Transcy: AI Language Translate
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The app is quite intuitive and easy to use. I would still have liked to receive by email after the installation a short guide of the steps to properly install the application. However, I received help very quickly from Lisa to help me integrate the application into my theme (which is not supported by the application). The application translated the majority of my products well, but I had to translate all the variants individually on my 300 products. Parts of my website weren't translating correctly and developers helped me fix it in less than 24 hours. Still satisfied with the application and the support received.
Hi Sarah,
This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you for your review with our app.
As usual, our app will automatically translate not only your variants but also the rest of sections on your stores , besides that we allow users to edit its translation in case the automatic translation cannot reach their expectation.
In addition, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy - Translate Language and Convert Currency
Great app! Currency and language all in one solution. Love the fact that it changes language based on where the customer is located. Support is always there to help and replies are speedy! Will definitely recommend this app 05/10/2022 - Transcy recently had an update which resulted in some of my currencies showing 3 decimals. I have contacted support and got the following reply " Sorry this cannot be changed" For this reason we're forced to look for a different app. I'm rather disappointed that something as simple as decimals cannot be rectified. This issue provokes my customers and scares them away. Transcy is a great app, the support team is always quick to answer, but if your business is world wide, best to look for an app that has only 2 decimals for pricing.
Hi Gidion,
I'm Marcus from Transcy and we're sorry for any inconvenience causing to your experience
In relation to your issue, around 2 months ago, we have updated our app by turning 2 decimals into 3 decimals and we have got some feedback about this, our team has realized this and will add more option with 2 decimals in the next releases, once it's officially released you will be informed accordingly, so we highly appreciate your empathy on this situation
As a temporary solution, you could use Custom rounding function to edit it manually. Kindly go to Currency setting> Edit> scroll down and you will find a place to edit
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Marcus
Transcy by OneCommerce
Original review: Strongly recommend this app. Automatic translations from English to German are very good over all. In the few cases where they are a bit off, it's easy to edit them manually. Also great customer support.
Edit January 2023: I downgraded my initial review from 5 stars to 1 star. The recent update of this app is absolutely horrible. It made the app terribly uncomfortable to use, finding the respective website sections I want to translate now takes me HOURS. The content inside the sections takes forever to load. Instead of trying to sell me your partner apps about how to increase my website speed and whatnot why not get a decent structure for this app? The old structure was easy to navigate, now you spend hours finding the thing you want to translate. I will uninstall Transcy and find a different translation app.
Hi there,
I'm Kaylin from Transcy and we sincerely apologize for your unexpected experience with our app
First of all, we truly understand how hard to get to know due to the recent change of app's interface, however we highly appreciate your empathy on this situation because of Shopify's rule so we have to redesign, but when redesigning the app's interface we have tried to design how it's look like as similar as the old version so that the existing users are easily familiar with
Once again please accept our deepest apology, please consider to give us one more chance to support you with the highest priority and we will never let you down again
We have seen that one of our colleagues is reaching out you, but unsuccessful, please kindly check your email and let him know if you need further support.
Regards,
Kaylin
Transcy by OneCommerce
This app functions fine for currency conversions. However, it is HORRIBLE for translations. It automatically translates your store language but the automatic langauge translation is horrible and not accurate. You need to edit the language manually and the manual editing function does not work. I opened a ticket for the manual editing function over a week ago. Three customer service reps have responded including Jessica, Andy, but no one being able to assist. The reps just kept asking for access to the store even if they already had been granted access. It went around in circles and they have still not been able to resolve and / or respond to my ticket. I would not recommend this app and then also if you are using the automatic language translations, I would be worried about the customer experience as the translation is so bad. So disapointed!
Hi Ingrid,
I'm Kieran from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for your bad experience with us.
Your feedback is necessary for us to improve our app and service in the better way. As my colleague has sent you a follow-up email to explain more your case as well as some detailed guidance in the Edit process, please kindly check it for further help. Hope to hear from you soonest.
Regards,
Kieran
Transcy - Translate Language and Convert Currency
I like the app and features included if the company has become bigger. Most of all I want to tell huge thanks to the support team, they can professionally support you and make this app even better compared with other apps.
