Transcy: AI Tradurre la lingua

Transcy: AI Tradurre la lingua

Recensioni (2.568)

Valutazione complessiva
4,5
Numero di recensioni per livello
  • Il 89% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 5% delle recensioni ha 1 stelle
20 settembre 2023

It is good to have a quick response and good support from technical support, and to implement what is required quickly and you are welcome. Beautiful application and very good technical support.

Germany Furniture - جيرمنى فرنتشر
Egitto
Circa 2 ore di utilizzo dell’app
FireGroup ha risposto 22 settembre 2023

Hi there,

This is Jolie from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jolie
Transcy by OneCommerce

21 settembre 2023

I am very impressed with the support I received as soon as I downloaded the app. It's not common to get this type of guidance to ensure that everything is working smoothly. Great customer support from their knowledgeable team!

Pucks.Net
Canada
Circa 3 ore di utilizzo dell’app
FireGroup ha risposto 28 settembre 2023

Hi Steve,

Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy by OneCommerce

16 settembre 2023

Wonderful support, right when I download the app they had chat available and got me through the full set up. Kylie was wonderful in making this app easy and works perfectly.

LandZero
Stati Uniti
Circa un'ora di utilizzo dell’app
FireGroup ha risposto 18 settembre 2023

Hi Steven,

This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy by OneCommerce

14 settembre 2023

I like the app and how the translations are generated. AI does some funny translations sometimes but glad we have an option to edited. The customer service is very prompt. Thank you Bo for directing me through the setup. I did not have to wait not even a minute and he had a well set steps to find what I was looking for. Thank you.

Turns and Loops
Kuwait
29 minuti di utilizzo dell’app
FireGroup ha risposto 18 settembre 2023

Hi Zahraa,

Here's Jena from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy by OneCommerce

Data modifica: 22 settembre 2023

App support team is reactive. People like Raymond cares about detail and try best way to find solution.

Zevessa
Francia
Circa un anno di utilizzo dell’app
FireGroup ha risposto 5 settembre 2023

Hi Charlie,

This is Azaria again

May I know if everything is working well on your site? If there's anything wrong with our app, just please let us know to check further. As I still have seen one of my colleagues is following your case closely, please let him know if you need further support

Regards,
Azaria
Transcy by OneCommerce

Data modifica: 22 settembre 2025

Since they integrated AI, the whole system is crashing and glitching all the time. And you can't find a human support.

Aerix Co
Taiwan
Circa 3 anni di utilizzo dell’app
FireGroup ha risposto 12 settembre 2023

Hi there,

This is Jocelyn from Transcy, and we're deeply sorry for any inconvenience caused to your experience

When you start a new chat with us, you'll first interact with our AI assistant. We've implemented AI as an initial layer of support. Regarding the AI, I want to share that due to limited resources and our human support team not operating 24/7, . The goal is to help resolve common issues quickly, and only when the AI cannot resolve your issue is your request escalated to a human operator.

We understand that our current AI service still has limitations, and we are diligently working to improve its quality every day to provide a better and more efficient experience for our users

We have noted that one of our colleagues is assisting with your case. Please let them know if you need further support

Regards,
Jocelyn
Transcy by FireGroup Technology

10 settembre 2023

The best translation application I've tried, many functions and very good technical support, all the problems I've been able to find so far have been solved almost instantly. Highly recommended.

Hifi Media Store
Spagna
7 mesi di utilizzo dell’app
FireGroup ha risposto 12 settembre 2023

Hi Tomas,

Here's Justin from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Justin
Transcy by OneCommerce

7 settembre 2023

Maravillosa!!!! Bo me atendió hoy y me ayudo demasiado a resolver problemas que no podía hacerlo sola. Además no hablo ingles y el me entendió todo lo que necesitaba. Que bueno encontrar profesionales como el.
Muchas gracias!!!
Espero encontrarlo mañana para que me siga ayudando..
Felicitaciones!!!

Soy María María
Cile
9 mesi di utilizzo dell’app
FireGroup ha risposto 12 settembre 2023

Hi Carolina,

This is Shirina from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Shirina
Transcy by OneCommerce

31 agosto 2023

I'm super happy with Transcy and their amazing service on the chat. I even went GROWTH on the first day . . very Cool App!

loveliesstudio.com
Danimarca
2 giorni di utilizzo dell’app
FireGroup ha risposto 7 settembre 2023

Hi Jacob,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce

27 agosto 2023

the support of the team is outstanding, highly recommended, they went beyond my expectations and done a lots of work, and all was done instantly.

Luggage District
Emirati Arabi Uniti
Oltre un anno di utilizzo dell’app
FireGroup ha risposto 1 settembre 2023

Hi there,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy by OneCommerce