Transcy: AI Language Translate
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Translating the store is a real chore and Shopify does not support all required translations. That is why we decided to give Transcy a try. So far, it has worked really well although it is not always intuitive to operate. The support is really good though so that problem is mitigated by the professional assistance one can get.
Hi there,
Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Kane
Transcy by OneCommerce
Transcy ha sido clave en la internacionalización de la tienda.
Su sistema integrado con GPT es una mejora increíble para tener traducciones rápidas y ágiles de máxima calidad.
Hi there,
Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Kane
Transcy by OneCommerce
Amazing translation app! Using it daily for our e-commerce and it saves us tons of time. Support team is excellent - they respond quickly and always find solutions to any issues. Particularly impressed with how well it handles third party applications. Good job!
Hi there,
Here's Jena from Transcy. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@transcy.io
Regards,
Jena
Transcy by OneCommerce
A big thank you to Andy and the entire Transcy team! I encountered a very important issue that needed immediate attention, and this app, combined with their exceptional support, helped me resolve everything on the same day. Their quick response, professionalism, and dedication truly exceeded my expectations. I’m incredibly grateful for their assistance and would highly recommend their services to anyone in need.
Hi there,
This is Jocelyn from Transcy. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our live chat or email us at support@transcy.io
Regards,
Jocelyn
Transcy by OneCommerce
seriously, the app is really hard to use, I want the currency show only two decimals but I cannot, only can edit one by one manually which takes forever, I asked customer service they said they cannot help either. Now the default USD currency suddenly showing 3 decimals and I cannot edit either.The translation is also very bad
Hi Yi,
This is Brian and we personally apologize for any inconvenience causing to your experience
- For AI translation, it's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes
- We have definitely noted your point that you're unable to edit many currencies at once. Also for the issue regarding to USD as default currency, we still can help you edit it with 2 decimals
- We have seen that one of my colleagues has reached out you via email, please consider to reinstall the app and let us have a chance to support your case with the highest priority.
Hope to hear from you soon
Regards,
Brian
Transcy by OneCommerce
Bugs, bugs, bugs 2-3 bugs per week, they have very fast customer service actually but i need to keep an eye on this app every day so that it doesnt destroy our company, there was a bug where it was duplicating the price digits from 98 to 9998 and made zero sales on that day trying to figure out what was going on... turns out that Transcy had ANOTHER one bug...
Hi there,
This is Brian and we're deeply sorry for any inconvenience causing to your experience.
- For the duplicating price digits, please be advised that this issue is coming from other app which conflicts with Shopify's currency format. After that, we have corrected its format for you and it's now showing properly. For other related issues, they're fixed as well, please kindly check it again
- Also we have seen that one of our colleagues is reaching out you via email, please let them know if you need further support.
Hope to hear from you soon.
Regards,
Brian
Transcy by OneCommerce
L’application Transcy répond parfaitement à nos besoins de traduction et de gestion multilingue sur Shopify. Nous avons particulièrement apprécié l’efficacité et la disponibilité de l’équipe support, notamment Giselle, qui a su nous accompagner avec professionnalisme et réactivité. Merci encore pour cette belle expérience et cet outil essentiel à notre boutique !
Hi there,
My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our live chat or email us at support@transcy.io
Regards,
Selina
Transcy by OneCommerce
The app navigation is not the most intuitive, and manual translation almost always result in a coding error -- these two problems mean that I always have to contact their customer service, which is actually the strongest aspect of the app -- their chat is very active, and someone always responds in minutes. However, it would be neat if that wasn't necessary, and some of the bugs weren't there.
Hi there,
My name's Selina from Transcy. Thanks for comment about your experience when using Transcy and loving our support.
With the coding error, it means the transcy "tag" showing when you edit your manual translation, it's a known issue and we're finding the relevant solution to remove it completely in the near future
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our live chat or email us at support@transcy.io
Regards,
Selina
Transcy by OneCommerce
I’ve been using Transcy to manage multiple languages on my Shopify store, and the experience has been outstanding. The app is user-friendly and integrates seamlessly with my store, helping me reach a global audience effortlessly.
A special shoutout to Lee from the support team for the exceptional assistance! Lee was quick, knowledgeable, and went the extra mile to make sure all my questions were answered. I truly appreciate the patience and professionalism shown during our interaction.
I highly recommend this app to anyone looking to expand their store’s reach with multilingual support.
Hi there,
I'm Kaylin from Transcy. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our live chat or email us at support@transcy.io, we are always willing to help you!
Best Regards
Kaylin
Transcy by OneCommerce
一款很强大的翻译插件，所有内容都可以自动或者手动翻译，高效的客服团队，能够迅速的回答你所有问题，非常推荐
Hi there,
My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our live chat or email us at support@transcy.io
Regards,
Selina
Transcy by OneCommerce
