Transcy:AI 言語翻訳&通貨換算アプリ
パフォーマンス、デザイン、統合性のすべてにおいて、最高水準を満たしています。 新しいウィンドウで開くの詳細を確認する
レビュー (2,566)
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評価順
I’ve been using this app for at least 3 years. I’m a heavy user, translating my store into one language only. It’s not perfect—I can’t give it 5 stars yet because errors appear frequently, even in places that were working fine before. So you always need to keep an eye on everything.
When you run a professional and complex website, it can get frustrating and time-consuming. And now that the chat starts with a bot, it requires even more patience—getting in touch with a real agent may take more effort than it used to.
That said, the app has definitely improved over the years, and there’s a truly dedicated and efficient team behind it. Tonight, Shawn was amazing. That’s the reason I’m still sticking with them. Overall, the value for money is excellent.
If your site has a lot of products and branching logic, this may not be the most suitable app—though to be honest, I haven’t found anything better so far. I genuinely hope I’ll be able to give it 5 stars at some point.
Hi Ruby,
I'm Bellamy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy - Translate Language and Convert Currency
very good support
Thank you so much for the kind words! We're glad our support team could help. Wishing you continued success; we're always here if you need us.
-The Transcy Team-
Unfortunately nearly useless thanks to their token price gouging. API input doesn't work and the token price is ridiculous.
Hi there,
This is Ethan. Thanks for your feedback, we’re really sorry to hear about your experience.
We noticed that you haven’t reached out to our team regarding the token pricing concern yet, so we didn’t have a chance to look into this for you in detail. We’d truly appreciate the opportunity to help clarify and resolve the issue.
From what we can see, the app was reinstalled on March 29 and the Continental plan was selected, then uninstalled again on March 30. It’s possible that your trial period had already ended at that point, so selecting the plan may have triggered a charge.
Here’s how we can help:
- Could you please reinstall the app again? We’ll personally assist you in reviewing the setup and ensure everything works as expected.
- We’ll also work with you to find a fair and suitable resolution regarding pricing and usage.
- If you were charged for the Continental plan, please let us know, we’re more than happy to review and support a refund if applicable.
We’re here to make this right for you, so please don’t hesitate to reach out. Looking forward to your reply!
Best regards,
Ethan
Transcy by FireGroup Technology
It delivers accurate translations and is incredibly user-friendly. The customer support team is outstanding—they were quick to assist and provided thorough help with my issues. Highly recommend it!
Thank you for the wonderful review! We're glad Transcy has been easy to use and that our support team could help quickly. Your recommendation means a lot to us.
To your global success,
-The Transcy Team-
These are scammers. They take money, but the program doesn’t work and translates nothing. They do not refund the money. They should be blocked on Shopify.
Hi there,
I’m Brian. I personally apologize for your experience, and I understand how frustrating this must feel.
Please rest assured that we are committed to handling your case fairly, including providing a reasonable refund if applicable. However, before proceeding, we’d really like the opportunity to investigate the issue and fix the root cause, as the app should be working properly for your store.
We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.
Looking forward to hearing from you soon
Best Regards
Brian
Transcy by FireGroup Technology
customer service very good and in time replies .
Anna deserves a 5 start review .
Thank you for the kind words! We'll make sure Anna knows she made a difference. We're always here whenever you need us.
-The Transcy Team-
Still getting used to using this app but the support team really helped fixing issues. I am looking forward to using this app to scale my business to other countries. Thank you Andy for the fast and helpful service!
Hi there,
This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Kieran
Transcy by OneCommerce
Also ,support is very kind and prompt reaction.
We recommend this app. with confident.
Hi there,
I'm Mirabel from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy by OneCommerce
This APP is awesome!
First of all the settings and everything is super smooth and user friendly.
Second of all they have an amazing customer supports that helps along the way if there is any issues with the translation of the website.
I would recommend this APP to anybody that wants to expand their Shopify store.
Thank you for the wonderful review and recommendation! We're glad Transcy has been smooth to set up and that our support team could help along the way. Wishing you great success as you expand your store globally.
-The Transcy Team-
Talking with Raymon was a good experience.
He offered very good support.
Thank you! We'll pass your kind words along to Raymond. Glad he could help.
-The Transcy Team-
