Omega for your TikTok pixel
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Would give zero stars if I could.
Omega developers offered to help install the code as tracking wasn't working properly. We asked for specific times that any changes would be made so that we could immediately test as to make sure there was no impact on customers.
They agreed, then ignored this, making the change during the middle of the night and only informing us after the change had been made. The exact opposite of what was agreed. The result was that the code interrupted customers ability to add to basket and we were unable to take any orders until code was reverted. Cost us thousands of £.
Would not recommend, at all.
Hello everyone at Desmond & Dempsey Team,
Thank you for bringing this issue to our attention, and we apologize for the inconvenience you've experienced. We understand how frustrating this must be for you, and we are truly sorry for the misunderstanding about the fixing time.
As you mentioned, due to timezone differences, our technical staff had to fix the issue during your nighttime, but we understand that this may have caused some inconvenience. We also apologize for any confusion about our ability to miss your concern. Our developers would be more than happy to have a live session with you to investigate the issue and resolve it.
We want to assure you that we take your concerns seriously, and we are always committed to improving our services and providing the best experience for our customers.
Thank you again for bringing this matter to our attention. If you have any further concerns or feedback, please do not hesitate to contact us directly. We hope to have the opportunity to make things right and earn back your trust.
Great Customer Support and Easy to install
Thank you so much for your kind feedback on Omega for your TikTok Pixel App 😊 We're thrilled to hear that you found the app easy to install and had a great experience with our customer support team. Making setup simple and providing helpful assistance are two things we care deeply about. We truly appreciate your support and look forward to helping your store succeed 🚀💙
ok
Thanks for your feedback 😊
Glad to hear Omega for your TikTok pixel is working fine for you 💙🚀
very helpful and quick. very responsive and proffessional.
Thank you so much for your kind review! 💙
We're delighted to hear that your experience with Omega for your TikTok Pixel App has been helpful, quick, and professional. 😊 Providing responsive support and making sure our merchants get the assistance they need as efficiently as possible is always a top priority for our team.
We truly appreciate your trust and support. Thank you for choosing Omega for your TikTok Pixel App, and please feel free to reach out anytime if you need assistance. We're always happy to help! 🚀
Hello,
I was charged for an annual subscription to Omega TikTok Pixels, but I have never used this application.
I am kindly requesting a full refund.
Thank you in advance for your help.
Hello,
Thank you for letting us know about this.
Our support team has already reached out to you via email regarding the charge and to assist with your request. Please kindly check your inbox (and spam/junk folder just in case) so we can help you as quickly as possible.
We’re here and ready to resolve this for you.
Best regards,
Omega Support Team
Very good customer support
Thank you for your 5-star review! 🌟 We’re thrilled to hear that you had a great experience with our customer support team. If you ever need further assistance, don’t hesitate to get in touch, we’re always here to help! 😊✨
Amazing support
Thank you so much for your feedback! 🌟 We’re really glad to hear you had an amazing support experience. If you ever need anything else, we’re always here to help! 🙌✨
Very good team !
Thank you for your kind words and 5-star review! 🌟👏
We’re thrilled to hear you’re happy with our team. Your support inspires us to keep doing our best! If there’s anything else we can assist you with, don’t hesitate to reach out. 🚀✨
excelenteeee
¡Muchas gracias por tu increíble comentario! 🌟 Nos alegra saber que estás disfrutando de la experiencia. Si necesitas ayuda o tienes alguna pregunta, no dudes en contactarnos. ¡Estamos aquí para ti! 😊✨
perfect
Thank you for your perfect 5-star review! We’re thrilled to know you had such a great experience. Your support means everything to us! If there’s anything else we can do for you, we’re just a message away. 😊✨
