Transcy: AI Language Translate
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so far so good. Everything translates as needed. Customer support very helpful.
I can't read french but the app is great help! It translates everything very quickly and whenever there's a problem, the customer service helps a lot. Good App.
Great tool, works well. The customer support, particularly Teresa, was very helpful and went above and beyond to help with setting everything up. Highly Recommend.
Have used the live chat feature multiple times and they are always really quick with responding and solving any problems.
Transcy is an excellent multilingual translation app! It’s easy to use, accurate, and really helps us provide a better experience for international customers. The support team is professional and super responsive. Highly recommended!
they increase my monthly price from 30 usd to 60 usd without notification.
Hi there,
Here's Brown, and we personally apologize for this inconvenience
To provide some context, we announced a pricing and plan update via email in September and sent a follow-up reminder in early October. I sincerely apologize if these messages didn't reach your inbox or perhaps got filtered into a spam or promotions folder. We need to do better at ensuring our communications are seen.
We would really appreciate it if you would reinstall the app and give us another chance to provide you with the best possible support. Also, we have noticed that one of our colleagues is in touch with you. Please let them know if you need further support
Best Regards
Brown
Transcy by FireGroup Technology
Great app. Much cheaper also then Weglot 4 example.
Stopped working while I paid for a whole year. The customer service is a super annoying chat bot. Not happy at all!!!!
Hi sir,
This is Saha, and we apologize for the trouble you've been experiencing.
Just so you know, you'll start by chatting with our AI assistant. It's here to help with common questions quickly, especially since our human team isn't available 24/7. If the AI can't solve your problem, it will connect you to a person. We're working hard to make our AI better every day!
We have noticed that one of our colleagues is in touch with you. Please let them know if you need further support
Best Regards
Saha
Transcy by FireGroup Technology
Great support, Anna responds very quickly, she's always super friendly, and very patient when it comes to many questions on my part.
The Support Chat was really fast and helpful solving reaccuring issues.
