Transcy: Traducción y monedas
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Very bad experience with this app. They charge $99 for automatic translations in more than 10 languages, yet the customer support is terrible. You first talk to an AI bot, and when you finally reach a human, you wait at least 24 hours for each reply, for only one message every 3–4 hours, then nothing for a whole day. As a new customer, I was supposed to get assistance for my first translations, but I barely received 30% of what I needed. The rest was ignored, even after multiple requests. Translations were full of errors, glossary rules were not respected, and some words I asked not to translate were still changed. For this price, it’s unacceptable. I lost a full week trying to fix things with them. You can find better apps with real support for $15 or less. A complete waste of time and money.
Hi sir,
This is Ben, and we apologize for the trouble you've been experiencing.
Thank you for sharing your experience. We understand your concerns and want to address them directly.
During your 7-day trial, our team actively supported you with detailed guidance and step-by-step instructions to resolve your issues. Our support model focuses on empowering users to apply solutions with our guidance, ensuring you maintain full control of your store. Some troubleshooting steps may not have been fully followed, which can affect resolution.
We also noticed requests for us to make changes directly in your store. For security and policy reasons, our team provides guidance and troubleshooting, but cannot execute changes on behalf of users. This is a standard SaaS practice to protect your store’s integrity.
Regarding your note about lost money and time, our records confirm you were on a free trial and were never charged. Our intention is always to support your success, not to cause inconvenience.
We’re sorry we couldn’t meet your expectations this time and truly appreciate your feedback—it helps us improve
We have noticed that one of our colleagues is in touch with you. Please let them know if you need further support
Best Regards
Ben
Transcy by FireGroup Technology
AI generate reponse. Make so annyoing. And after hours waiting you got with support Giving access to store with collabration request. They still telling you to do this or Messages exchanging . For who can do in second they are always message and telling to ask to do Shopify What ?
I saw with claraity my 3 days audiance dropped cause of they do fix it and customers were not seeing correct currency on Market.
Thanks to make me lost my sales.
I takes some hours to create a new page store in another langauge. So better instead to arrogant per month pay once someone .
Arrogants Support.
I've had a few issues with this app translaing but it is still the best translation app on shopify.
Every issue I've had the support fixed it within 20 minutes,
A special thank you to Giselle who has been an amazing assistance every time!
Hi there,
My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our live chat or email us at support@transcy.io
Regards,
Selina
Transcy by OneCommerce
Customer support is great, helped me setting up the app and resolving all the bugs! Also the translation quality is better than another app I used and it was way easier and faster to translate everything. I still need to evaluate how this app will affect my conversion rate
Hi there,
This is Jocelyn from Transcy. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy by OneCommerce
It's a really good and reliable translation app, especially when translating third-party apps. Transcy works very well.
I always had questions and minor problems, but the entire support team (especially “Clara”) always helped me very quickly.
However, I have to deduct one star because the translation of the same words in different products was not consistent (upper case, lower case) and I had to rework a few things as a result.
And it takes a while to find your way around the menu, the navigation could be a bit clearer and easier.
Once you get used to it and understand the menu and navigation, it's a "very good" translation app overall.
Update from October 15, 2024:
I changed my rating to 5 stars today. The updates to the app in the last few months and weeks have been really great. The app is so good now, and if I have a small problem, I always get help quickly. Like today from "Polaris", but the other support employees also always help very quickly and are very competent.
Hi Roland,
This is Kieran from Transcy. Thanks for your feedback
We have noted your points and will take a look into consideration to improve the app in the better way
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kieran
Transcy by OneCommerce
I highly recommend the Transcy App for Shopify! It has proven to be an indispensable tool for my international business strategy. The app is user-friendly, responsive, and makes translating and localizing the store a breeze.
However, what really sets this app apart is the outstanding customer service. I would like to single out Ande in particular at this point. From the very beginning, he was extremely supportive and spared no effort to make sure everything was set up perfectly. Ande patiently answered all my questions and did so in a very understandable and clear manner.
There were some specific requirements and customizations that I needed for my store, and Ande was not only able to understand them, but also actively sought and successfully implemented solutions. His proactive communication and attention to detail made the entire process a smooth and enjoyable experience.
In a world where outstanding customer service is often hard to find, Ande's dedication and professionalism set a new standard. I'm more than satisfied with the support I've received and feel empowered to consider Transcy as my long-term localization partner.
Hi Wai,
Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kane
Transcy by OneCommerce
I had some doubts first due to some issues with currency not updating and the popup in the mobile browser being in front of the menu. However, I got a really quick response from the support and Chris, who changed the popup to an icon and made it much more convenient to use. If you are looking to have both EUR and USD currencies in your store, this is a great option.
Hi Fred ,
Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kane
Transcy by OneCommerce
Anna fixed the problem I had at checkout today with a collaborative effort, I highly recommend the app.<3
Teresa foi excelente no atendimento
disaster for 11 euro per month I can add only one language the default language is also counted and the other plans with more features the price is insane 30 euros per month .... for the new shop this is insane . unsubscribed !!!
Hi there,
This is Brian and we're deeply sorry for any inconvenience causing to your experience
In relation to your issues as following:
- With the basic plan, you can add 2 target languages, default language is not counted. Also we have clearly stated on the pricing plan, please help me check it
- We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built our app to provide a great return on investment on all of our plans. We are confident that the app will pay itself back in full by increasing the conversion and retention of your customers.
- We have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support.
Best Regards
Brian
Transcy by OneCommerce
