Transcy: Traducción y monedas

Transcy: Traducción y monedas

Reseñas (2.566)

Calificación general
4,5
Recuentos por nivel de calificación
  • El 89% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 5% de las calificaciones son de 1 estrellas
Fecha de modificación: 22 de septiembre de 2025

Since they integrated AI, the whole system is crashing and glitching all the time. And you can't find a human support.

Aerix Co
Taiwán
Alrededor de 3 años usando la aplicación
FireGroup respondió 12 de septiembre de 2023

Hi there,

This is Jocelyn from Transcy, and we're deeply sorry for any inconvenience caused to your experience

When you start a new chat with us, you'll first interact with our AI assistant. We've implemented AI as an initial layer of support. Regarding the AI, I want to share that due to limited resources and our human support team not operating 24/7, . The goal is to help resolve common issues quickly, and only when the AI cannot resolve your issue is your request escalated to a human operator.

We understand that our current AI service still has limitations, and we are diligently working to improve its quality every day to provide a better and more efficient experience for our users

We have noted that one of our colleagues is assisting with your case. Please let them know if you need further support

Regards,
Jocelyn
Transcy by FireGroup Technology

31 de agosto de 2023

I'm super happy with Transcy and their amazing service on the chat. I even went GROWTH on the first day . . very Cool App!

loveliesstudio.com
Dinamarca
2 días usando la aplicación
FireGroup respondió 7 de septiembre de 2023

Hi Jacob,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce

27 de agosto de 2023

the support of the team is outstanding, highly recommended, they went beyond my expectations and done a lots of work, and all was done instantly.

Luggage District
Emiratos Árabes Unidos
Más de 1 año usando la aplicación
FireGroup respondió 1 de septiembre de 2023

Hi there,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy by OneCommerce

18 de agosto de 2023

Very good and quick customer support. My issues were solved quickly without any problems. Easy to use.

Fyor UAE
Emiratos Árabes Unidos
Alrededor de 4 horas usando la aplicación
FireGroup respondió 23 de agosto de 2023

Hi there,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce

11 de agosto de 2023

very happy with the customer service very professional and helpful
very fast replay and always available

ITALAROMI
Italia
Alrededor de 3 horas usando la aplicación
FireGroup respondió 17 de agosto de 2023

Hi ERIAND,

I'm Mirabel from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy by OneCommerce

7 de agosto de 2023

Very happy with everything. This app is very Easy to use...
Overall 5 stars, good support kaity very helpful.

Viti Organics
Australia
Alrededor de 3 horas usando la aplicación
FireGroup respondió 9 de agosto de 2023

Hi there,

I'm Kaylin from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy by OneCommerce

6 de agosto de 2023

Customer service is nice and fast! I had a couple of issues translating some stuff but the staff is really helpful.

Nicole Lee
España
Alrededor de 1 año usando la aplicación
FireGroup respondió 9 de agosto de 2023

Hi Andres,

I'm Mirabel from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy by OneCommerce

16 de agosto de 2023

Always prompt support. Support is very understanding and makes sure that they help in the best possible way they can.

Imerco-thecustomchef
Estados Unidos
30 minutos usando la aplicación
FireGroup respondió 23 de agosto de 2023

Hi Jeremy,

This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy by OneCommerce

20 de agosto de 2023

Amazing experience.
Support team is very professional in handling stuff and have very professional behavior.
Thank you guys!

drdiamondshop
Alemania
Alrededor de 5 horas usando la aplicación
FireGroup respondió 23 de agosto de 2023

Hi Haseeb,

Here's Jena from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy by OneCommerce

20 de agosto de 2023

Transcy is a super translation app it is very intuitive and easy to use, the support is top notch they help you with everything and respond in no time

pixspace
Reino Unido
6 meses usando la aplicación
FireGroup respondió 23 de agosto de 2023

Hi Alessandro,

This is Jocelyn from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jocelyn
Transcy by OneCommerce