Transcy: AI Langue Traduire
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Disappointing Experience with Transcy AI :
I had a really frustrating experience with Transcy AI. The app was difficult to use and plagued with multiple bugs. I initially chose a plan to test it out, but due to all the issues, I ended up uninstalling it. After a month, I decided to give it another try and pick the plan that suited my needs, only to be told that I couldn’t have a free trial anymore. Even though I couldn't use it properly the first time because of the bugs, they insisted I pay upfront. They have all the data of my previous use, yet they expect you to pay for something you never really got to test. On top of that, their customer service takes a long time to respond. Honestly, for an app with such a reputation, this is far from professional. I cannot recommend Transcy AI due to their lack of flexibility, especially when it was their fault in the first place.
Hi there,
This is John and we personally apologize for any inconvenience causing to your experience
- For unexpected support from the agent, we will have a proper training to improve the service. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us
- Basically, in order to provide customer a quick look on how our app works with full features, we are happy to give you 7-day trial when you first install our app. For your case, the trial was ended and we're unable to extend it, however we're willing to offer an exclusive offer "30-day money-back guarantee", it means if our app doesn't meet your needs within 30 days, we’ll provide refund
- We have seen that one of our colleagues is reaching out you and help you resolve all queries, please check your email and let him know if you need further support
Hope to hear from you soon
Regards,
John
Transcy by OneCommerce
Customer service is very active (even if resolutions are pretty long -time for the devs to fix the issues) but my God...issues are countless when it comes to translating : coloring, spacing, hyperlinks...If you want something clean and proper you have to go over it and over it this is a real time-losing app, do not recommend.
Hi there,
This is Brian and we're deeply sorry for any inconvenience causing to your experience
In relation to your issues, we're hurrying into fixing them. Once we have any update, we will let you know soonest. Your patience will be highly appreciated
Best Regards
Brian
Transcy by OneCommerce
very good support
Thank you so much for the kind words! We're glad our support team could help. Wishing you continued success; we're always here if you need us.
-The Transcy Team-
The main strength of this app is undoubtedly its support team, exceptionally efficient and responsive, especially if you have very specific customization needs for your store.
What also sets this app apart from its competitors is its flexibility and the wide range of options available. You can choose which elements of your store to translate or not : for instance, translating product names can sometimes be counterproductive, and this app gives you the freedom to decide based on your needs.
It also takes into account hidden content that isn’t visible on the storefront but is essential for SEO development in foreign languages.
You can even use AI translation engines to get high-quality, expert-level translations (this option comes at an extra cost and is not included in the base price).
Transcy is a real asset for boosting visibility and sales international.
Hi Stephane,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy by OneCommerce
We translated our store in 8 different languages. The app is very easy to use. The concept is simple but very useful. We use manual edit option not auto translate. We connected GPT API which allows us to bulk translate what we need.
All translated content is updated fast on the website however the products translations were taken a lot of time to sync in shopify database so the content can become available for api requests, product xml feeds etc.
We used our own system to translate the products with GPT api and write the translation back in shopify so we can create product feeds xml and connect to Google merchant center.
The app provides 2 very useful functionalities. 1. Keyword translation exclusion list; 2. Find and replace keywords.
Both functionalities allowed us to keep our product specific names unchanged and to replace very fast texts that we needed to change for specific markets.
There were some problems along the way but the Transcy team helped us fix everything in a short amount of time.
Thank you for the detailed review and for sharing how you've set up your multilingual Shopify store!
Translating across 8 languages with GPT API integration, custom product feeds, and manual translation control is no small feat. It's great to hear that Transcy's keyword exclusion list and find-and-replace features made a real difference for managing your international stores.
We hear you on the product translation sync speed. Syncing translated content into Shopify's database for API requests and XML feeds can take longer than expected, and we appreciate your patience in working around it.
Glad the team could help resolve the issues along the way. We'll keep working to make the experience smoother.
To your global success,
-The Transcy Team-
It delivers accurate translations and is incredibly user-friendly. The customer support team is outstanding—they were quick to assist and provided thorough help with my issues. Highly recommend it!
Thank you for the wonderful review! We're glad Transcy has been easy to use and that our support team could help quickly. Your recommendation means a lot to us.
To your global success,
-The Transcy Team-
App makes a difficult and time consuming job feel achievable. Support is very responsive.
Thank you for the kind words! Making multilingual stores feel manageable is exactly what we're here for. Glad our support team could be there when you needed them.
To your global success,
-The Transcy Team-
insane pricing
We're sorry to hear that. We offer a range of plans for different store sizes, including a free tier. If you'd like, drop us a line at support@transcy.io - we're happy to help find the right fit for your store.
-The Transcy Team-
Raymond provided clear & prompt support, for helping with our install. It's reassuring to know there is great support when required.
Thank you for sharing this! We'll pass your kind words along to Raymond. Knowing that you feel supported whenever you need it means a lot to us.
To your global success,
-The Transcy Team-
you should pay for everthing after you install. i did not like that i did uninstall then fuc*ked my all currently translate. it was a big regret !!!!!
Hi, and thank you for the honest feedback; we're sorry this ended the way it did.
Just to clarify: Transcy includes a 7-day free trial from the moment you install, so you can test everything before committing; nothing is charged during that period.
We're always happy to walk merchants through the setup and billing before they commit — our team is on live chat 24/7.
-The Transcy Team-