Hi Greta,
My name's Selina from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy - Translate Language and Convert Currency
It says only language is free but when you download and install the app it says free plan is not available. That is a waste of my time you don't advertise what you don't offer that not a honest business
Hi there,
This is Kaylin and we're deeply sorry for your unexpected experience with our app
Regarding to your concern, we're offering 4 plans including Free plan as well. However for Free plan, we offer this plan for stores that created within 60 days in the hopes of helping them in the early stages
We have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Kaylin
Transcy - Translate Language and Convert Currency
The support is awesome, got helped all the way through the process of installing it. I have only tested the app a for a couple of minutes but the translations seem accurate. The one thing that king of dissapointed me was that on the shopify store it gives a free plan as an option, but that plan is only available for very new stores. *UPDATE*
I decided to update my review to 1 star because of the support. I asked to move the widget to a custom location, which they were happy to do. When placed at that location the mobile version of the widget didn't work so I asked for a fix. It took a while for them to understand why it did not work, which is understandable. The only fix was to move to the footer, when doing this my theme layout got messed up and the support has just stopped responding. Worst of all, this whole thing has already taken 6 hours, and is still not fixed.
Hi Antonio,
Here's Vincent and we sincerely apologize for this inconvenience causing to your store.
For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years so I highly appreciate your understanding in this situation.
As I have seen that one of my colleague has fixed your issue, but we still have not seen your from last message. Please kindly check your email and let them know if you need further support. Looking forward to hearing from you soon.
Regards,
Vincent
Transcy - Translate Language and Convert Currency
Now this is EXACTLY what I was looking for in a translation app. Translated my content and allowed me to edit the automated translation in HTML. This allowed me to replace the iFrame src so that my videos would show up in the correct language. Had tried the other "more popular" FREE translation apps but none are comparable to this one. Very easy to use also. Many thanks to the developers.
Hi there,
Here's Johnson from FireApps Customer Service Team, and thanks for your feedback.
Besides Free plan, we also are offering Paid plans with many great features, and hopefully we can see you upgrade to one of them, and enjoy in a later moment. More details can be found here: https://help.fireapps.io/en/articles/4065085-which-plans-are-we-offering-in-transcy-app
Should you have any concern, please feel free to contact us via our live chat, or email at support@fireapps.io.
Have a great week ahead.
Regards,
Johnson
No Hebrew language from all worldwide languages. Anti-Semitic app.
Shopify should remove this app from their app store
Hi Yonatan,
This is Saha and we're deeply sorry for any inconvenience causing to your experience
- We're wondering that there was a misunderstanding because our app is still supporting Hebrew language, please go Localization => Add language => Search language you want to find, please kindly check it again
- We have seen that one of my colleagues has reached out you via email, please consider to reinstall the app and let us have a chance to support your case with the highest priority.
Best Regards
Saha
Transcy by OneCommerce
Very bad experience with this app. They charge $99 for automatic translations in more than 10 languages, yet the customer support is terrible. You first talk to an AI bot, and when you finally reach a human, you wait at least 24 hours for each reply, for only one message every 3–4 hours, then nothing for a whole day. As a new customer, I was supposed to get assistance for my first translations, but I barely received 30% of what I needed. The rest was ignored, even after multiple requests. Translations were full of errors, glossary rules were not respected, and some words I asked not to translate were still changed. For this price, it’s unacceptable. I lost a full week trying to fix things with them. You can find better apps with real support for $15 or less. A complete waste of time and money.
Hi sir,
This is Ben, and we apologize for the trouble you've been experiencing.
Thank you for sharing your experience. We understand your concerns and want to address them directly.
During your 7-day trial, our team actively supported you with detailed guidance and step-by-step instructions to resolve your issues. Our support model focuses on empowering users to apply solutions with our guidance, ensuring you maintain full control of your store. Some troubleshooting steps may not have been fully followed, which can affect resolution.
We also noticed requests for us to make changes directly in your store. For security and policy reasons, our team provides guidance and troubleshooting, but cannot execute changes on behalf of users. This is a standard SaaS practice to protect your store’s integrity.
Regarding your note about lost money and time, our records confirm you were on a free trial and were never charged. Our intention is always to support your success, not to cause inconvenience.
We’re sorry we couldn’t meet your expectations this time and truly appreciate your feedback—it helps us improve
We have noticed that one of our colleagues is in touch with you. Please let them know if you need further support
Best Regards
Ben
Transcy by FireGroup Technology
