Trackify Facebook Pixel,TikTok
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The support team is a nightmare, you can never wait for them to reply. Every time I build a new catalog by tag but couldn't sync to the facebook catalog set.
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Trackify.
I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration due to the delay by the team in replying to you. I'm VERY sorry about this, it is not at all what we aim for.
We would like to schedule a live call with you so that we can look at the issue and resolve it right away. Can you please check your email and schedule a call at your convenience?
With that said, I understand that your concern was not handled properly, and we are going to take corrective steps to ensure that this situation does not repeat itself again. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.
Regards,
Pushpesh & the Trackify Support Team
Fantastic customer service & excellent product! Offers marketers unique insight into their data, multiple-pixels for various ad strategies + a whole lot more :) A++
Hello, friends at Fairlight Collective.
We are happy you had such a great experience! Thank you for leaving this awesome review! We really appreciate the high recommendation :-)
-Tanu & The Trackify Support Team
Dylan was a great help. I am very happy with using the app and the customer support. They are always here to help you and guide you through any issue you might have.
Hello to our friends at Metamorphoza
Thanks for sharing your review with us and the community. We're thrilled to learn that our Dylan was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Cheers,
Pushpesh & the Trackify Support Team
Great support! Tanmay jumped on a zoom call with me at 10:30pm to get this installed. Looking forward to getting that additional insight after the IOS update disaster.
Hello friends at Popov Leather
We appreciate this awesome review! We are glad we could help, we will relay your kudos to Tanmay ;-)
-Tanu & The Trackify Support Team
Great support from Dylan, hop in the Zoom, and helped me to setup the pixel.
It's my first time using Trackify so I will have another review after I see how it works.
Hello to our friends at Wixlure
Thanks for sharing your review with us and the community. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!
Cheers,
Pushpesh & the Trackify Support Team
So far tracks 90% of results! Super happy with it. Was confused at first since i thought it tracked revenue but you have to look at the results and divide by AOV to get ROAS
Hello, friends at FreshK9
We are happy you had such a great experience! Thank you for leaving this awesome review.
Tanu & The Trackify Support Team
Deepanjoy was super helpful and took me through the duplicate tracking I had! Thanks so much man! Super friendly service and hoping to make some sales in the next few days!
Hello to our friends at ilovegurus
Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Trackify Support Team
I used trackify to configure my facebook pixel, and also they were quick to make a videocall with me and make sure everything was configured properly and optimize the results.
Hello to our friends at lamareabajamexico
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you quickly. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Trackify Support Team
Tanveer as been instrumental in helping me navigate the intricacies of IOS14 update, checkout app reporting difficulties, and more. Don't hesitate to reach out to their chat support.
Hello to our friends from RangeTrotter
We appreciate you leaving us this awesome review! We will let Tanveer know that her assistance was greatly appreciated!
-Melissa & The Trackify Support Team
I never write reviews but the ease of use and the immediate customer service response from the creator of the app is astounding. The app is seamless, their FAQs cover everything, highly recommend.
