Transcy: AI Language Translate
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Have tried them with my store to translate in various languages. Surprisingly by using them my pages started getting de indexed by google. The reason mentioned by google was user defined canonical tag. We tried to contact them and they could not figure out the problem. They asked us to approach google. Later we had to uninstall them and now my pages are indexed by google. Use them with your own risk.
Hi Gaurav ,
This is Brian and we're deeply for any inconvenience causing to your experience
- In relation to your main issue as your page was not indexed by Google. Please be advised that, our app specializes in showing translation on store font only, so whether the page is indexed or not on Google’s site, we’re not sure if it’s coming from our app, meanwhile we’re still investigating the root cause
- However in your case, I have seen the page with its suffix /de (https://etravelsim.com/de/products/truthahn-esim), it means once you switch the page from default language to other language such as German on this case or your page is automatically redirected to German page based on the corresponding location, its URL page will be https://etravelsim.com/de/products/truthahn-esim, also this format page is based on Shopify format, please refer to this article for more details (https://help.shopify.com/en/manual/international/international-domains/setting-up-unique-urls/hreflang-tags)
- As a temporary solution, please use this function “recommend” (https://i.imgur.com/Ne1fMPC.png) instead of auto switch language by location, this function means showing a recommendation popup of the location, language and currency, visitors are allowed to confirm and process to the correct
- We have seen that one of our colleagues is reaching out you, please check your email and let him know if you need further support
Looking forward to hearing from you soon
Regards,
Brian
Transcy by OneCommerce
Ein super Support und eine App die zum Großteil einfach zu bedienen ist.
Der freundliche und immer verfügbare Support hat mir geholfen alte Fehler aus meinem Theme zu beheben, so das ich jetzt wieder übersetzen kann. Super arbeit!
Die App ist sehr übersichtlich aufgebaut und lässt sich gut bedienen, doch würde ich mir wünschen das ich jede Seite oder Section einzeln mit dem jeweiligen gesamten Inhalt aufrufen kann, um sie zu übersetzen. Momentan muss ich in die Suchleiste jeden Begriff eingeben um sie übersetzen zu können.
Mit dieser Verbesserung steigt nochmal die Übersichtlichkeit.
Hi Benji,
Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@transcy.io
Regards,
Oriana
Transcy by OneCommerce
Great useable app, lots of functionality to edit the widget from a design standpoint. Would be great to have more options regarding where to place the widget on the screen. For mobile it would be good to have it at the bottom right of the screen.
Hi Sesto,
Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Kane
Transcy by OneCommerce
I had a minor issue with Shopify product variants not displaying after switching the language, using the Transcy app.
The support team were easily available through live chat, responded to me within minutes, and had the issue resolved shortly after. Fantastic level of support, I am very happy with our decision to use Transcy for our Japanese online store.
Hi Andrew,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Patrick
Transcy by OneCommerce
At first I was very unhappy with this App, because it looked as if they had charged me during my free trial. And also because I had trouble finding how to manually modify translations and change the position of the switcher.
But the Customer Service reached out to me and explained everything clearly and in detail. They also said I was still able to cancel the plan during my trial.
So I believe we will keep the subscription, since it's clear the team is happy to help in case of issues.
Hi Arnaud,
This is Saha and we apologize for any inconvenience causing to your experience
Regarding to your concerns as following:
- Firstly, we saw that you're on the annual Growth plan. However, because you're in 7 trial days, so you can still downgrade or switch to a monthly plan, or cancel the plan by uninstalling the app
- We have seen that one of our colleagues is reaching out you by guiding how to find/edit translation manually in details, please check your email and let him know if you need further support
- We think there might be a misunderstanding about buying a support ticket. Currently, you still receive 100% free support during the trial. Additionally, you can contact our support team with any questions through the live chat or email. Only in exclusive cases where you require additional help but beyond the support team's capabilities, we will consider charging through tickets.
Looking forward to hearing from you soon
Regards,
Saha
Transcy by OneCommerce
We have been using the app for almost 1 year now. there were a lot of issues, I can say every 2 weeks there is a new issue, and you need to keep your eyes open all the time to check everything,
All the previous issues we can accept, but the recent issue made the app completely useless and affected our customer experience very badly.
The issue is when you go to the 2nd language suddenly the filters are not translating good, or dubbel translating and we have spent to solve this issue almost now the whole week from (Saturday) until now every dag 10 hours chatting to solve this issue also with assist from our team with no results. You get always standard answer we need 6-12 hour time to solve because it is midnight here etc…… come on this is not a cooperation with companies!!!
And now the team is working on it for almost 2 months and whenever you reach out they will tell you we are working on it, despite this issue is very critical.
Very bad, not recommend at all
Hi Hamoodah,
This is from Emma from Transcy
Regarding to your concern, we understand the frustration this situation has caused, and we sincerely apologize for the delay in resolving your issue. It's a complex matter that requires the specialized knowledge of our development team, so it will take time. We've been closely monitoring the progress and appreciate the patience you've shown.
We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support
Regards,
Emma
Transcy by OneCommerce
The App is agreat idea, but it is pure pain to implement everything correctly. In the end it didnt work, it messed my my whole currency section, displayed ridiculous prices. nobody from the support could help me/ understand the problem. the support is prompt and really tries its best. They directly come in your shop and try to fix things, but that made everything worse in my case.
Because its dealing with very sensitive topics like currencies and dislayed prices, which can only be realtime edited (formatting etc.) be very careful. I lost a lot of money and customers thanks to this app.
Hi Adrian,
This is Kate from Transcy
First of all, I sincerely apologize for the inconvenience caused to you
At the moment, since you also use Shopify Payment and set up the currency on Markets, the currencies are managed by both Shopify Payment and Transcy.
I have explained to you how the currency works in each situation via our support ticket.
I am still looking forward to hearing from you so that I can provide a proper explanation based on your Shopify Markets' settings.
Regards,
Kate
Transcy by OneCommerce
This is a very good application. Our customers are from different countries and it provides our customers with different languages as well as currency conversion which is very customer friendly.
Customer support is great, when we didn't know how to set it up, we contacted customer service and they responded quickly and solved the problem for us.
I recommend it! ! !
Hi there,
I'm Mirabel from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy by OneCommerce
Didn't work correctly (only showed 2 currencies on the switcher, but I had selected all currencies)
Switcher is ugly imo as well.
Hi Miguel,
This is Brian from Transcy and we personally apologize for any inconvenience causing to your experience
- As per check, seem that you have not contacted us via live-chat or email yet so may I know if you had this issue while setting up the app via Quick set-up or directly in our Localization setting?
- Hopefully you can consider reinstalling the app and give us a chance to help you out of this issue.
- One of our colleagues is reaching out you but unsuccessful, she gave you clear explanation on your case, please kindly check your email and let her know if you need further support
Regards,
Brian
Transcy by OneCommerce
Great app, great team! My store's language needs are minimal, so I opted for the free version. Nonetheless, it's packed with features, has a sleek UI, and the team is quick to respond, eagerly helping me solve issues. Big thanks to Teresa and the other folks who assisted me yesterday. I'll definitely recommend this app.
Hi there,
I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy by OneCommerce
