TikTok

HORRIBLE, HORRIBLE, HORRIBLE. We couldn't find any quality profile to work with (unsurprinsingly) so requested for our seller account to be closed, that was four months ago. Nothing was done and they continue to waste our time. Customer service is horrible, we rarely get answers and when we do they are idiotic/generic answers. Our account manager was no help and disappeared the moment we asked for our account to be closed. Horrible company that just wants your money and data

Está mas o menos, no me permite subir todos mis productos pero en general está bien

The solutions to the issues required a lot of work on our part. Before today there were no issues syncing. I had to link slabs, was told not to worry about duplicates, then had to go back and delete all the duplicates and redo all of the linking I had just finished. Frank was helpful but the app was not

I have to give it one star. This process is the poster child for AI shortcomings. I provided all the documentation the setup asked for, then went through multiple rounds were AI processed my information. It ended up denying my shop. Eventually I was able to get to customer service but that was pointless. They couldn't do anything. They couldn't review the AI decision. They could not override the decision. Worst setup process and I have moved on to other channels. Not worth the time or hassle.

“The TikTok setup through Shopify was much easier than I expected. The process was clear, straightforward, and connected my TikTok Business, Ads Manager, Pixel, and data sharing without sending me in circles. Very smooth setup and a much better experience than I anticipated. Great job!”

I started using TikTok Shop immediately when it launched in the Netherlands and have been trying to make it work ever since.

One of my biggest frustrations is the amount of manual work required to get products properly listed. TikTok asks for all kinds of additional product metadata, even when that information is already available in other product fields. There is often no easy way to map or reuse existing data, so you end up entering the same information manually for product after product. For a seller with a larger catalogue, this quickly becomes extremely time-consuming.

Then there is the email communication. Every single day I receive numerous emails from TikTok, often in the most exotic languages imaginable and with little or no relevance to me.

Between the excessive manual work, the lack of real support, unresolved category issues and chaotic communication, TikTok Shop still feels like an unfinished product rather than a mature platform for professional sellers.

i have been trying for a year, nothing works, no support except bots. i need a special category manually approved and nothing happens. i'd be happy to have real help on that but atm i'm giving up. plus email spam is sooooo intense, about 5 emails a day in all languages possible...

It was a bit confusing in some areas, especially when it came to porting over my products from Shopify. One example being that my kids shirts are 'restricted' and TikTok Shop is requesting a TON of documentation. I have a third party fulfilling my shirts for me so that is super annoying.

Ligar SKUs manualmente toma mucho tiempo, pero fuera de eso estuvo sencillo

BEWARE!
They will not provide a courier for pallet deliveries and if you ship anyway they will not recognise the shipping and refund the customer even though the item has been delivered!