Transcy: AI Langue Traduire
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我用了這款插件非常好用，功能非常强大，支持所有页面翻译，支持全球的语言，还可以直接设置全球的货币，很方便，可以自動翻譯，也可以手動編輯。
Hi Zhou,
This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy - Translate Language and Convert Currency
Lost 80% of my traffic because they did some beta and completely broke my site im working 10 years on
Hi Linas,
This is Johnson from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Johnson
Transcy - Translate Language and Convert Currency
Worst app ever on Shopify, broke all of our PageFly Pages and translated almost everything wrong in German
Hi Gibbon,
This is Jocelyn from Transcy and we're deeply sorry for any inconvenience causing to your experience
In relation to your issues, we seem not to catch your point clearly and we have seen that one of my colleagues has reached out you via email to support, please kindly check your email as well as box chat and let them know if you need further support
Hope to hear from you soon
Best Regards
Jocelyn
Transcy by OneCommerce
Quick and reliable support! Our store had a form issue for one of the languages, and Bo solved it in under 20 minutes.
Hi Thiago,
Here's Timothy from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Timothy
Transcy - Translate Language and Convert Currency
Teresa of customer support helped me a lot, she was capable, practical and detailed oriented.
The automatic bot that is suppose to "help" instead is nerve wracking, I was losing my head with it: a suggestion? CHANGE IT
Hi Brunam
I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app. In case you still get confused about SEO translation function, please let our agent who is taking care your case know, so she can help you further.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy - Translate Language and Convert Currency
I’ve been using this app for at least 3 years. I’m a heavy user, translating my store into one language only. It’s not perfect—I can’t give it 5 stars yet because errors appear frequently, even in places that were working fine before. So you always need to keep an eye on everything.
When you run a professional and complex website, it can get frustrating and time-consuming. And now that the chat starts with a bot, it requires even more patience—getting in touch with a real agent may take more effort than it used to.
That said, the app has definitely improved over the years, and there’s a truly dedicated and efficient team behind it. Tonight, Shawn was amazing. That’s the reason I’m still sticking with them. Overall, the value for money is excellent.
If your site has a lot of products and branching logic, this may not be the most suitable app—though to be honest, I haven’t found anything better so far. I genuinely hope I’ll be able to give it 5 stars at some point.
Hi Ruby,
I'm Bellamy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy - Translate Language and Convert Currency
In June, I paid for an annual subscription (with already higher price from previous year), and now, just four months later, I no longer have access to my translations. I paid for an annual plan precisely because I expected to have access to the service for a full year.
When I contacted you about losing access to my translations, you told me that you had increased your prices but offered me a discount code to honor my original pricing.
However, when I tried to apply the code, I discovered that I was being asked to pay for another annual subscription, even though I had already paid for one just four months ago.
This is unacceptable and illegal. You cannot charge me for a full year and then remove my access after only four months because you have decided to increase your prices.
I demand that you immediately restore my access to all my translations under the terms of the annual subscription I already paid for, without any additional charges.
Again not working. They are duplicating prices and now our site is autotranslating suddenly to english (it should be in spanish) and they are not replying. Only the AI agent.
We are exasperated with this app. Always rising prices and its not working at all!
We always find problems and mistakes
The last mistake is that a banner and translations in the home were never updated and now we have to update our price plan if we want to get this fixed.
Crazy, we are changing to langify
Hi there,
This is Kane. We understand your frustration and on behalf of my team, we sincerely apologize for any inconvenience caused to your experience
Also, it's important to us that you feel heard and understood, and we want to assure you that we're committed to finding a resolution that works for you. We have seen that one of our colleagues is reaching out you. Please let them know if you need further support
Regards,
Kane
Transcy by FireGroup Technology
very kind and listen to the needs of the client
Thank you for the kind words! Being there when you need us is what we're here for.
-The Transcy Team-
Great customer service and easy to use!
Thank you! Glad the app has been easy to use and our team could be there when you needed them.
-The Transcy Team-
Unfortunately nearly useless thanks to their token price gouging. API input doesn't work and the token price is ridiculous.
Hi there,
This is Ethan. Thanks for your feedback, we’re really sorry to hear about your experience.
We noticed that you haven’t reached out to our team regarding the token pricing concern yet, so we didn’t have a chance to look into this for you in detail. We’d truly appreciate the opportunity to help clarify and resolve the issue.
From what we can see, the app was reinstalled on March 29 and the Continental plan was selected, then uninstalled again on March 30. It’s possible that your trial period had already ended at that point, so selecting the plan may have triggered a charge.
Here’s how we can help:
- Could you please reinstall the app again? We’ll personally assist you in reviewing the setup and ensure everything works as expected.
- We’ll also work with you to find a fair and suitable resolution regarding pricing and usage.
- If you were charged for the Continental plan, please let us know, we’re more than happy to review and support a refund if applicable.
We’re here to make this right for you, so please don’t hesitate to reach out. Looking forward to your reply!
Best regards,
Ethan
Transcy by FireGroup Technology
