Transcy: AI Language Translate
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Terrible app, reviews are most likely fudged. I don't know what I could do wrong, I did everything according to the instructions which I reviewed 10 times, support helped me, but still problems remained. If you make a small change/add a product - sit in the settings for hours (considering that support helps you). Currencies, languages - there are always problems with everything. I don't recommend this app if you care about your nerves.
Hi Pavlo,
This is Peter and we're truly sorry for this inconvenience causing to your experience
In relation to your issues, we have seen that our agents tried to check and find out the relevant solution to resolve your case as soon as possible. If there's any errors still existing, please consider to reinstall our app and let us have a chance to support you
Also we have seen that one of our colleagues is reaching out you, please let him know if you need further support
Regards,
Peter
Transcy by OneCommerce
This app it's terrible they promise me one price, I payed the 270€ anual fee and then they asked me for a 5k anual fee... Doesn't update the banner languages in a automatic way. You need to translate it yourself.
Hi there,
This is Ben. Thank you for sharing your feedback. I truly understand how frustrating this experience must have been, especially when it comes to pricing and features not working as expected.
Regarding the pricing concern, I completely understand your disappointment. We recognize that the recent update to our pricing plans may have caused confusion, particularly when it feels different from what you initially signed up for. Please accept our sincerest apologies for how this transition has impacted you. We genuinely value your trust and long-term support, and we are committed to making this right for you.
You also mentioned that the banner content is not updating automatically across languages. This is definitely not the experience we want you to have, and we take this issue very seriously. Our team would like to investigate this further and resolve it for you as a top priority.
We truly appreciate your patience and the opportunity to assist you. We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.
Looking forward to hearing from you.
Best regards,
Ben
Transcy by FireGroup Technology
我用了這款插件非常好用，功能非常强大，支持所有页面翻译，支持全球的语言，还可以直接设置全球的货币，很方便，可以自動翻譯，也可以手動編輯。
Hi Zhou,
This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy - Translate Language and Convert Currency
Lost 80% of my traffic because they did some beta and completely broke my site im working 10 years on
Hi Linas,
This is Johnson from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Johnson
Transcy - Translate Language and Convert Currency
Worst app ever on Shopify, broke all of our PageFly Pages and translated almost everything wrong in German
Hi Gibbon,
This is Jocelyn from Transcy and we're deeply sorry for any inconvenience causing to your experience
In relation to your issues, we seem not to catch your point clearly and we have seen that one of my colleagues has reached out you via email to support, please kindly check your email as well as box chat and let them know if you need further support
Hope to hear from you soon
Best Regards
Jocelyn
Transcy by OneCommerce
Quick and reliable support! Our store had a form issue for one of the languages, and Bo solved it in under 20 minutes.
Hi Thiago,
Here's Timothy from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Timothy
Transcy - Translate Language and Convert Currency
Teresa of customer support helped me a lot, she was capable, practical and detailed oriented.
The automatic bot that is suppose to "help" instead is nerve wracking, I was losing my head with it: a suggestion? CHANGE IT
Hi Brunam
I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app. In case you still get confused about SEO translation function, please let our agent who is taking care your case know, so she can help you further.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy - Translate Language and Convert Currency
Again not working. They are duplicating prices and now our site is autotranslating suddenly to english (it should be in spanish) and they are not replying. Only the AI agent.
We are exasperated with this app. Always rising prices and its not working at all!
We always find problems and mistakes
The last mistake is that a banner and translations in the home were never updated and now we have to update our price plan if we want to get this fixed.
Crazy, we are changing to langify
Hi there,
This is Kane. We understand your frustration and on behalf of my team, we sincerely apologize for any inconvenience caused to your experience
Also, it's important to us that you feel heard and understood, and we want to assure you that we're committed to finding a resolution that works for you. We have seen that one of our colleagues is reaching out you. Please let them know if you need further support
Regards,
Kane
Transcy by FireGroup Technology
The main strength of this app is undoubtedly its support team, exceptionally efficient and responsive, especially if you have very specific customization needs for your store.
What also sets this app apart from its competitors is its flexibility and the wide range of options available. You can choose which elements of your store to translate or not : for instance, translating product names can sometimes be counterproductive, and this app gives you the freedom to decide based on your needs.
It also takes into account hidden content that isn’t visible on the storefront but is essential for SEO development in foreign languages.
You can even use AI translation engines to get high-quality, expert-level translations (this option comes at an extra cost and is not included in the base price).
Transcy is a real asset for boosting visibility and sales international.
Hi Stephane,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy by OneCommerce
I’ve been using this app for at least 3 years. I’m a heavy user, translating my store into one language only. It’s not perfect—I can’t give it 5 stars yet because errors appear frequently, even in places that were working fine before. So you always need to keep an eye on everything.
When you run a professional and complex website, it can get frustrating and time-consuming. And now that the chat starts with a bot, it requires even more patience—getting in touch with a real agent may take more effort than it used to.
That said, the app has definitely improved over the years, and there’s a truly dedicated and efficient team behind it. Tonight, Shawn was amazing. That’s the reason I’m still sticking with them. Overall, the value for money is excellent.
If your site has a lot of products and branching logic, this may not be the most suitable app—though to be honest, I haven’t found anything better so far. I genuinely hope I’ll be able to give it 5 stars at some point.
Hi Ruby,
I'm Bellamy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy - Translate Language and Convert Currency
