Tidio : Chat direct & chatbot

Tidio is great! We have seen better conversions since using it and will now install it on all of our stores

I love the easy set up and that I can have notifications when someone enters my store! it is great for tracking conversions

Me ha aportado a mi canal de negocio ya que me apoya a obtener ventas desde el chat bot sin que yo responda las preguntas

We've been using Tidio at The Fire Alarm Supplier, and it has been a great addition to our store. The AI chatbot answers common customer questions instantly, which saves our team a lot of time and helps customers get answers even outside business hours. The live chat is easy to use, and the Shopify integration was quick and simple. We've seen faster response times and a better customer experience. Highly recommended for any Shopify store looking to improve customer support.

I was charged twice by Tidio. I provided clear proof directly from my Shopify billing showing the duplicate charge, and even after acknowledging that the payment had been taken twice, they still refused to issue a refund.

What makes the situation even worse is that I am now locked into a contract with them while trying to resolve an issue that should have been straightforward. I escalated the case multiple times, yet nobody seems to genuinely care or take ownership of the problem.

The only responses I received were from automated AI agents claiming they “hadn’t heard back from me” and asking me to reply if the issue was unresolved. After replying, I then received another automated message saying the ticket would be closed because I supposedly had not responded. It feels like an endless automated loop with no real human support involved.

For such an expensive company, the customer service experience has been extremely disappointing. Everything appears heavily automated, with little to no access to real agents capable of properly handling billing disputes. Sadly, I cannot recommend this company based on my experience.

NOT FRIENDLY! TIDIO doesn't allow you to export any of your store's customers' questions and your answers.

I appreciate the Tidio app. It makes responding to customer queries much more efficient. I appreciate that I can feed it a ton of background knowledge on the business and website and it synthesizes it for me.

Great app. Especially the AI part. It handles different languages and successfully converts sales.

I run Tidio on several Shopify stores and the AI Chatbot converts customers without needing real agents. It makes small mistakes sometimes but these can be remedied by adding correct knowledge.

It's been quite positive for our stores conversion rate. And reducing simple questions by our customers.