Trackr: Order Tracking UpSell
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Please pay attention before installing this app here! If you take a normal tariff and then ask the support if you can have a more expensive tariff, then the money you paid for the old tariff is simply deleted. I would not install this app again, here just disappears money! I will also report this to Shopify support!
Hello diy-diamondpainting Team!
We're really sorry that you've come across some unpleasant experiences while communicating with us previously.
We've tried to contact you via phone and email regarding the review but, unfortunately, haven't got a response yet.
Please check our email with our offers for you and let us know if it works for you, so we could find a solution for this situation.
We'd really appreciate it if you replied to us.
Have a great day!
Trackr Team
Attention to all who want to install this app here! Please pay attention!
the app itself is ok, but the support is unfortunately very unfriendly. They try to make money. At this point I would rather take another tracking app from the Shopify store! There are discounts for new customers, but once you are in, it is very unkulant.
Dear Diamond Painting - Das Original Team,
Thank you for sharing your feedback.
We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
We've tried to contact you via phone and email regarding the review but, unfortunately, haven't got a response yet.
Please check our email with our offers for you and let us know if it works for you, so we could find a solution for this situation.
We'd really appreciate it if you replied to us.
Have a great day!
Trackr Team
This is an amazing app! I shopped around at first but wish i had just saved my time and gone with Trackr in the first place. It is supper easy to use works perfectly. It has lots of other features that others would charge you extra for. The team have been great, they have helped me with some tricky custom coding. I couldn't be happier with how it looks and works thank you guys.
Like the app design and concept but felt that it could be better if the tracking provided images of our shipped products for a much better customer visualization and experience.
Would be even more perfect if the email template could be customisable such that we could include our shop logo in email notifications as well as auto-inclusion of shipped product images and perhaps a test email function so we could see how customers would receive our emails.
Hello, So Not Size Zero,
Thank you for your feedback! Trackr app has "Delivery notification emails" customisation possibility: please find it in Trackr app preferences - it's called "DELIVERY UPDATE EMAIL SETTINGS". Merchants can choose emails's background and text colour, link colour, font type, insert company logo (different positions and sizes), personalisation, insert company domain, support email, make other necessary header and footer customisations.
And on the top right corner of this service there is a "View email preview" option to check all customisations, before setting email live.
Hope this information will help you create beautiful and customised delivery emails for your customers!
Have a nice day -
Trackr team
Really good tracking app with great customer support. They customised the app so it functioned better with Shopify shipping notifications.
worked good for me. good value for the price. I'm just unsure right now if I will renew for another year or find another option. Thank you.
This is a great tracker app that works well, with great customer service.
We recommend to anyone who needs this feature on their store.
This wasn't exactly what we were looking for. So we deleted the app. After a few days, Eoscity refunded the $48 annual subscription.
Hi! Thank you for you feedback. Please let me to explain that the free trial wasn't activated because it was a second time the app is installed on the store. The first time, the trial was issued July last year. A new user can see that free trial is offered before approving a payment but I explained the Shopify billing process by email. I hope we can discuss the situation further. I also issued the refund for unintended payment.
Great app and customer service. Not only it provides options for custom css, their team also helped me with custom edits.
- 6 stars
This app is great, and the support team helped me customize the appearance on my store to look very on-brand. No need to select carriers like some other tracking apps, and the annual plan is a great value. The one thing this app doesn't do that I wish it did is provide an estimated delivery date, even if it was just based on the history of other packages Trackr has logged. My customers are always asking for an ETA, and this app doesn't currently provide that. Update Jan 17, 2022: The Trackr team has added an estimated arrival date section to the app, and I'm changing my review to 5 stars!
Thank you for your review, Sage & Sill! We appreciate the feedback about the new feature and it will be taken into consideration. Trackr team! :)