Transcy: AI Tradurre la lingua
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Buggy! Translated only parts of the page. Screwed up the reviews from Judge.me altough they write that they integrate with Judge.me and now all my reviews are gone after I allowed them access to my site. Now I have to ask support from Judge me to rectify the problem and hope nothing worse then that.
Hi Noah,
I'm Andrew from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for any inconvenience causing to your store.
As I have checked your case and seen that you met the trouble with translation on some homepage as well as product page. My colleague has sent you follow-up emails with clear explanation along with possible solutions for your case, please kindly check it for further help.
As you uninstalled our app already, could you please consider to reinstall our app and let us have a chance to support you with highest priority? we will make sure to assist you with everything you need to have a good time with us.
Looking forward to hearing from you soon.
Best Regards
Andrew
Transcy - Translate Language and Convert Currency
Customer service was very helpful and patient with troubleshooting to get my store set up and the products partially translated based on the maximum number provided in my selected plan. I'm still exploring the app and different options but wanted to leave feedback now per customer services request.
Hi Tonya,
This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kieran
Transcy by OneCommerce
Easy to use,
Dev are available and fast reply when any issue happened.
Translation are fine. The tools translate are simple. Just press a button and it's done.
You can set some rule like ignore "streetwear" while translate so in every languages, it remained untranslated.
I recommend the app.
Hi Ludovic,
This is Shirina from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Shirina
Transcy by OneCommerce
Having used several translation apps, this is the best I've found.
The management background is opened quickly and the translation is accurate. What impresses me most is the working attitude of the service staff Rosa and their technical team, who are very patient to help me solve the difficulties I encountered.
We've been using this app for a while now and it's been great. Everything works and their customer service is super fast (even on the weekends). Definitely recommend this app to anyone looking for a simple translation app for their site.
Special thanks go out to Giselle for the amazing customer service!
Thank you Transcy
Hi there,
I'm Mirabel from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy by OneCommerce
Ik ben erg ontevreden over de support over deze app. Jennifer wil totaal niet met je meedenken en verwijst je van kastje naar de muur. Elke keer wordt je verwezen naar de Theme support maar blijkt de fout wel bij hun te zitten. Erg vervelend ik hoop dat ze in de toekomst dit gaan veranderen anders ga ik naar een andere app kijken.
Hi Vincent,
This is Xavia and please accept my deepest apology for this inconvenience.
For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years so I highly appreciate your understanding in this situation.
As I have checked and seen that your issue is completely resolved by one of my colleagues, please let them if you need further support.
Regards,
Xavia
Transcy - Translate Language and Convert Currency
The Transcy team has very responsive, hands-on support team. However, this did not translate into a working app. Ultimately, it failed to consistently translate the content on the page after hours of me working with their team to try and troubleshoot the reason. They sent me a video saying "see it works" and, in the video itself, it didn't work.
Hi there,
This is Adela from Transcy and we sincerely apologize for the trouble from our app
We have seen that one of our colleagues is following your case, he gave you clear explanation along with the relevant solutions, please kindly check your email and let him know if you need further support.
Regards,
Adela
Transcy by OneCommerce
This is the best Translation app I have tried here on Shopify. They have outstanding customer service. Every time I have questions they are there to help as if they are just waiting for e to chat :)
People are very friendly and very helpful.
Plus the app works perfectly, has a lot of features, so much customization which I love!
Thank you so much!
Your customer support team and dev team are very helpful and efficient. We really appreciate your assistance. After using the app for months, we are able to manage most of the situations when using it, of course there are things of the app that need improvement, but with your hard work and good service attitude, we believe Transcy will continue to thrive!
Hi Peggy,
My name's Vincent. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Vincent
Transcy - Translate Language and Convert Currency
Jennifer from support is really slow. I have asked to connect with another agent, but nothing happens. Translation doesn't work properly on mobile pages, but I can't find help for this. And all the problem is not over here. Today I am dealing with Johnson from support. I have site speed decreased from 77 to 49. And all the language selections are messed up.
Hi Andrius,
I'm Brian and we sincerely apologize for your unexpected experience with us.
Regarding to your main concerns as following:
1. For unexpected support from our agent, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation.
2. Translation issue because there is a conflict between our app and your page speed optimized code. I have seen that one of my colleague is reaching out you but unsuccessful, please check your email for further support. Looking forward to hearing from you soonest
Regards,
Brian
Transcy - Translate Language and Convert Currency
