Transcy: AI Language Translate
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This app has been so helpful for my website since I just started offering worldwide shipping. I am so happy I came across this app. I actually was recommended this app by another business. Lynn has also been so sweet and helpful and guided me throughout the whole process! She answered all of my questions that I was confused about. This is an amazing app and I would absolutely recommend it to any business!
Hi Maria,
This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy - Translate Language and Convert Currency
I modify my review because a customer service employee invited me to comment when I had not yet tried the application. I needed to make some modifications in the switcher and the customer service was terrible, they tried to help me but they did not have enough knowledge to do it and while they were making changes the language selector looked terrible on my online website... I will have to look for other options
Hi Carina,
I'm Vera from Transcy - Translate Language and Convert Currency Customer Support Team. Please accept our sincere apologies for the inconvenience you may have experienced with our app.
For your case, because our agent did not support you in the right way and we have a proper training for them. As I have checked because you uninstalled our app already, so we cannot help you. If possible, you please consider to reinstall our app and give us one more time to support you with the highest priority.
As I have checked and seen that you're having an active chat with my colleague, please let them know if you need further support. Once again hope you sympathize for us.
Looking forward to hearing from you soon.
Best Regards
Vera
Transcy - Translate Language and Convert Currency
Die App ist umfangreich und erfüllt ihren Zweck. Die Testversion ist gerade am Anfang praktisch, um herauszufinden, ob die Anforderungen an die Anwendung erfüllt werden.
Vielen Dank für den Support!
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The app is comprehensive and serves its purpose. The trial version is handy, especially in the beginning, to find out if the requirements for the app are met.
Many thanks for the kind support!
Hi Katharina,
I'm Bellamy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy - Translate Language and Convert Currency
Great app for translation.. The support is great with very fast reply to your questions.. Easy to manage all your translation with the transcy app.. The app also lest you change photos for different languages.. Would like to have a feature that lets you also change the link of the photo that way I could arrange for example all the product categories on the home page in alphabetical order when translated into another language.
Hi Jean-Philippe,
This is Neil from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.
Your feedback will be noted by concern team to consider and improve it in the next releases. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Neil
Transcy - Translate Language and Convert Currency
The Transcy app is amazing once you learn how to set things up properly. Our website has now been translated to over 25 languages thanks to this app. Their customer service and development/tech team provided stellar support to resolve some pretty complex issues that we were having. They even worked with us throughout the weekend and handled all of our questions and inquiries with proficiency and competence. We highly recommend this app.
Hi there,
Here's Oriana from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy - Translate Language and Convert Currency
It would be very helpful if you were to make it clear that to make it all work AFTER all the pages have been translated and the green stripe is showing, that the "Switcher" switch button must be turned ON by moving it from left to right. I have paid your service for several months, without receiving it because I was not aware of this important detail. Besides that, it is very well and accurately translated into my chosen languages. Thanks.
Hi there,
This is Matthew from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review.
We're happy you had a fantastic time with us! Thanks for your trust.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Matthew
Transcy - Translate Language and Convert Currency
I really like this app. It is so easy to use. The only think it's missing is the possibility to change the translation from third party apps. Right now it automatically translate from your own language to the selected language with no possibility to make changes to the translation. Sometimes you have to make changes to the translation, so it sounds right and grammatical is correct. So I really hope this will be something that soon will be available :)
Hi there,
I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy - Translate Language and Convert Currency
I used this app to translate my website parapaquetes.com / supplies.shop from spanish to english. It was a bit confusing at first but after getting to know the app it became easier. Customer service was a bit slow until Andy showed up. I had a 404 error when switching from language to language and he helped me out quickly. I will upgrade to the essential plan once I have my media ready. I cant wait to test my website in different countries. Thanks a lot!
Hi Cristobal,
Here's Jewel from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jewel
Transcy - Translate Language and Convert Currency
Amazing amazing support! Where to start... I had many questions and problems with my old translation app. So I was searching for an app with more control over my translations, and without so many restrictions (word count, hidden costs etc.). Pauline from support is fantastic! She helped me with all my problems and concerns and she is such a nice person! She went beyond the normal support and provided extra tips too! Thank you so much! I'm a happy customer!
Hi Alena,
Here's Scott. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Scott
Transcy - Translate Language and Convert Currency
This is a nice transaltion app, with fully automatic translate function yet somehow the content of 3-rd party app cannot be manually edited. That's a limit, otherwise you will have to edit it string by string, that's a way to make sure you have the exact right transaltion you want. You can say it's a good point though. The powerful support team is super helpful, esp Teresa, the best technican I've ever asked, helped me out for a lot of coding based on the app!
Hi Hiu,
I'm Bellamy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy - Translate Language and Convert Currency
