Transcy: AI Langue Traduire
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The app is very buggy, many times pages inside the app doesn't even load.
Hi,
I’m Brian. We sincerely apologize for the bugs and loading issues you’ve experienced. I understand how frustrating this must be, especially when it impacts your store’s operations.
I noticed you haven’t reached out to our support team yet. We’d truly love the chance to assist you directly. Could you please try reinstalling the app?
I also see you’re still in your trial period. If needed, I’m happy to extend it after we fix the issue so you can fully experience Transcy without any pressure. We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.
Looking forward to resolving this for you.
Best Regards
Brian
Transcy by FireGroup Technology
Waste of money, app is not working on mac
Hi sir,
This is Kane
We’re sorry to hear about your experience. At the moment, we’re not entirely sure what you mean by “not working on Mac.” Could you please share more details about the issue you encountered so our team can better understand and assist you?
We’d be happy to look into this and help resolve it as soon as possible.
We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.
Best Regards
Kane
Transcy by FireGroup Technology
The customer service was very efficient and resolved my problem quickly.
Thank you! Glad our team could resolve things quickly for you. We're always here if you need us.
-The Transcy Team-
Anna and Mary are pretty supportive. Thank you for the help!
The team is very supportive, they answer and solved my problem very fast!
This is terrible, the original language was lost after the update.
Hi sir,
This is Brian, and we apologize for the trouble you've been experiencing.
Regarding your issue, there's a misunderstanding: our app was not authorized to edit anything in your original language. We support the target languages. Based on your case, we're wondering whether, after the update, choosing a new pricing plan would cause your current number of languages to reach the limit, resulting in the target languages being unpublished in the app. If that's the case, please go to the language settings to publish them again
We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.
Best Regards
Brian
Transcy by FireGroup Technology
They helped us solve the problem quickly and professionally.
We have been using the app for several years now.
Transcy support team was incredibly helpful and responsive. They walked me through every step and resolved my issue quickly. Excellent service!
The experience was excellent. Their human customer service can solve problems promptly and also provide very good guidance.
Great app. Anna is wonderful in customer service.
