Transcy: AI Language Translate

Hi there,

This is Ethan. Thanks for your feedback, we’re really sorry to hear about your experience.

We noticed that you haven’t reached out to our team regarding the token pricing concern yet, so we didn’t have a chance to look into this for you in detail. We’d truly appreciate the opportunity to help clarify and resolve the issue.

From what we can see, the app was reinstalled on March 29 and the Continental plan was selected, then uninstalled again on March 30. It’s possible that your trial period had already ended at that point, so selecting the plan may have triggered a charge.

Here’s how we can help:

- Could you please reinstall the app again? We’ll personally assist you in reviewing the setup and ensure everything works as expected.

- We’ll also work with you to find a fair and suitable resolution regarding pricing and usage.

- If you were charged for the Continental plan, please let us know, we’re more than happy to review and support a refund if applicable.

We’re here to make this right for you, so please don’t hesitate to reach out. Looking forward to your reply!

Best regards,
Ethan
Transcy by FireGroup Technology

Thank you for the wonderful review! We're glad Transcy has been easy to use and that our support team could help quickly. Your recommendation means a lot to us.

To your global success,

-The Transcy Team-

Hi there,

I’m Brian. I personally apologize for your experience, and I understand how frustrating this must feel.

Please rest assured that we are committed to handling your case fairly, including providing a reasonable refund if applicable. However, before proceeding, we’d really like the opportunity to investigate the issue and fix the root cause, as the app should be working properly for your store.

We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.

Looking forward to hearing from you soon

Best Regards
Brian
Transcy by FireGroup Technology

Thank you for the kind words! We'll make sure Anna knows she made a difference. We're always here whenever you need us.

-The Transcy Team-

Hi Irina,

This is Jocelyn from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy by OneCommerce

Hi Aykut,

This is Jocelyn from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy by OneCommerce

Thank you for the wonderful review and recommendation! We're glad Transcy has been smooth to set up and that our support team could help along the way. Wishing you great success as you expand your store globally.

-The Transcy Team-

Thank you! We'll pass your kind words along to Raymond. Glad he could help.

-The Transcy Team-

Hi,

I’m Brian. We sincerely apologize for the bugs and loading issues you’ve experienced. I understand how frustrating this must be, especially when it impacts your store’s operations.

I noticed you haven’t reached out to our support team yet. We’d truly love the chance to assist you directly. Could you please try reinstalling the app?

I also see you’re still in your trial period. If needed, I’m happy to extend it after we fix the issue so you can fully experience Transcy without any pressure. We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.

Looking forward to resolving this for you.

Best Regards
Brian
Transcy by FireGroup Technology

Hi sir,

This is Kane

We’re sorry to hear about your experience. At the moment, we’re not entirely sure what you mean by “not working on Mac.” Could you please share more details about the issue you encountered so our team can better understand and assist you?

We’d be happy to look into this and help resolve it as soon as possible.

We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.

Best Regards
Kane
Transcy by FireGroup Technology