Transcy:AI 言語翻訳&通貨換算アプリ
パフォーマンス、デザイン、統合性のすべてにおいて、最高水準を満たしています。 新しいウィンドウで開くの詳細を確認する
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Unfortunately, words are also automatically translated incorrectly, even though you have entered manual translations correctly directly in the Transcy app. On the shop website, you can see the correct translation for half a second, but then many words are overwritten by a kind of "auto-translation". "Digital Signage Player" (correct) becomes "4K SignageBox II" (incorrect).
Transcy support refers to Shopify and Shopify support refers to Transcy.
Not really usable.
Hi Manfred,
This is Carter and we're truly sorry for this inconvenience causing to your experience
In relation to your issues as following:
1. For the first issue that your manual translation overridden by AI translation, I have seen it's fixed, please kindly check it again. If it still persists with other products, just please let us know to check further
2. For this currency issue, "Transcy support refers to Shopify and Shopify support refers to Transcy", we're so sorry if our explanation was not clear. To be specific and further investigation, although we already removed the Transcy currency code, the price was not showing properly, it's because we have realized you're using the 3rd party app "Tiered Discount by AnnCode" for your currency, so I am wondering if the issue is resulted from this app, please help me to contact them for further support
Also we have seen that one of our colleagues is reaching out you, please let him know if you need further support
Regards,
Carter
Transcy by OneCommerce
Great app and great support!
Giselle and tech team support managed to fix some custom site features ( one of them to translate meta fields and objects ) in short time, which is commendable compared to other apps where I got after a minimum of 24 hours the "not possible" response.
Hi GEORGE,
I'm Mirabel from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy by OneCommerce
app works well, I had a small problem that it doesn't translate two sentences, but I contacted assistance, after 3 minutes, Giselle already responded to me and intervened to solve the problem. she solved my problem in less than 5 minutes, I'm really satisfied with the service. Thank you
Hi Zeng,
Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy by OneCommerce
Easy and user-friendly tool. If something doesn't feel so easy, then there are always helpful hands that can assist you 24/7 and help with whatever is needed. For example, I was struggling with some menu translation issues and Comei quickly helped me to resolve them. Overall really happy with the service.
Hi there,
Here's Jena from Transcy. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Jena
Transcy by OneCommerce
Funktioniert super wenn alle Märkte und Grundeinstellungen gesetzt sind - etwas teuer wenn man mehr als 5 Sprachen will. Übersetzungsqualität gut
I am so unsatisfied with that app it's unbelievable! Bugs everywhere, not syncing and and and. I am not getting how 5000 people gave 5 stars when it should be 0.
I am already searching for an alternative because that app is horrible!
There is literally a bug everywhere! There is no AI behind it because the translations to German is worse than a 3 year old kid could do it.
I've contacted the support now 100 times the last year and the bugs showing up again and again. There is always a
Hi Jan,
This is Adela from Transcy and we're truly sorry for any inconvenience causing to your experience
- In relation to AI translation, it's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes
- For the other issues, we have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check your email and let him know if you need further support.
Regards,
Adela
Transcy by OneCommerce
The App works great, especially using the machine translate option. It's still a lengthy manual process checking everything but overall, it's very convenient. Shoutout to the Customer Service Team. They do a great job and reply immediately with helpful tips, screenshots or links. This helps a lot during setup or if you can't find the right place to change a translation.
Hi Benedikt,
I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy by OneCommerce
Customer service is very active (even if resolutions are pretty long -time for the devs to fix the issues) but my God...issues are countless when it comes to translating : coloring, spacing, hyperlinks...If you want something clean and proper you have to go over it and over it this is a real time-losing app, do not recommend.
Hi there,
This is Brian and we're deeply sorry for any inconvenience causing to your experience
In relation to your issues, we're hurrying into fixing them. Once we have any update, we will let you know soonest. Your patience will be highly appreciated
Best Regards
Brian
Transcy by OneCommerce
Hervorragender Support! Das Team übertrifft seine Pflichten. Derzeit nutzen wir den Gratisplan und haben bereits herausragenden Support erhalten. Die Entwickler haben einen äußerst komplexen Wunsch von uns professionell umgesetzt, obwohl wir bisher keinen Cent bezahlt haben. Die kostenlose Version, die bereits über viele Funktionen verfügt, wurde uns sehr professionell präsentiert. Wir können es jedem uneingeschränkt empfehlen!
Hi Maxim,
This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kieran
Transcy by OneCommerce
the machine translation is not correct, there is no response from customer services , app slower down speed , hard to use
Hi there,
This is Henry and we would like to apologize for any inconvenience causing to your experience
In relation to your concerns as following:
1. For the machine translation, it's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes
2. As we have seen one of our colleagues has replied to your question for a few minutes and sent follow-up emails two times, even if we have realized you read email, but you might miss our emails, please kindly recheck your email box
3. For the loading speed, generally the more third parties you install, the lower speed your page is, so when you installed our app which also needs code inserting on your theme to work , so it's inevitable to make your page speed lower. Here, we follow Shopify's regulations on store page speed to minimize the impact on users' store. However, to operate an app, it will somewhat affect the speed but not significantly
We have seen that one of our colleagues is following your case, please let him know if you need further support
Regards,
Henry
Transcy by OneCommerce
