TrackFlow

Pricing: From $7.99/month. Free trial available.
Rating: 0.0 (0 Reviews)
Developer: Social-mark

Install

AI support agent answering an order tracking request

An AI agent for chat and email support. Controlled actions with Growth and Pro.

TrackFlow handles customer support by chat and email using knowledge you approve. Keep conversations in one inbox and customers informed about their orders. With Growth and Pro, delegate actions with controlled autonomy through the secure chat: send tracking links and create discount codes within your rules. Set the agent’s permissions and limits, review its decisions, and take over or hand off to your team when needed.

Manage customer support by chat and email in one inbox
Answer customer questions using knowledge you approve
Growth and Pro: delegate support with controlled autonomy
Allow tracking links and discounts within the limits you set
Stay in control with human approval, pause and handoff

Languages

English

Works with

Checkout

Pricing

Choose the plan that best fits your business.

Basic

$7.99 / month

Features

100 orders with email sequences/month
3 automated email steps per sequence
100 AI answers: chat and email / month
Branded order-tracking page
Answers from content you approve

7-day free trial

Growth

$24.99 / month

Features

500 orders with email sequences/month
5 automated email steps per sequence
500 AI answers: chat and email / month
500 active Shopify products
100 merchant-approved FAQ answers
Import up to 10 pages or documents
Tracking page with no TrackFlow branding
Controlled autonomy within your rules

7-day free trial

Pro

$49.99 / month

Features

1,000 orders with email sequences/month
8 automated email steps per sequence
1,000 AI answers: chat and email / month
2,000 active Shopify products
500 merchant-approved FAQ answers
Import up to 30 pages or documents
Controlled autonomy within your rules

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

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Support

App support provided by Social-mark.

Resources

Developer

Social-mark

72 boulevard de strasbourg,campus des sciences, Marseille, 13003, FR

Launched

August 11, 2026

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

Sensitive data

Name, email address
Device and activity data

Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner

Store owner

Name, email address, phone number, physical address

View and edit store data:

Customers, products, orders, discounts, Online Store, Shopify admin

View customers

Customer data
View products

Products, collections
View orders

Order fulfillments, all order history for the last 60 days
Edit discounts

Discount codes and promotions
Edit Online Store

Online Store pages, Online Store page content on a path controlled by the app
View Shopify admin

Legal policies