Transcy: AI Language Translate
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The app wasn't working at first for me but then i contacted support and they helped me a lot, The live chat is pretty good and they managed to fix everything which isn't something every support does!
Klasse App, funktioniert einwandfrei und es wird der komplette Store übersetzt, der Kundensupport insbesondere mit Zenny verlief schnell und reibungslos, mein Problem wurde binnen von 5 Minuten gelöst.
This is a great app! I can't say anything but good things about it, it's simple to use and very effective.
Fantastic support, quick to respond and help out with any questions during setup, very much appreciated!
Hi there,
I'm Daisy from Transcy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Daisy
Transcy by OneCommerce
Had some difficulty getting it installed, but with the help from the helpdesk (Bo) it was up and running in 10 min. The even optimized the location of the switcher for me. Many thanks for the great customer service !!
Hi Colin,
This is Enzo from Transcy. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Enzo
Transcy by OneCommerce
I can set my webpage with many different language with Harwin's support!
He set up the switcher place, where i want on me website on the desktop and on the mobile platform! Don't hesitate use this up and the fast support service!
Hi there,
Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kane
Transcy by OneCommerce
App page is a little misleading. Says there is a free version, but it's only for stores under 60 days old and with less than 5 orders. No issue with the developers wanting to charge for their hard work, but if you're looking for a free appm this isn't it.
Hi Michael,
This is Justin and we're deeply sorry for your unexpected experience with our app
In relation to your main concern about Free plan, we have Free plan, however please be advised that we offer a Free plan for stores that are created in more than 60 days and have no more than 5 orders in the hopes of helping them in the early stages. For your case, we are deeply sorry for making you confused because the information about Free plan is not clear enough, however hope you sympathize for us, on App information because of the limit rule of character from Shopify we cannot provide its information in details, meanwhile our concern team is checking on this to avoid misleading in the future
I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Justin
Transcy - Translate Language and Convert Currency
This app is easy to use and managed to translate my whole website (including third party apps). Customer service was outstanding (I dealt with Mr. Lee): they are quick and great at what they do. Mr. Lee was even able to log into my website and make some changes himself to make it easier for me.
Excellent translation features, and excellent customer service support.
I use Transcy to perfect my translations for other language sites and I had some difficulties in using it, but Grace patiently helped me out.
It would be nice if Transcy could directly translate the default language of Shopify admin.
I am impressed by this service, they tuned up literally every small part of the app, to cover corner cases where ie shopify payments is not supported or 3rd party app translations. The content is very well translated, I soeak few languages and I was so impressed, I could not translate things better. And the support? They say they have top-notchsupport, but this was literally surprising how experienced, helpful and nice person (shen) was - amazing experience, worth every penny, my shop is ready for more languages now, after few minutes of setup and 30 minutes of my questionnaire when Shen was not bothered and answered literally everything! This app solved not only translation, but couple of the other pains I had.
easy to use, helpful customer support service. Way easier to use than the other apps for translation
Hi there,
I'm Jason. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Jason
Transcy - Translate Language and Convert Currency
