Recensioni (173)
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In base alla valutazione
such a great add on to my website
me gusto
¡Muchas gracias por su reseña! Nos gustaría saber qué nos faltó para merecer una calificación de 5 estrellas. Valoramos mucho su opinión y agradecemos cualquier comentario que nos ayude a mejorar.
Si lo desea, también puede escribirnos directamente a support@inspon-app.zendesk.com. Estaremos encantados de escuchar sus sugerencias y ayudarle en lo que necesite.
Gracias
5 stars are not enough!
it's the first time I find a simple app that really does everything I need. and if it doesn't you were very fast in providing assistance
top assistance
App fantastica, servizio clienti eccellente, ringrazio tutto lo staff per aver risolto il mio problema, consigliata per aggiungere moduli di testo al negozio online.
The support is ready to help with any issue and satisfy every kind of request. The designs are customizeable in order to be adapted to the theme. I recommend it.
Very easy-to-use app and great customer service. They went above and beyond to fix my issues and accommodate my requests. Absolutely worth the low monthly fee.
Poor experience overall and cannot recommend this app. Never works on my site and constantly disappears. When it does show up the text fields never come through on the order and will just show Textify. What??? Very poor app. Going to look for another. I need this to be fully functional as I am running a business and can't have clunky apps.
Hi,
thank you for taking the time to leave a review. I was a bit surprised by your feedback, as we didn’t receive any support request from you prior to the review.
If you run into any issues, our support team is available 24/7 and always happy to help — either via live chat or email. Since every store setup is unique and often influenced by other installed apps, some individual adjustments can occasionally be required, especially when it comes to variant pickers.
We’d really appreciate the chance to look into this with you directly and help get everything working smoothly, rather than having this reflected in a review that doesn’t fully represent the situation.
Please feel free to reach out to us anytime at:
support@inspon-app.zendesk.com
Looking forward to helping you get this sorted.
App does what I need, and upon installation I found it didn't mesh well with my theme (minor formatting). A quick chat and a few hours later, their dev made it work perfectly. First class support.
Hi,
thank you for taking the time to share your feedback.
We are happy that you liked the experience and if you need any further help, please let us know at any time.
Thank you very much
I’ve had a disappointing experience with Pascal from Textify’s customer service. As customers, we try our best to share our thoughts and ideas in good faith. However, when a support member responds with a poor attitude, impatience, or attacks the client instead of addressing concerns calmly, it reflects badly on the company.
The Textify app itself is good, but Pascal’s approach in handling customer communication comes across as inappropriate and impolite. Customer service is about patience, empathy, and solutions — qualities that need to be reinforced through proper training in this case.
Thank you for your feedback. From our side, the conversation was handled in a respectful and professional manner.
Unfortunately, the discussion became challenging due to a lack of patience and respectful communication. While we are always happy to help and thoroughly investigate issues, some matters require time and cannot be resolved instantly. Productive support depends on mutual respect and constructive communication. When interactions become confrontational or impatient, it creates a situation that is not productive for either side.
That said, we remain open to assisting further and are happy to help as long as the conversation is conducted respectfully and without attacks or aggression.
We are all human and not automated systems — words matter. We kindly ask for the same level of respect that you would also expect and extend to your own customers.
First time customer and my experience was excellent. Customer service was friendly and efficient. The monthly pricing is very affordable for someone that has no knowledge about coding. The App is very easy to install and use. Besides there are lots of videos to help you understand how to use the different features it offers. Very pleased with my purchase so far and will def. highly recommend to others. Thank you so much Pascal and the team!!!
