Transcy: AI 언어 번역 및 통화 변환 앱
성능, 디자인, 통합 면에서 모두 최고 수준을 자랑합니다. 새 창에서 열기 자세히 알아보기
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This translation app is truly outstanding — feature-rich, fully functional, and capable of real-time automatic translation across multiple languages and countries. Their customer service is also excellent: responses are always quick, and any issues encountered are resolved efficiently and professionally in a very short time. Every time I’ve contacted their team, they’ve handled everything promptly and effectively. I highly recommend this app to anyone building a Shopify store that needs automatic multilingual translation for different countries.
Lost 80% of my traffic because they did some beta and completely broke my site im working 10 years on
Hi sir,
This is Brian, and we apologize for the trouble you've been experiencing.
Regarding your issue, we are missing some key information. We were never contacted about your site breaking, so we haven't had a chance to investigate or help. To find a solution, we need to understand precisely what went wrong.Could you please describe what happened?
We have noticed that one of our colleagues is in touch with you. Please let them know if you need further support
Best Regards
Brian
Transcy by FireGroup Technology
Transcy has been a huge help in setting up languages and currencies for my Shopify store. The app is easy to use and offers a lot of customization options — I was able to match the switcher colors and style perfectly to my store design.
Automatic translations and currency updates save me a lot of time, and the support team is always quick and friendly when I need help.
I highly recommend Transcy to anyone who wants to create a professional multilingual store that looks clean and elegant!
Very helpful customer service and great app to use. Although sometimes some minute things are not always translated.
Hi there,
This is Kieran from Transcy. We are glad that you have had a good experience with our support when using Transcy. Thank you for using and trusting us.
Based on your issue, we have noticed that it's resolved as well. Last but not least, we really encourage you to check our blog at https://transcy.io/blog/ for latest news regarding not only Transcy, but also other apps from Transcy as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Kieran
Transcy by FireGroup Technology
回覆的速度算快且親切，但是很多後台設置還需要技術團隊再加強功能以及設定方式
Hi there,
I'm Bellamy from Transcy. We would like to thank you for review
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://transcy.io/blog/ for for latest news regarding not only Transcy, but also other our Transcy applications and e-commerce tips.
Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@transcy.io
Regards,
Bellamy
Transcy by FireGroup Technology
übersetzt mit verschiedenen Tools (free und paid möglich), eigene Überarbeitung der Übersetzung möglich, Support unterstützt bei Anliegen sehr schnell und kompetent
Do not use this APP, because it will modify your store content and image and links without your permission. The translation quality is very poor.
Moreover, the translation content cannot be withdrawn, and customer service will not help you restore it.
Hi sir,
This is Joe, and we apologize for the trouble you've been experiencing.
1. Regarding the modification of images and links:
We understand why it would be alarming to see content change without direct action. What you experienced is a protective measure within our app. When translating theme content, image links can be mistaken for translatable text. To prevent these links from breaking and causing errors on your store, our app logically replaces them with the default image. This ensures your store remains functional for customers.
2. Regarding translation quality:
While our built-in AI provides a strong starting point, we know that language is nuanced. That's why we provide the flexibility for you to either connect to a different AI translation service of your choice or manually refine any text to ensure it meets your quality standards.
3. Regarding restoring previous versions:
Our system allows you to revert to older versions for any content that you have translated or edited directly within our app. We have looked into your case and found that the translations were synced from a third-party app, which is why the revert function isn't available for this specific content. We recognize this is a gap in our service, and we have passed this feedback to our development team to consider for a future update.
Our records show that a member of our support team is already assisting you. To ensure you get the best possible help, please continue working with them, and they will be able to provide further assistance.
Best Regards
Joe
Transcy by FireGroup Technology
The Transcy app has delivered outstanding translations to our website. The automated translations combined with a specific glossary create a solid translation for trade specific terms.
For several issues their support team is always quick to resolve.
The translation app is highly recommended for websites requiring multiple languages.
Tobaccolifestyle.com
We've been using Transcy for our multilingual Shopify store and are really happy with its features and performance. It’s user-friendly, works smoothly, and makes localization easy and efficient.
The support team is very responsive and professional — they quickly helped us resolve a few technical issues and answered all our questions in detail.
Highly recommended for anyone looking to expand their store into multiple languages!
Hi there,
This is Jocelyn from Transcy. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our live chat or email us at support@transcy.io
Regards,
Jocelyn
Transcy by OneCommerce
All the AI generated responses may prevent you from getting to see my review - but I know there are those out there who will be interested in the 1 star reviews... hopefully you see this in time before you install.
This developer installs a snippet on the shopify servers that you can't modify or control that loads a css from their servers.
IF YOU TRY TO UNINSTALL they WILL NOT REMOVE THIS essentially sending your website into an infinite loop and no one will be able to access your site anymore. Of course if you have your own front-end and hosting you can just go in an remove this kind of code... but with Saas solutions I guess you can't control what these 3rd parties will do.
Contacting Shopify support they only mention that you need to uninstall the app to remove the URL loading their content, but with their app developer credentials and the access you give them to your website, they can embed this code and basically take your site hostage if you cancel a subscription.
I'm eager to find other users who have failed to cancel their account due to this trap - and we should petition to get this issue recognized and this developer penalized.
Avoid yourself the pain and please don't install this app - there are alternatives out there and the default functionalities with the support of LLM AIs like chatgpt can help you quickly generate the content anyway.
Hi sir,
This is Joe, and we're sorry for the trouble you've been having.
Currently, uninstalling the app will cause the code to be removed automatically as well. For your case, to help us investigate your issue with the highest priority and get it fully resolved, please reinstall the app
One of our colleagues has already sent you a follow-up email. Please check your email, including spam, for this communication so we can move forward.
We're looking forward to your quick response.
Best Regards
Joe
Transcy by OneCommerce
