Transcy: AI Language Translate

Transcy: AI Language Translate

Recenze (2 566)

Celkové hodnocení
4,5
Počty podle úrovně hodnocení
  • 89 % hodnocení s 5 hvězdami
  • 5 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 5 % hodnocení s 1 hvězdami
14. září 2023

I like the app and how the translations are generated. AI does some funny translations sometimes but glad we have an option to edited. The customer service is very prompt. Thank you Bo for directing me through the setup. I did not have to wait not even a minute and he had a well set steps to find what I was looking for. Thank you.

Turns and Loops
Kuvajt
Doba používání aplikace: 29 minutami
Vývojář FireGroup odpověděl 18. září 2023

Hi Zahraa,

Here's Jena from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy by OneCommerce

Datum úprav: 22. září 2023

App support team is reactive. People like Raymond cares about detail and try best way to find solution.

Zevessa
Francie
Doba používání aplikace: Asi rokem
Vývojář FireGroup odpověděl 5. září 2023

Hi Charlie,

This is Azaria again

May I know if everything is working well on your site? If there's anything wrong with our app, just please let us know to check further. As I still have seen one of my colleagues is following your case closely, please let him know if you need further support

Regards,
Azaria
Transcy by OneCommerce

Datum úprav: 22. září 2025

Since they integrated AI, the whole system is crashing and glitching all the time. And you can't find a human support.

Aerix Co
Tchaj-wan
Doba používání aplikace: Asi 3 roky
Vývojář FireGroup odpověděl 12. září 2023

Hi there,

This is Jocelyn from Transcy, and we're deeply sorry for any inconvenience caused to your experience

When you start a new chat with us, you'll first interact with our AI assistant. We've implemented AI as an initial layer of support. Regarding the AI, I want to share that due to limited resources and our human support team not operating 24/7, . The goal is to help resolve common issues quickly, and only when the AI cannot resolve your issue is your request escalated to a human operator.

We understand that our current AI service still has limitations, and we are diligently working to improve its quality every day to provide a better and more efficient experience for our users

We have noted that one of our colleagues is assisting with your case. Please let them know if you need further support

Regards,
Jocelyn
Transcy by FireGroup Technology

10. září 2023

The best translation application I've tried, many functions and very good technical support, all the problems I've been able to find so far have been solved almost instantly. Highly recommended.

Hifi Media Store
Španělsko
Doba používání aplikace: 7 měsíci
Vývojář FireGroup odpověděl 12. září 2023

Hi Tomas,

Here's Justin from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Justin
Transcy by OneCommerce

7. září 2023

Maravillosa!!!! Bo me atendió hoy y me ayudo demasiado a resolver problemas que no podía hacerlo sola. Además no hablo ingles y el me entendió todo lo que necesitaba. Que bueno encontrar profesionales como el.
Muchas gracias!!!
Espero encontrarlo mañana para que me siga ayudando..
Felicitaciones!!!

Soy María María
Chile
Doba používání aplikace: 9 měsíci
Vývojář FireGroup odpověděl 12. září 2023

Hi Carolina,

This is Shirina from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Shirina
Transcy by OneCommerce

31. srpen 2023

I'm super happy with Transcy and their amazing service on the chat. I even went GROWTH on the first day . . very Cool App!

loveliesstudio.com
Dánsko
Doba používání aplikace: 2 dny
Vývojář FireGroup odpověděl 7. září 2023

Hi Jacob,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce

27. srpen 2023

the support of the team is outstanding, highly recommended, they went beyond my expectations and done a lots of work, and all was done instantly.

Luggage District
Spojené arabské emiráty
Doba používání aplikace: Více než rokem
Vývojář FireGroup odpověděl 1. září 2023

Hi there,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy by OneCommerce

24. srpen 2023

No le pongo 5 porque no es perfecta, pero sin embargo soporte me ha ayudado muy rápido y hemos solucionado todo, muchas gracias por sus ayudas y por estár ahí siempre pendientes, muchas gracias. Muy muy buen servicio

Epiphany - Unchallenging Revelations
Spojené státy
Doba používání aplikace: Asi měsícem
Vývojář FireGroup odpověděl 7. září 2023

Hi there,

This is Jocelyn from Transcy. Thank you for your review.

We're happy you had a good time with us! Thanks for your trust

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy by OneCommerce

18. srpen 2023

Very good and quick customer support. My issues were solved quickly without any problems. Easy to use.

Fyor UAE
Spojené arabské emiráty
Doba používání aplikace: Asi 4 hodinami
Vývojář FireGroup odpověděl 23. srpen 2023

Hi there,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce

11. srpen 2023

very happy with the customer service very professional and helpful
very fast replay and always available

ITALAROMI
Itálie
Doba používání aplikace: Asi 3 hodinami
Vývojář FireGroup odpověděl 17. srpen 2023

Hi ERIAND,

I'm Mirabel from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy by OneCommerce