Transcy: Traducción y monedas
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they increase my monthly price from 30 usd to 60 usd without notification.
Hi there,
Here's Brown, and we personally apologize for this inconvenience
To provide some context, we announced a pricing and plan update via email in September and sent a follow-up reminder in early October. I sincerely apologize if these messages didn't reach your inbox or perhaps got filtered into a spam or promotions folder. We need to do better at ensuring our communications are seen.
We would really appreciate it if you would reinstall the app and give us another chance to provide you with the best possible support. Also, we have noticed that one of our colleagues is in touch with you. Please let them know if you need further support
Best Regards
Brown
Transcy by FireGroup Technology
Great app. Much cheaper also then Weglot 4 example.
Stopped working while I paid for a whole year. The customer service is a super annoying chat bot. Not happy at all!!!!
Hi sir,
This is Saha, and we apologize for the trouble you've been experiencing.
Just so you know, you'll start by chatting with our AI assistant. It's here to help with common questions quickly, especially since our human team isn't available 24/7. If the AI can't solve your problem, it will connect you to a person. We're working hard to make our AI better every day!
We have noticed that one of our colleagues is in touch with you. Please let them know if you need further support
Best Regards
Saha
Transcy by FireGroup Technology
Great support, Anna responds very quickly, she's always super friendly, and very patient when it comes to many questions on my part.
The Support Chat was really fast and helpful solving reaccuring issues.
Ich hatte mit meiner Internetseite ein kleines Problem, da viele stellen meiner Seite individuell programmiert wurde.
Die App hat einiges an texte nicht erkannt nach Kontaktaufnahme mit dem Support wurde es innerhalb von einer Stunde geklärt.
Sehr guter Support
The support service is professional :)
Teresa was very patient in helping me solve the problem, and this plugin is very useful.
Good app, great support, we have been using Transcy for 2 years, very helpful tool, we highly recommend it.
Help was provided and the problem is solved. Thank you Raymond!
