Transcy: AI Language Translate

Hi there,

Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy by OneCommerce

Hi there,

This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy by OneCommerce

Hi there,

My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy by OneCommerce

Hi Byron Custom Guitars Team, thank you for bringing this to our attention — we completely understand how surprising it is to see a charge after uninstalling, and we're sorry for the confusion.

Here's what happened: on Shopify, app charges are generated at the start of each 30-day billing cycle rather than at the end. Your cycle ran August 30 – September 29, so Shopify created the $29.90 charge on August 30. Uninstalling on September 3 stopped every future charge — but it doesn't cancel a charge Shopify had already issued at the beginning of that cycle. This is how billing works for all apps across the Shopify platform.

Raymond from our team has already emailed you about this, though we haven't received a response yet. We'd genuinely like to resolve this for you and make sure it doesn't leave you with a bad experience — whenever you have a moment, simply reply to his email and we'll take care of everything right away.

Thank you for your patience, and we're sorry again for the trouble this caused.

-The Transcy Team-

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您好，非常感谢您反馈这个问题。卸载应用后仍看到扣费，确实容易让人意外，我们对此深表歉意。

具体情况是这样的：在 Shopify 平台上，应用费用是在每个 30 天计费周期开始时生成的，而不是周期结束时结算。您本次的计费周期为 8月30日至9月29日，因此这笔 29.9 美元的费用由 Shopify 在 8月30日当天生成。您在 9月3日卸载应用后，后续所有费用均已停止，但卸载无法撤销 Shopify 在周期开始时已经生成的费用。这是 Shopify 平台对所有应用统一的计费机制。

我们团队的 Raymond 已就此事通过邮件与您联系，但目前尚未收到您的回复。我们非常希望能尽快为您妥善解决，不让这件事影响您的使用体验——您方便的时候回复一下那封邮件即可，剩下的我们会立刻为您安排妥当。

再次感谢您的耐心，也为此次造成的不便向您致歉。

—Transcy 团队

Thank you — that means a lot! We hope you'll achieve even more global success with Transcy.

-The Transcy Team-