Transcy: AI 언어 번역 및 통화 변환 앱
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Emma helped us immediately with some trouble of the switcher- she was so kind and quick, thank you so much for your support Emma!!
Hi Weon,
I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy by OneCommerce
very helpful app and communicative company.
Especially, Iris did a wonderful job for helping me out.
absolutely recommend this app. It helps a lot ~
Hi Hee,
My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy by OneCommerce
We have just started to use Transcy app. Overall everything works great and nice, especially, app support Nim was very helpful and kind. Highly recommended.
I’ve had a disastrous experience with Transcy. What was supposed to be a simple translation solution turned into a massive technical debt for my Shopify store.
The main issues we faced:
Hreflang Conflicts: The app generated hundreds of "743 Hreflang Conflicts," confusing Google by trying to host multiple languages on the same URL without proper subfolder mapping.
Orphaned "Ghost Code": Even after deactivating the switcher, the app left behind messily injected tags and "markup junk" that required manual coding to remove.
404 Errors & Broken Links: We’ve been plagued with 4xx client errors and broken collections paths directly linked to how the app handles language routing.
No Cleanup Tool: Unlike other professional apps, there is no accessible "Clean up markup" or "Remove theme code" feature. Once you stop using it, you’re left with a broken theme that you have to fix yourself.
Incompatibility: It fights with native Shopify Markets settings rather than working with them, leading to duplicate pages and conflicting SEO signals.
If you don't want to spend hours in your theme.liquid fixing 404s and cleaning up redundant code, stay away from this app.
Hi there,
This is Brian, and we sincerely apologize for the frustration caused.
Regarding your issues, as follows:
Hreflang: Shopify automatically generates hreflang tags. Transcy focuses on translating content to work within Shopify’s SEO structure, we do not override its core hreflang system.
Ghost code / 404 errors: We’re unable to identify the issue based on the current details. Please reinstall the app and share specific URLs or reports so we can reproduce and investigate properly.
Cleanup tool: When the app is fully uninstalled, injected code is designed to be removed automatically. If any leftover code remains, please contact us and we’ll review and clean it up.
Shopify Markets & SEO: Transcy supports multilingual content management, but search rankings depend on many external factors beyond our control.
We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support.
Looking forward to your reply.
Best regards,
Brian
Transcy by FireGroup Technology
Absolut enttäuschend – Preis-Leistung steht in keinem Verhältnis
Für einen Preis von 599 Euro ist die Leistung dieser App ungenügend. Die versprochene automatische Übersetzung funktioniert schlichtweg nicht. Tatsächlich bietet die kostenlose "Translate & Adapt"-App von Shopify deutlich bessere Ergebnisse und eine stabilere Performance.
Besonders frustrierend ist der Kundenservice: Auf E-Mails wird nicht reagiert, und der Chat-Support besteht lediglich aus einer KI, die keine Weiterleitung an echte Mitarbeiter ermöglicht. Ich kann nur dringend davon abraten, diese App zu nutzen, um die Integrität des eigenen Shops nicht zu gefährden.
Hi
This is Kane. We’re truly sorry to hear about your disappointing experience and appreciate you taking the time to share this feedback.
We understand your concerns regarding the price-performance balance and the translation results. Our app is built for merchants who need advanced automation and scalability, but we acknowledge that it may not meet every store’s expectations in all scenarios.
Regarding customer support, we sincerely apologize if you felt unsupported. While our AI chat is designed to provide quick assistance, we do have a human support team available. A member of our team is currently reaching out to you directly via email to better understand your situation and provide personalized assistance.
We genuinely value your feedback and would welcome the opportunity to review your case in detail and see how we can help resolve the issues you encountered.
Best Regards
Kane
Transcy by FireGroup Technology
Since I started using Transcy, I’ve encountered a wide range of issues. For example, prices for the U.S. market are incorrectly displayed in Australian dollars, which is completely inconsistent with their promise that the currency would automatically switch based on the iPhone’s region. Another serious issue is that European and U.S. price separators have disappeared, making prices confusing and unclear. What’s worse is that these problems would never have been discovered if users hadn’t actively reported them.
Customer support is also disappointing. At the beginning, you are simply brushed off by AI-generated replies, and even when you finally reach a human agent, the response time is very slow. Up to now, these problems still haven’t been fixed. If you don’t want your advertising budget to be wasted, I’d strongly advise being cautious about using this software.
Hi there,
This is Brian. We truly understand how frustrating it is to encounter pricing and localization issues, especially when accuracy is critical for international markets. We sincerely apologize for the inconvenience these problems caused you.
Regarding the issues you mentioned:
The incorrect currency display and missing price separators have now been fully fixed.
We’re especially sorry that our support response time felt slow from your perspective. Even though our team did respond as quickly as possible, we understand that when issues impact your business, any delay can feel frustrating. Your experience is important to us, and we’re continuously improving both our support process and communication.
We genuinely appreciate users like you who report issues, as this helps us make Transcy more stable and reliable for everyone. If you’re open to it, we’d be happy to assist you further and ensure everything is now working as expected on your store.
We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.
