Transcy: AI Language Translate
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I am so unsatisfied with that app it's unbelievable! Bugs everywhere, not syncing and and and. I am not getting how 5000 people gave 5 stars when it should be 0.
I am already searching for an alternative because that app is horrible!
There is literally a bug everywhere! There is no AI behind it because the translations to German is worse than a 3 year old kid could do it.
I've contacted the support now 100 times the last year and the bugs showing up again and again. There is always a
Hi Jan,
This is Adela from Transcy and we're truly sorry for any inconvenience causing to your experience
- In relation to AI translation, it's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes
- For the other issues, we have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check your email and let him know if you need further support.
Regards,
Adela
Transcy by OneCommerce
The App works great, especially using the machine translate option. It's still a lengthy manual process checking everything but overall, it's very convenient. Shoutout to the Customer Service Team. They do a great job and reply immediately with helpful tips, screenshots or links. This helps a lot during setup or if you can't find the right place to change a translation.
Hi Benedikt,
I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy by OneCommerce
Customer service is very active (even if resolutions are pretty long -time for the devs to fix the issues) but my God...issues are countless when it comes to translating : coloring, spacing, hyperlinks...If you want something clean and proper you have to go over it and over it this is a real time-losing app, do not recommend.
Hi there,
This is Brian and we're deeply sorry for any inconvenience causing to your experience
In relation to your issues, we're hurrying into fixing them. Once we have any update, we will let you know soonest. Your patience will be highly appreciated
Best Regards
Brian
Transcy by OneCommerce
Hervorragender Support! Das Team übertrifft seine Pflichten. Derzeit nutzen wir den Gratisplan und haben bereits herausragenden Support erhalten. Die Entwickler haben einen äußerst komplexen Wunsch von uns professionell umgesetzt, obwohl wir bisher keinen Cent bezahlt haben. Die kostenlose Version, die bereits über viele Funktionen verfügt, wurde uns sehr professionell präsentiert. Wir können es jedem uneingeschränkt empfehlen!
Hi Maxim,
This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kieran
Transcy by OneCommerce
the machine translation is not correct, there is no response from customer services , app slower down speed , hard to use
Hi there,
This is Henry and we would like to apologize for any inconvenience causing to your experience
In relation to your concerns as following:
1. For the machine translation, it's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes
2. As we have seen one of our colleagues has replied to your question for a few minutes and sent follow-up emails two times, even if we have realized you read email, but you might miss our emails, please kindly recheck your email box
3. For the loading speed, generally the more third parties you install, the lower speed your page is, so when you installed our app which also needs code inserting on your theme to work , so it's inevitable to make your page speed lower. Here, we follow Shopify's regulations on store page speed to minimize the impact on users' store. However, to operate an app, it will somewhat affect the speed but not significantly
We have seen that one of our colleagues is following your case, please let him know if you need further support
Regards,
Henry
Transcy by OneCommerce
Very good support, thanks. After 5 minutes I had my translated website. Can recommend. Just a bit pricy if you need mor functions.
Hi Mike,
Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy by OneCommerce
I have found this to be the most exceptional translation app I've ever used. Its user-friendly interface, coupled with a wide range of customizable switcher options, truly sets it apart. Great support team to provide assistance.
Hi Michel,
I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy by OneCommerce
Support to set up the dropdown selector within our theme was done quickly. Needed assistance with another setting to disable the popup selector and Polaris check our setup and showed us how to disable it. Again quick assistance. So far the app works well. I would suggest reaching out for assistance if you aren't sure how to use the app.
Hi Ron,
I'm Mirabel from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy by OneCommerce
Highly recommended!
Transcy is a game-changer for language translation, and their customer support is simply amazing. The app's translations are accurate and cover a wide range of languages, making it a go-to for my communication needs. What really impressed me was their customer support. Quick, helpful, and dedicated, they resolved my query in no time. Transcy and its exceptional support have won me over completely!
Hi Sylvia,
Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kane
Transcy by OneCommerce
Amazing App and even better support.
I have never left a review before on an App but with Transcy I have to.
I have been planning to translate our website for a long time and researched every app before doing so, I tried a few before trying transcy and the others were just not very easy to use or didn't have the full features that transcy does for editing.
For anyone looking for a translation app for their store and are unsure what to choose Transcy is the one.
A big thank you to Giselle, Karina, Joyce, Violet etc. in support!
Hi there,
My name's Kelly from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kelly
Transcy by OneCommerce
