Transcy: AI Language Translate

Hi there,

I’m Brian. I personally apologize for your experience, and I understand how frustrating this must feel.

Please rest assured that we are committed to handling your case fairly, including providing a reasonable refund if applicable. However, before proceeding, we’d really like the opportunity to investigate the issue and fix the root cause, as the app should be working properly for your store.

We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.

Looking forward to hearing from you soon

Best Regards
Brian
Transcy by FireGroup Technology

Thank you for the kind words! We'll make sure Anna knows she made a difference. We're always here whenever you need us.

-The Transcy Team-

Hi there,

This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io

Regards,
Kieran
Transcy by OneCommerce

Thank you for the wonderful review and recommendation! We're glad Transcy has been smooth to set up and that our support team could help along the way. Wishing you great success as you expand your store globally.

-The Transcy Team-

Thank you! We'll pass your kind words along to Raymond. Glad he could help.

-The Transcy Team-

Hi,

I’m Brian. We sincerely apologize for the bugs and loading issues you’ve experienced. I understand how frustrating this must be, especially when it impacts your store’s operations.

I noticed you haven’t reached out to our support team yet. We’d truly love the chance to assist you directly. Could you please try reinstalling the app?

I also see you’re still in your trial period. If needed, I’m happy to extend it after we fix the issue so you can fully experience Transcy without any pressure. We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.

Looking forward to resolving this for you.

Best Regards
Brian
Transcy by FireGroup Technology

Hi sir,

This is Kane

We’re sorry to hear about your experience. At the moment, we’re not entirely sure what you mean by “not working on Mac.” Could you please share more details about the issue you encountered so our team can better understand and assist you?

We’d be happy to look into this and help resolve it as soon as possible.

We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.

Best Regards
Kane
Transcy by FireGroup Technology

Thank you! Glad our team could resolve things quickly for you. We're always here if you need us.

-The Transcy Team-