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"Honestly the Apple Wallet and Google Wallet integration is the reason we stuck with Trackr. Customers just tap ""Add to Wallet"" at checkout instead of hunting through their inbox for a tracking email, and they get live updates right on their lock screen. Sounds small but it's made a real dent in our ""where's my order"" messages.
Setup was easy, didn't need our dev to touch anything. We did want some tweaks to how our tracking page looked, and Diana on their support team sorted it out for us. She was quick to respond and just got it done, which I appreciated."
Hello, OG Essentials team!
Thanks so much for your feedback - we truly appreciate it!
We're really glad the app works well for you.
If anything comes up, feel free to reach out anytime - our team is here for you 24/7 and always happy to help.
Best,
Trackr team
We've had Trackr installed for a few months now, and it's made things easier for both our team and our customers. We use multiple shipping carriers, so having everything show up in one tracking experience has cut down on a lot of confusion. I also really like the branded tracking page—it feels like customers are still shopping with us instead of ending up on a random carrier website. We recently added product recommendations there, and it's been a nice way to keep customers engaged while they're waiting for their order.
A quick shoutout to Valeria, who helped us with a couple of customization questions during setup. She was responsive, friendly, and got everything sorted much faster than I expected. Overall, it's been reliable and has definitely reduced the number of tracking emails we get.
Hello, Vital Depot team!
Thank you very much for the valuable feedback!
We are glad you like Trackr, and are proud of our support team being able to assist you to your satisfaction.
Please let us know if you encounter any issues while using the app, or if there are any features you want us to implement — the support team is available 24/7.
Best regards,
Trackr team
Guys the app is down again, get it working ASAP!
Hello Velthentic Team!
We sincerely apologize for the service disruption and any inconvenience this may have caused.
The issue has now been fully resolved, and all services are operating normally. The disruption was caused by a large-scale DDoS attack affecting our hosting provider's, which temporarily impacted the availability of our application.
We understand how disappointing service interruptions can be and regret the inconvenience this caused.
We appreciate your feedback and hope you'll consider giving the app another try in the future.
Thank you for your understanding.
Kind regards,
Trackr team
Trackr has been a key part to offering our customers a seamless buying journey. Their communication is superb and I have already shared Trackr with other e-commerce businesses. Fantastic app!!!! Thanks Guys
Hi, L'SAUVE®!
Thank you very much for taking the time to leave us a review. We're genuinely happy that you're enjoying the app. We also want to express our sincere gratitude for recommending us to other businesses — your support helps us grow and improve every day.
Please don't hesitate to reach out if you have any questions. We're always available to help, 24/7
Best regards,
Trackr team
Initially Worked Well, But Ongoing Technical Issues Over Recent Months
We used Trackr for long time and initially it worked fine without any problems. However, over the last couple of months we experienced ongoing technical issues that were never fully resolved despite multiple support interactions.
The main problems we faced were incorrect map locations showing our packages shipping from Thailand and the USA instead of Athens, Greece, where we actually produce and ship from. We also had recurring issues with tracking statuses not updating properly, showing orders as pending even after they were delivered.
For our business, this was particularly damaging. We are a SLOW FASHION brand that produces locally in Athens, and our entire brand positioning is built on Greek craftsmanship and local manufacturing. When customers see tracking maps showing their orders coming from other countries, it completely undermines our credibility and makes it appear we are not honest about our production location.
We reported these issues multiple times over a three month period. Support was always polite and responsive, repeatedly assuring us that their dev team was working on permanent fixes and that the issues would not happen again. Unfortunately, the same problems kept recurring with nearly every shipment. Each time we had to manually contact support to correct individual tracking entries, which defeats the purpose of paying for an automated tracking solution.
Eventually, we also received a Shopify notification that the app needed updates to support new Markets functionality. When we reached out about this, we received no response.
We gave Trackr multiple chances and clearly communicated how critical these issues were for our brand reputation, but after months of broken promises, we had to switch to a different solution.
The support team deserves credit for being responsive and professional, but they were ultimately unable to resolve the technical problems. For brands where accurate location data is essential particularly for local production, ethical fashion, or SLOW FASHION businesses I cannot recommend this app based on our recent experience.
Dear ROUTE 67
Thank you for your honest and thoughtful review.
We want to start by saying how truly sorry we are for the problems you faced while using Trackr.
Reading your feedback, we clearly see that we did not live up to your expectations and to our own standards. We take full responsibility for that.
Our team tried to address your concerns as quickly as possible each time, as well as developers always tried to respond quickly and apply fixes as soon as you reported a problem.
We realize that ongoing technical issues should never have been part of your experience.
You were right to expect stability and accuracy from the app without the need for repeated interventions from our team.
We know that for a brand like yours accurate tracking is not just a feature, it is an essential part of your promise to customers.
Any inconsistency in showing the correct origin or delivery status directly affects your credibility, and we regret that our service failed to provide this essential function.
The whole team would like to assure you that we are actively working on improving these specific functions so that they perform reliably and consistently.
It would be greatly appreciated if you could give us a second chance to prove these improvements. Our team is committed to making Trackr a solution that supports your brand seamlessly, without additional effort on your side.
What concerns Markets, we've informed you that Trackr was updated on September 15th to provide Shopify Markets compatibility.
Thank you once again for your feedback and for the opportunity to learn from this experience.
We hope to regain your trust and continue supporting your business in the future.
Best Regards
Trackr Team
App completa e performante. Nella mia esperienza ho trovato qualche piccolo bug che è stato risolto dal customer care rapidamente.
Ciao Best Pet&House!
Grazie mille per la recensione a 5 stelle! Apprezziamo molto il tuo feedback e siamo lieti di sapere che sei soddisfatto della nostra app e del nostro supporto.
Per qualsiasi altra domanda, non esiti a contattarci: saremo lieti di aiutarla!
Cordiali saluti,
Trackr team
This is a great app for my store, my customers can easily write their order number to check their status which minimizes my customer support and is easily navigable.
Hi Limitless Jewellery Team!
Thank you for giving us such a high rating, it really means a lot to us!
Feel free to reach out to us in case any questions occur. We are here 24/7 :)
Best regards,
Trackr team
Very good app. Easy to install. Worked right out of the bat. Had no problems with it at all.
Hi, WhatNaturalsLove.com!
Thank you very much for sharing your experience! It’s a pleasure to hear you enjoyed our app and found it easy to use.
If any questions arise or assistance needed, don't hesitate to reach out to us — we're happy to help!
Best regards,
Trackr team
I have spoken with support to see if it is possible to upgrade my plan to the next higher plan without losing my money on the old plan. I do not understand why money is stolen from me there. If I change, my old money must be credited, otherwise you pay twice. The support has not answered my question.
Hello malennachzahlen-erwachsene Team,
Please, accept our apologies on behalf of everyone at SharkByte Inc, and know that your situation was an exception.
We are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have our personal commitment to improving the way our staff serves every customer.
We've tried to contact you via phone and email regarding the review but, unfortunately, haven't got a response yet.
Please check our email with our offers for you and let us know if it works for you, so we could find a solution for this situation.
We'd really appreciate it if you replied to us.
Have a great day!
Trackr Team
Magic application, exactly what I was looking for. It's functional, allows you to hide dropshipping information manually and most importantly stays beautiful and uniform to your site, whether on mobile or PC. The support is very responsive and fixes layout issues quickly on demand.
Malinway,
Thank you very much for your time to leave a feedback! This inspires our team a lot. If you have any questions in the future - please contact us at support@parceltrackr.com. We’ll be more than glad to provide all needed help.
Best wishes,
Trackr team
