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使用 AI 聊天机器人、实时聊天和电子邮件帮助台来提升销量并处理客户支持工作。
Tidio 为您的 Shopify 商店提供兼具销售和客服功能的 AI 聊天机器人，以及实时聊天和帮助台功能。AI 代理 Lyro 可在产品页面主动发起聊天，并根据库存情况进行产品推荐。作为 AI 客服，它能以购物者所用的语言解答常见问题和有关订单状态的疑问。您的团队可以在统一的收件箱中处理所有来自电子邮件、Instagram、WhatsApp 和 Facebook Messenger 的支持工单，而且每个聊天窗口旁都会显示相关的 Shopify 订单。您还可以添加帮助中心以提供自助服务。
- AI 销售代理：您的聊天机器人可推荐产品并将其加入购物车
- 销售自动化：通过折扣码和追加销售挽回弃购
- 电子邮件帮助台与工单系统：在统一收件箱中集中管理电子邮件、聊天和社交媒体消息
- AI 客服聊天机器人：全天候解答常见问题和追踪订单
- 帮助中心与知识库：撰写支持文章，供客户随时阅读
包含自动翻译的文本
- 深受您的同类商店的喜爱
- 位于美国
语言
英语， 德语， 法语， 意大利语， 葡萄牙语（巴西），以及 西班牙语
这款应用未翻译成简体中文
适配以下产品：
- Google Analytics
- Judge.me
- Klaviyo
- Mailchimp
- Zapier
- Zendesk
类别
定价
选择最适合您业务的套餐。
免费
免费
特色功能
- 实时聊天 - 与 50 名用户的对话
- Flows：每月最多 100 名访客
- 工单系统
- 移动应用
- 社交媒体集成
客户服务
$29 /月
或 $290/年（可节省 17%）
29 美元可进行 100 次对话，59 美元可进行 250 - 1000 次对话
特色功能
- 免费套餐的所有功能
- 分析
- 实时访客列表
- 工作时间
- Tidio AI 回复助手
- 实时聊天支持 (24/5)
7 天免费试用
Flows
$29 /月
或 $290/年（可节省 17%）
访客数最高可达 40,000 名。可随着业务增长进行升级。
特色功能
- 免费套餐的所有功能
- 自动化分析
- 聊天机器人模板
- 可视化聊天机器人构建器
- 无 Tidio 品牌标识（附加组件）
- 实时聊天支持 (24/5)
7 天免费试用
Lyro AI 聊天机器人
$39 /月
或 $390/年（可节省 17%）
最多可进行 200 次 Lyro 对话。可随着业务增长进行升级。
特色功能
- 免费套餐的所有功能
- 网站数据抓取工具
- Lyro Actions 和 MCP
- Shopify 原生操作
- 无 Tidio 品牌标识（附加组件）
- 实时聊天支持 (24/5)
7 天免费试用
包含自动翻译的文本
所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。 查看所有定价选项
评论 (1,355)
Tidio is very user-friendly and easy to get started with. The seamless integration with Shopify makes managing customer chats and store activity straightforward.
However, there are a few notable drawbacks. The 7-day free trial feels far too short, especially for growing businesses that are actively building their brand and need more time to fully test and set up all features. Additionally, customization options feel somewhat limited or uncertain depending on your store's setup.
The biggest downside has been customer support—responses have been very slow, and in some cases, I haven't received a reply at all. Improving support response times and extending the trial period would make this a much better experience for new store owners.
Thank you for taking the time to share your feedback with us. We really appreciate it!
We’re also sorry to hear about the difficulties you’ve experienced with our support. We reviewed your case on our end and noticed that we have been replying to your emails, but unfortunately, we haven’t received a response from you.
We’ve just reached out to you again via email. Could you please check your spam or junk folder in case our replies are being filtered there?
We’ll be more than happy to help you with any questions or issues you may have.
Una experiencia muy buena la verdad, antes usabamos PERMUT y nos hemos cambiado a TIDIO, muy top.
Ojala los precios fueran un poco más asequibles, pero en cuanto a funcionalidades, top.
Thank you so much for sharing your experience! We're thrilled to hear that you've made the switch to Tidio and that you're enjoying the features. 🙌
We also really appreciate your feedback on our pricing — we'll make sure to pass it along to the team.
Thanks again for choosing Tidio and for the kind words! 💙
We've been using Tidio for our website live chat for about six months now, and the platform's ease of use has been a real standout. The setup was quick and intuitive from day one — no steep learning curve for our team to get up and running with live chat on our site. The dashboard is clean and easy to navigate, so responding to customer inquiries feels straightforward rather than clunky. It's made day-to-day customer support noticeably smoother for us. Would definitely recommend it to other teams looking for a hassle-free live chat solution.
Thank you so much for sharing your experience! We're really glad to hear that Tidio has made getting started with live chat easy for your team and that the dashboard keeps your day-to-day support simple and smooth.
We truly appreciate the recommendation and are happy to have you with us! 🙌
支持
应用支持由 TIDIO LLC 提供。