Best regards,
Brian
Transcy by FireGroup Technology
App stopped working! Generally I would not use this APP as the SEO Rankings plummed after installation. Also asked for refund due to not working of the app for over 7 months, this was denied therfore from 3* I had to change this to 1 star
Hi there,
This is Brian from Transcy. We’re sorry to hear about your frustration and would like to clarify several important points for transparency and fairness to other merchants.
- Regarding the claim that the app “stopped working for over 7 months”:
Our records show that you first contacted us about this issue approximately 9 months ago. Our support team replied multiple times (on 19 April, 2 May, 9 May, and 16 May) with investigation results and clear instructions to resolve the issue. Unfortunately, we did not receive any response, which prevented us from proceeding with the fix.
- Regarding SEO ranking concerns:
Transcy is primarily a translation app, designed to help merchants localize content and also SEO elements (such as meta titles, meta descriptions, and URLs) across multiple languages. SEO performance, however, depends on many external factors beyond any single app, including Google algorithm updates, site structure, content quality, backlinks, competitors’ activities, and overall store performance.
Without concrete data or continued collaboration, it is not possible to conclude that a drop in SEO ranking was caused by the app alone.
- Regarding billing and the refund request:
Like all Shopify apps, subscriptions are billed automatically as long as the app remains installed and active on the store, regardless of usage or ticket status. Since the app remained installed during this period, charges continued according to Shopify’s billing rule
- Regarding app functionality:
While admin access currently requires approval of a new pricing plan, the app itself has continued running on your storefront, and the language switcher has remained visible and active.
We also informed all merchants about our new pricing plans well in advance via email and in-app notifications, though it’s possible these messages were missed.
Despite the above, we still offered special launch pricing as a gesture of goodwill for being a long-term customer. Our team remains available should you wish to resolve this constructively.
One of our colleagues has already reached out to you via email with a detailed explanation and proposed solution. Please feel free to reply directly to that email if you need any further clarification or support, we’re more than happy to assist
Best regards,
Brian
Transcy by FireGroup Technology
This app is horrible. Nothing works. Needs a ton of work for them to be charging as much as they are charging. Customer support is very good, they try their best, but nothing you can do with an expensive app that doesn't work at all. Tried using it several times, and was as patient as I could. Auto translated twice already for 20 languages, just for it to say it was never auto translated, huge waste of my time.
Hi sir,
This is Ben, and I am truly sorry for the frustration you’ve experienced. I completely understand how disappointing it is to invest time and money only to feel like things aren’t working as expected. Especially after multiple attempts and being patient throughout — that’s not the experience we want for you.
I can see that our support team is actively assisting you and has already begun providing relevant solutions to address the auto-translation issue you mentioned. We’ll continue working closely with you to pinpoint what went wrong and make sure you can use the app as intended.
Thank you again for your patience. We’re committed to getting this resolved for you.
Best Regards
Ben
Transcy by FireGroup Technology
11.13：After the update, numerous issues have arisen. All languages in my store have disappeared, leaving only the default language. I've tried various settings but still can't display other languages properly.
Moreover, the customer support system is a complete mess. No one can answer my questions—only an AI is available.
12.17：They haven't resolved my issue at all. Even after two months, they still don't know what I actually want. I have no idea what their customer service and developers are doing.
Hi sir,
This is Ethan, and we apologize for the trouble you've been experiencing.
1. Regarding the language issue, our team checked your case and, from our previous conversation, it appears we were able to guide you through the steps and you confirmed that the problem had been resolved. We sincerely hope everything is now working smoothly on your end, but if anything is still not functioning as expected, please let us know — we’re here to help until it's fully resolved.
2. About the customer support experience, I completely understand why it felt unhelpful. Just to clarify for future reference, whenever you start a new chat, you’ll first interact with our AI assistant. We introduced this system because our human support team cannot operate 24/7, and the AI helps handle common questions quickly. When the AI cannot resolve the issue, the conversation is automatically escalated to a human agent.
That said, we acknowledge that our AI still has limitations, and I’m genuinely sorry that this affected your experience. Improving its accuracy and usefulness is one of our top priorities, and we’re actively working on strengthening both AI performance and overall support quality.
Best Regards
Ethan
Transcy by FireGroup Technology
It’s terrible! Everything was working fine before, but ever since the version update, problems have been occurring one after another! Although they helped me fix issues like prices not displaying after switching languages and navigation bar errors, they made unauthorized changes to my website’s code while checking and fixing these problems! Even after my developer provided screenshots of the code changes, they still denied making any modifications to our code—it was them who denied changing our code! Now, issues like images not switching and products not syncing still exist and might persist for a long time, because we currently have no way to solve them. We don’t even know the full extent of the code changes they made. This is really frustrating.
Hi sir,
This is Saha, and we apologize for the trouble you've been experiencing.
1. Regarding the SKU issue on Oct 28, we confirm that we did not edit or change your source code — we only removed the variant’s translation in Transcy
2. For the banner issue, as one of my colleagues explained, our app only translates content from the default language and doesn’t support customizing images per market. That’s why the Dutch banner image wasn’t changed — we didn’t modify anything on your end.
3. About the image switching feature, could you please share a screenshot and storefront link showing how it worked before? This will help us investigate and clarify the cause more accurately.
Thank you for your patience and understanding.
Best Regards
Saha
Transcy by FireGroup Technology
