handling customer communication comes across as inappropriate and impolite. Customer service is about patience, empathy, and solutions — qualities that need to be reinforced through proper training in this case.
Thank you for your feedback. From our side, the conversation was handled in a respectful and professional manner.
Unfortunately, the discussion became challenging due to a lack of patience and respectful communication. While we are always happy to help and thoroughly investigate issues, some matters require time and cannot be resolved instantly. Productive support depends on mutual respect and constructive communication. When interactions become confrontational or impatient, it creates a situation that is not productive for either side.
That said, we remain open to assisting further and are happy to help as long as the conversation is conducted respectfully and without attacks or aggression.
We are all human and not automated systems — words matter. We kindly ask for the same level of respect that you would also expect and extend to your own customers.
First time customer and my experience was excellent. Customer service was friendly and efficient. The monthly pricing is very affordable for someone that has no knowledge about coding. The App is very easy to install and use. Besides there are lots of videos to help you understand how to use the different features it offers. Very pleased with my purchase so far and will def. highly recommend to others. Thank you so much Pascal and the team!!!
This app is perfect for our business as we often need to use several custom textboxes for customers to enter very specific details pertaining to their order. The textboxes are highly customizable with many different feature options. Anytime a question or issue arises with the app, the Textify team is quick to respond and resolve it. If we need a specific functionality added to the app, the team is always able to accommodate us and make it work. They're very efficient and kind. Highly recommend.
