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They change their plans so you have to keep upgrading to keep using the same features.
Hi there,
Thank you for your feedback. Earlier this year, we informed all users that we would be updating our pricing plans. At the time, we were offering both a free plan and a free trial, but unfortunately, it became unsustainable to support both. To simplify things and continue providing high-quality features and support, we transitioned to a single, 14-day free trial that includes access to all features.
To clarify, you do not have to keep upgrading to retain the same features. Our plans are based solely on your store’s monthly order volume—there are no hidden changes or surprise downgrades. From your review, it sounds like something may not be functioning as expected, and we’d really like to take a closer look.
Please reach out to our support team directly through the app—we’re here to help and ensure everything is running smoothly for you.
Thank you again for your feedback,
The Theme Scientist Team
This is a very useful app, and it's free! Helpful support staff, easy to use, I'm very happy.
Great app for those looking to make more informed decisions when it comes to theme updates. Also the support team is very responsive.
Thank you for sharing, and appreciate the compliment on the support, we enjoy community feedback and helping you get the best from your A/B testing experience!
We use the app free features to schedule theme change (for our sales, flyer, etc.) it is really easy to use and effective. The changes are done at the time scheduled. The support team is really nice too!
Niiiice thanks for representing the free plan and sharing your feedback, cool to hear it's providing you value for you. Thank you!
Customer support is really bad at responding to this app. Our data had discrepencies that don't make sense/ need explanation on almost every test and their team does not get back to you for at least 5 days when you have a question, sometimes never.
Hello Print Your Places,
We are sorry for the challenges you've faced with our app and the delay in receiving support. Your feedback is crucial to us, and we deeply regret any inconvenience it may have caused you. Our customer support team strives to provide timely assistance, and we have taken steps to ensure that your inquiries are addressed promptly moving forward.
We understand your concerns regarding data discrepancies and unanswered questions, and we're committed to addressing these issues promptly.
When discrepancies arise or you have questions about our app, we encourage you to reach out to our support team immediately. Our goal is to assist you swiftly and efficiently. To further expedite the resolution process, we usually request collaborator access to your store. This enable us to investigate the issues you've encountered and work closely with you until a solution is found.
Please feel free to contact us directly via email/chat. We're here to assist you every step of the way.
Thank you for giving us the opportunity to address these concerns, and we look forward to improving your experience with our app.
I used this app to run a test on the color of the buy button. It was easy to set up and it ran without a hitch. I did get a clear winner. I had an idea to make it work better and reached out to Joe, the founder. He was very responsive and did implement my suggestion. I highly recommend this app.
Woohoo cheers to a successful experiment! 🎉
That is the A/B Split testing App I was waiting for long time!
We know the developer through his expertise in speed optimization. Great customer support, with passion that always goes a extra mile!
We were also told a few more features are in the pipeline for this App. Thus, we are really exited to see this app developing even further!
Thank you so much for the encouragement, love the excitement what a great motivator for us to keep going strong!
I really like the interface and i am nearly fully happy! BUT i would like to set the swapping times to something uneven, like 1/3/5/7/9 hours in order to really give every option the same time frames during a day.
If i put my A/B test to swap every 4 hours for example, A would get 8-12 and 16-20 o clock every single day, which would mix up by swapping them every 3 hours. I would love, that you update this feature in the near future and ill happily give you 5 stars Great job guys! Love the update! Cheers :)
Thank you for the feedback. We often implement new features based on request, and this sounded like a great idea. Our team went ahead and added the additional interval options to both Theme A/B tests and Product A/B tests the very next day!
If you have any other feature requests, please email us. Our team is here to make Theme Scientist better for all Shopify Merchants!
This is a beautiful app! Don't let the currently small number of reviews turn you off. It's ease of use, simplicity, and effectiveness are top notch. It works like an absolute charm. And apparently - the dev crew is fantastic also, that's why I'm writing this review, I casually mentioned a feature I thought would be good, and wouldn't ya just know it, they said they will add it in - and quite soon even. Yea, for AB testing, it's rad.
Theme testing and product testing with price testing also. It's legit awesome.
Thank you! And yes your feature was a great request we're always ready to listen and add more functionality, coming soon. We appreciate you.
Super clean, powerful app that lets you alternate between themes for split testing. Being able to customize an entirely separate theme gives you almost unlimited flexibility to tweak and test.
It tracks the views, add to carts, conversion rates, and provides statistical significance levels so you know when to choose the winning version.
The team behind the app are great, I hired them in the past to speed up my site and add lazy loading to images. They're very responsive, always improving and building new features and products based on suggestions.
Right on thank you so much for both the review and complements to the team, we really appreciate it!
