Transcy: AI Language Translate
يلبي أعلى معاييرنا للأداء والتصميم والتكامل. تعرف على المزيديُفتح في نافذة جديدة
المراجعات (2,566)
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These are scammers. They take money, but the program doesn’t work and translates nothing. They do not refund the money. They should be blocked on Shopify.
Hi there,
I’m Brian. I personally apologize for your experience, and I understand how frustrating this must feel.
Please rest assured that we are committed to handling your case fairly, including providing a reasonable refund if applicable. However, before proceeding, we’d really like the opportunity to investigate the issue and fix the root cause, as the app should be working properly for your store.
We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.
Looking forward to hearing from you soon
Best Regards
Brian
Transcy by FireGroup Technology
customer service very good and in time replies .
Anna deserves a 5 start review .
Thank you for the kind words! We'll make sure Anna knows she made a difference. We're always here whenever you need us.
-The Transcy Team-
This APP is awesome!
First of all the settings and everything is super smooth and user friendly.
Second of all they have an amazing customer supports that helps along the way if there is any issues with the translation of the website.
I would recommend this APP to anybody that wants to expand their Shopify store.
Thank you for the wonderful review and recommendation! We're glad Transcy has been smooth to set up and that our support team could help along the way. Wishing you great success as you expand your store globally.
-The Transcy Team-
Talking with Raymon was a good experience.
He offered very good support.
Thank you! We'll pass your kind words along to Raymond. Glad he could help.
-The Transcy Team-
The app is very buggy, many times pages inside the app doesn't even load.
Hi,
I’m Brian. We sincerely apologize for the bugs and loading issues you’ve experienced. I understand how frustrating this must be, especially when it impacts your store’s operations.
I noticed you haven’t reached out to our support team yet. We’d truly love the chance to assist you directly. Could you please try reinstalling the app?
I also see you’re still in your trial period. If needed, I’m happy to extend it after we fix the issue so you can fully experience Transcy without any pressure. We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.
Looking forward to resolving this for you.
Best Regards
Brian
Transcy by FireGroup Technology
Waste of money, app is not working on mac
Hi sir,
This is Kane
We’re sorry to hear about your experience. At the moment, we’re not entirely sure what you mean by “not working on Mac.” Could you please share more details about the issue you encountered so our team can better understand and assist you?
We’d be happy to look into this and help resolve it as soon as possible.
We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.
Best Regards
Kane
Transcy by FireGroup Technology
The customer service was very efficient and resolved my problem quickly.
Thank you! Glad our team could resolve things quickly for you. We're always here if you need us.
-The Transcy Team-
Anna and Mary are pretty supportive. Thank you for the help!
The team is very supportive, they answer and solved my problem very fast!
This is terrible, the original language was lost after the update.
Hi sir,
This is Brian, and we apologize for the trouble you've been experiencing.
Regarding your issue, there's a misunderstanding: our app was not authorized to edit anything in your original language. We support the target languages. Based on your case, we're wondering whether, after the update, choosing a new pricing plan would cause your current number of languages to reach the limit, resulting in the target languages being unpublished in the app. If that's the case, please go to the language settings to publish them again
We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.
Best Regards
Brian
Transcy by FireGroup Technology
