Detective FAQ Chat & Helpdesk

My wife has an e-commerce business and we are both in our 60’s. I manage certain aspects of her website and went looking for an FAQ app that would meet our needs and that was easy to use. I happened upon The Detective and decided to give it a try. I am not tech-savvy at all. My only issue was that I needed some instruction on how to use the app. I was able to figure everything out with their assistance and they tell me they are planning instructional videos. Believe me, if I can figure it out, anyone can. Not only does the app allow for general FAQ, but you can have product-based FAQ. This aspect was appealing to me because we sell multiple products. However, I soon realized that the product-based FAQ were general and not specific, ie you had to have the same FAQ for all products and could not have different FAQ for different products. I told the app folks that I wished I had the ability to do this. They reworked their app over a weekend to accommodate us. I’m no app expert but I’m very happy with the functionality of The Detective, and the support I received is A+.

Extremely responsive and dedicated team of professional developers, who are ready to jump on any streamlining, modifications and improvements that you might need. I was happy to come back to this app after seeing this and now i am considerIng migrating my entire 700-question database on Leech.com over to this platform. Very impressed! This app also has the slickest and most esthetically-pleasing templates and i am glad i chose it.

This app will really improve your conversion rate and customer experience. great support as well. Thank you!

Great app, easy-to-use, straight forward with some nice features. Pay a lots of attention to their clients ! thanks

Great app, looks good and very easy to operate .
Really recommending this app for the entrepreneurs that needs a time saver

I use this app and I like it but it is not usable from Android mobile users.
Specially the tracking and contact us feature of the floating widjet. Once you start typing, the keyboard makes the page slide up and you cannot see where you are typing...

A great app if you're looking for an all-in-one solution for your FAQ needs. It took me a while to get my head in the zone with some features but Caner has been absolutely brilliant in helping me with set up and despite my many emails, nothing seems to be too much trouble. I am now 100% delighted with the look and function we have for our static FAQ page and Support widget which I believe will save precious time by not having to answer the endless same old questions we were getting on Shopify Chat. We've got the Pro plan BTW and consider it is money very well spent. Thoroughly recommended.

Great app with amazing support! This app basically has everything you need to build a successful FAQ page. The widget is also extremely convenient. Support also responds within the same day. They've been great.

This is a great app, which allows my business to have a dedicated page for all my FAQ's. Also the customer service is great, always on hand to assist in a timely manner. Well done, look forward to see further updates

Friendly customer support and easy to use, latest update is fantastic for SEO. I would definitely recommend this to anyone looking for a simple and effective FAQ section.